City & Guilds
Level 3
QN: 600/1197/X
Curriculum Active
City & Guilds Level 3 Diploma in Vehicle Parts Competence
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 926 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
36 Units
Guided Hours
926 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Competency in Processing Orders for Non-Stock Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to agree orders for non-stock motor vehicle parts with the customer
- Be able to place orders for non-stock motor vehicle parts on behalf of the customer
- Be able to monitor progress on orders for non-stock motor vehicle parts
- Be able to maintain records relating to orders for non-stock motor vehicle parts
2
Competency in Communicating Information Electronically Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to send electronic messages on behalf of customers
- Be able to use available checking facilities when sending electronic messages
- Be able to save electronic messages on an IT system
- Be able to receive electronic messages
- Be able to access information from a remote system on behalf of a customer
3
Competency in Customer Service Improvements Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to use feedback to identify potential customer service improvements
- Be able to implement changes in customer service
- Be able to assist with the evaluation of changes in customer service
4
Competency in Delivering Motor Vehicle Parts To Customers
Verified
Key Learning Objectives:
- Be able to prepare for the delivery of motor vehicle parts
- Be able to load a motor vehicle parts delivery vehicle
- Be able to delivery motor vehicle parts to customers
- Be able to deal with records and reports following the delivery of motor vehicle parts
5
Competency in Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to enter data into an IT system
- Be able to use available checking facilities when entering data
- Be able to save data on an IT system
- Be able to find data on an IT system
- Be able to meet customer needs when entering and finding data
6
Competency in Giving a Positive Impression to Vehicle Parts Customers
Verified
Key Learning Objectives:
- Be able to establish a good rapport with vehicle parts customers
- Be able to respond appropriately to vehicle parts’ customers
- Be able to provide vehicle parts customers with the information they need
7
Competency in Health, Safety and Good Housekeeping in the Automotive Environment
Verified
Key Learning Objectives:
- be able to use correct personal and vehicle protection within the automotive environment
- be able to carry out effective housekeeping practices in the automotive environment
- be able to recognise and deal with dangers in order to work safely within the automotive workplace
- be able to conduct themselves responsibly
8
Competency in Identifying and Reporting Security Risks within a Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to follow security procedures
- Be able to identify security risks when they occur
- Be able to deal with security risks and incidents
- Be able to complete reports of security incidents
9
Competency in Making Learning Possible through Demonstrations and Instruction
Verified
Key Learning Objectives:
- be able to demonstrate skills and methods to learners
- be able to instruct learners
10
Competency in Maximising Product Sales In A Vehicle Parts Operation
Verified
Key Learning Objectives:
- Be able to identify possible activities to maximise motor vehicle parts sales
- Be able to implement activities to maximise motor vehicle parts sales
- Be able to report on the outcomes of activities to maximise product sales
11
Competency in Monitoring And Solving Customer Service Problems Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to solve immediate customer service problems
- Be able to identify repeat customer service problems and options to solve them
- Be able to take action to avoid repeat customer service problems
12
Competency in Participating In Motor Vehicle Parts Stocktaking Activities
Verified
Key Learning Objectives:
- Be able to prepare for a motor vehicle parts stocktake
- Be able to undertake a motor vehicle parts stocktake
- Be able to report on a motor vehicle parts stocktake
13
Competency in Processing Payment Transactions Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to calculate prices for motor vehicle parts
- Be able to process payments for motor vehicle parts
- Be able to provide an appropriate level of customer service when processing payments
14
Competency in Processing Returned Goods And Materials In A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Be able to assist customers who wish to return goods and materials
- Be able to provide customers with replacement goods and materials
- Be able to ensure customers receive refunds
- Be able to deal with returned goods and materials
15
Competency in Receiving and Storing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to prepare to receive and store motor vehicle parts
- Be able to receive motor vehicle parts
- Be able to store motor vehicle parts after receiving them
- Be able to maintain records relating to receiving and storing motor vehicle parts
16
Competency in Selecting and Issuing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Be able to identify motor vehicle parts to meet customer requirements
- Be able to locate motor vehicle parts to meet customer requirements
- Be able to report on stock levels and condition
- Be able to issue motor vehicle parts to the customer
17
Competency in Stock Control Within A Vehicle Parts Operation
Verified
Key Learning Objectives:
- Be able to analyse stock and lost sales records
- Be able to purchase new motor vehicle parts
- Be able to progress chase outstanding orders
- Be able to maintain purchasing records for motor vehicle parts
18
Competency in Supporting Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- be able to work effectively within the organisational structure of the automotive work environment
- be able to obtain and use information in order to support their job role within the automotive work environment
- be able to communicate with and support colleagues and customers effectively within the automotive work environment
- be able to develop and keep good working relationships in the automotive work environment
19
Knowledge of Communicating Information Electronically Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know relevant aspects of legislation, regulations, codes of practice and guidelines
- Understand how to comply with organisational policies and procedures relating to messaging and information systems
- Understand how to send electronic messages on behalf of customers
- Understand how to use available checking facilities
- Understand how to receive electronic messages on behalf of customers
- Understand how to access information from a remote system on behalf of a customer
20
Knowledge of Customer Service Improvements Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service
- Understand the organisational context for working with vehicle parts customers
- Understand how to make improvements to customer service
21
Knowledge of Delivering Motor Vehicle Parts To Customers
Verified
Key Learning Objectives:
- Know legal and regulatory requirements relating to the delivery of motor vehicle parts
- Understand organisational requirements relating to the delivery of motor vehicle parts
- Know how to load motor vehicle parts for transport
- Understand the principles to observe when loading motor vehicle parts for delivery
- Know how to plan routes for the delivery of motor vehicle parts
22
Knowledge of Entering and Finding Data Using Information Technology Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know relevant aspects of legislation, regulations, codes of practice and guidelines
- Understand how to comply with organisational policies and procedures relating to the entry and retrieval of data
- Understand how to enter data in to an IT system
- Understand how to use available checking and help facilities
- Understand how to find information on an IT system
- Understand how to meet customer needs when entering and finding data on an IT system
23
Knowledge of Giving a Positive Impression to Vehicle Parts Customers
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service
- Understand the organisational context for working with vehicle parts customers
- Understand how to interact with vehicle parts’ customers
24
Knowledge of Health, Safety and Good Housekeeping in the Automotive Environment
Verified
Key Learning Objectives:
- understand the correct personal and vehicle protective equipment to be used within the automotive environment
- understand effective housekeeping practices in the automotive environment
- understand key health and safety requirements relevant to the automotive environment
- understand about hazards and potential risks relevant to the automotive environment
- understand personal responsibilities
25
Knowledge of how to Make Learning Possible through Demonstrations and Instruction
Verified
Key Learning Objectives:
- understand the nature and role of demonstrations and instruction
- understand the principles and concepts of demonstration and instruction
- understand the external factors influencing human resource development
26
Knowledge of Identifying and Reporting Security Risks within a Vehicle Parts Environment
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover security in the workplace
- Understand own company policy in regard to security
- Know the types of security risks that may occur in a vehicle parts environment
27
Knowledge of Maximising Product Sales In A Vehicle Parts Operation
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to selling motor vehicle parts
- Understand how to identify opportunities to maximise motor vehicle parts sales
- Understand how to implement activities to maximise the sales of motor vehicle parts<br>
- Understand how to evaluate activities to maximise the sales of motor vehicle parts
28
Knowledge of Monitoring And Solving Customer Service Problems Within A Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements, regulations and codes of practice relevant to vehicle parts customer service
- Understand the organisational context for working with vehicle parts customers
- Understand how to solve customer service problems
29
Knowledge of Participating In Motor Vehicle Parts Stocktaking Activities
Verified
Key Learning Objectives:
- Understand the importance and frequency of stocktakes of motor vehicle parts
- Understand stock inventories of motor vehicle parts
- Understand how to prepare for a stocktake of motor vehicle parts
- Understand how to plan for contingencies during stocktaking
- Understand how to carry out a stocktake
- Understand how to report on a stocktake
30
Knowledge of Processing Orders for Non-Stock Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand organisational systems and procedures relevant to ordering non-stock motor vehicle parts
- Know how to place orders for non-stock vehicle parts
- Know how to work with customers when placing orders for non-stock motor vehicle parts
- Know how to progress chase orders for non-stock motor vehicle parts
- Know how to keep records relating to orders for non-stock motor vehicle parts
31
Knowledge of Processing Payment Transactions Within A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Know legal and regulatory requirements relating to the processing of payment transactions
- Understand organisational requirements relating to the processing of payment transactions
- Understand how to deal with customers when processing payments
- Know how to calculate prices for motor vehicle parts
- Know how to process payments for motor vehicle parts
32
Knowledge of Processing Returned Goods And Materials In A Vehicle Parts Environment
Verified
Key Learning Objectives:
- Understand legal and regulatory requirements relating to the return of goods and materials
- Understand how to process returns of goods and materials
- Understand how to process replacements and refunds for goods and materials
- Understand how to process returned goods and materials
33
Knowledge of Receiving and Storing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover receiving and storing motor vehicle parts
- Understand organisational systems relevant to receiving and storing motor vehicle parts
- Understand the importance of receiving and storing vehicle parts correctly
- Know how to store motor vehicle parts after receiving them
34
Knowledge of Selecting and Issuing Motor Vehicle Parts
Verified
Key Learning Objectives:
- Understand the legal requirements and regulations that cover handling and issuing motor vehicle parts
- Understand terminology, systems and procedures relating to motor vehicle parts
- Know vehicle systems and the location of parts in motor vehicle systems
- Know how to identify motor vehicle parts to match customer requirements
- Know how to handle motor vehicle parts
35
Knowledge of Stock Control Within A Vehicle Parts Operation
Verified
Key Learning Objectives:
- Understand how to identify the need to order new parts
- Understand how to identify suppliers for new motor vehicle parts
- Understand how to purchase new motor vehicle parts
- Understand how to monitor supplier performance
36
Knowledge of Support for Job Roles in the Automotive Work Environment
Verified
Key Learning Objectives:
- understand key organisational structures, functions and roles within the automotive work environment
- understand the importance of obtaining, interpreting and using information in order to support their job role within the automotive work environment
- understand the importance of different types of communication within the automotive work environment
- understand communication requirements when carrying out vehicle repairs in the automotive work environment
- understand how to develop good working relationships with colleagues and customers in the automotive workplace
Regulatory & Verification Details
- Qualification Number (QN)
- 600/1197/X
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Apr 2011
- Operational End
- Aug 2026