City & Guilds
Level 3
QN: 500/9049/5
Curriculum Active
City & Guilds Level 3 Diploma in Work-based Floristry
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 739 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
15 Units
Guided Hours
739 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Working Relationships with Customers
Verified
Key Learning Objectives:
- Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
- Understand why organisations normally have protocols for dealing with customers
- Interact positively with customers in line with given protocols
2
Lead a team to improve customer service
Verified
Key Learning Objectives:
- plan and organise the work of a team, provide support for team members
- review performance of team members
- understand how to lead a team to improve customer service
3
Maintain the availability of goods for sale to customers in a retail environment
Verified
Key Learning Objectives:
- Know how to organise staff to display goods for retail sale
- Know how to assess how effective displays are in a retail environment
- Know how to keep products available and maintain product quality in a retail environment
- Organise staff to display goods for retail sale
- Assess how effective displays are in a retail environment
- Keep products available and maintain product quality in a retail environment
4
Manage the environmental impact of work activities
Verified
Key Learning Objectives:
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Be able to assess and report on the environmental impact of work activities in own area of responsibility.
- Be able to organise work activities and resource use to minimise environmental impact.
- Be able to promote ongoing improvement in environmental performance.
5
Manage Your Own Resources
Verified
Key Learning Objectives:
- Manage their own resources
- Use appropriate behaviours to manage their own resource
- Know and understand how to manage their own resources using general knowledge
- Know and understand how to manage their own resources using industry and sector specific knowledge
- Know and understand how to manage their own resources using context specific knowledge
6
Negotiate and agree terms and conditions for the sale of floristry products and services
Verified
Key Learning Objectives:
- Be able to discuss the customer requirements
- Be able to agree the customers requirements, Price products and services
- Understand the principles of design
- Understand the importance of discussing and agreeing customer requirements
- Understand the principles of pricing
- Understand the business policies and procedures
- Know the relevant legislation and codes of practice
7
Organise the delivery of reliable customer service
Verified
Key Learning Objectives:
- plan and organise the delivery of reliable customer service
- review and maintain customer service delivery
- use recording systems to maintain reliable customer service
- understand how to organise the delivery of reliable customer service
8
Plan, assemble and evaluate diverse floral designs
Verified
Key Learning Objectives:
- Plan diverse floral designs, Assemble floral designs
- Use tools safely
- Evaluate the floral design
- Understand how to plan and evaluate floral designs
- Understand how to assemble floral designs
- Know how the environment affects materials
- Know the relevant legislation and codes of practice
9
Plan, assemble and evaluate diverse floral designs for weddings
Verified
Key Learning Objectives:
- Be able to plan diverse floral designs for weddings
- Be able to assemble diverse floral designs for weddings
- Use tools safely
- Be able to evaluate diverse floral designs for weddings
- Understand how to plan and evaluate floral designs for weddings
- Understand how to assemble floral designs for weddings
- Know how the environment affects materials
- Know the relevant legislation and codes of practice
10
Plan, assemble and evaluate diverse funeral designs
Verified
Key Learning Objectives:
- Plan diverse floral tributes, Assemble diverse floral tributes
- Evaluate floral tributes
- Use tools safely
- Understand how to plan and evaluate floral tributes
- Understand how to assemble diverse floral tributes
- Know how the environment affects materials
- Know the relevant legislation and codes of practice
11
Plan, assemble and evaluate diverse tied floristry designs
Verified
Key Learning Objectives:
- Plan diverse tied floral designs, Assemble diverse tied designs
- Evaluate tied designs
- Use tools safely
- Understand how to plan and evaluate tied floral designs
- Understand how to assemble tied designs
- Know the relevant legislation and codes of practice
12
Promote continuous improvement
Verified
Key Learning Objectives:
- plan improvements in customer service based on customer feedback
- implement changes in customer service
- review changes to promote continuous improvement
- understand how to promote continuous improvement
13
Promote, monitor and maintain health, safety and security of the workplace
Verified
Key Learning Objectives:
- Understand how to monitor and maintain the health, safety and security of the work area
- Understand how to promote good standards of health and safety
- Understand how to deal with health emergency situations
- Understand the records required and their importance
- Monitor and maintain the health, safety and security of the work area, Promote good standards of health and safety
- Respond to health emergencies within the work area
14
Resolve customer service problems
Verified
Key Learning Objectives:
- spot customer service problems, pick the best solution to re
- solve customer service problems, take action to re
- solve customer service problems
- know how to re
15
Source required goods and services in a retail environment
Verified
Key Learning Objectives:
- Know how to choose suppliers and order stock for retail sale
- Know how to check and evaluate the performance of suppliers of stock for retail sale, Choose suppliers and order stock for retail sale, Check and evaluate the performance of suppliers of stock for retail sale
Regulatory & Verification Details
- Qualification Number (QN)
- 500/9049/5
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- May 2010
- Operational End
- Dec 2026