City & Guilds
Level 3
QN: 601/2738/7
Curriculum Active
City & Guilds Level 3 Diploma in Operational Delivery (VRQ)
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 196 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
13 Units
Guided Hours
196 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service in partnership
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Customer service in partnership
- Apply practical skills, procedures and techniques in Customer service in partnership
- Evaluate performance, standards and best practices for Customer service in partnership
2
Investigate suspected non-compliance in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Investigate suspected non-compliance in operational delivery
- Apply practical skills, procedures and techniques in Investigate suspected non-compliance in operational delivery
- Evaluate performance, standards and best practices for Investigate suspected non-compliance in operational delivery
3
Manage team and individual performance against set objectives
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Manage team and individual performance against set objectives
- Apply practical skills, procedures and techniques in Manage team and individual performance against set objectives
- Evaluate performance, standards and best practices for Manage team and individual performance against set objectives
4
Managing debt in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Managing debt in operational delivery
- Apply practical skills, procedures and techniques in Managing debt in operational delivery
- Evaluate performance, standards and best practices for Managing debt in operational delivery
5
Operational delivery interviews
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Operational delivery interviews
- Apply practical skills, procedures and techniques in Operational delivery interviews
- Evaluate performance, standards and best practices for Operational delivery interviews
6
Operational delivery visits
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Operational delivery visits
- Apply practical skills, procedures and techniques in Operational delivery visits
- Evaluate performance, standards and best practices for Operational delivery visits
7
Principles of equality and diversity in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Principles of equality and diversity in operational delivery
- Apply practical skills, procedures and techniques in Principles of equality and diversity in operational delivery
- Evaluate performance, standards and best practices for Principles of equality and diversity in operational delivery
8
Principles of researching the labour market to respond to customer needs
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Principles of researching the labour market to respond to customer needs
- Apply practical skills, procedures and techniques in Principles of researching the labour market to respond to customer needs
- Evaluate performance, standards and best practices for Principles of researching the labour market to respond to customer needs
9
Resolving customer service problems in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Resolving customer service problems in operational delivery
- Apply practical skills, procedures and techniques in Resolving customer service problems in operational delivery
- Evaluate performance, standards and best practices for Resolving customer service problems in operational delivery
10
Safety and security in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Safety and security in operational delivery
- Apply practical skills, procedures and techniques in Safety and security in operational delivery
- Evaluate performance, standards and best practices for Safety and security in operational delivery
11
Technical advice in operational delivery cases
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Technical advice in operational delivery cases
- Apply practical skills, procedures and techniques in Technical advice in operational delivery cases
- Evaluate performance, standards and best practices for Technical advice in operational delivery cases
12
Verify the calculation/entitlement
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Verify the calculation/entitlement
- Apply practical skills, procedures and techniques in Verify the calculation/entitlement
- Evaluate performance, standards and best practices for Verify the calculation/entitlement
13
Working in operational delivery
Verified
Key Learning Objectives:
- Understand key principles, terminology and concepts of Working in operational delivery
- Apply practical skills, procedures and techniques in Working in operational delivery
- Evaluate performance, standards and best practices for Working in operational delivery
Regulatory & Verification Details
- Qualification Number (QN)
- 601/2738/7
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2014