City & Guilds
Level 3
QN: 500/6255/4
Curriculum Active
City & Guilds Level 3 Diploma in Work-based Horticulture
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 2627 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
81 Units
Guided Hours
2627 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Assess the characteristics of sites
Verified
Key Learning Objectives:
- Understand how to gather data on the characteristics of sites
- Understand how to analyse data to produce information on the characteristics of sites, Gather data on the characteristics of sites
- Analyse data to produce information on the characteristics of sites
2
Co-ordinate and oversee habitat management work
Verified
Key Learning Objectives:
- Be able to co-ordinate and oversee habitat management work
- Be able to promote health and safety and environmental good practice
- Understand how to co-ordinate and oversee habitat management work
- Understand relevant health and safety legislation and environmental good practice
3
Communicate information within the workplace
Verified
Key Learning Objectives:
- Be able to receive information within the workplace
- Be able to transmit information within the workplace
- Understand how to receive and transmit information within the workplace
- Understand the relevant legislation in receiving and sending information
4
Conduct and report on a field survey for access networks
Verified
Key Learning Objectives:
- Collect and record field survey data for access networks
- Be able to work safely and minimise environmental damage
- Report on the field survey for access networks
5
Conduct and report on a field survey for animals
Verified
Key Learning Objectives:
- Collect and record field survey data for animals
- Be able to work safely and minimise environmental damage
- Report on the field survey for animals
6
Conduct and report on a field survey for habitat types
Verified
Key Learning Objectives:
- Collect and record field survey data for habitat types
- Be able to work safely and minimise environmental damage
- Report on the field survey for habitat types
7
Conduct and report on a field survey for people
Verified
Key Learning Objectives:
- Collect and record field survey data for people
- Be able to work safely and minimise environmental damage
- Report on the field survey for people
8
Conduct and report on a field survey for physical features
Verified
Key Learning Objectives:
- Collect and record field survey data for physical features
- Be able to work safely and minimise environmental damage
- Report on the field survey for physical features
9
Conduct and report on a field survey for plants
Verified
Key Learning Objectives:
- Collect and record field survey data for plants
- Be able to work safely and minimise environmental damage
- Report on the field survey for plants
10
Construct free standing walls
Verified
Key Learning Objectives:
- Be able to construct free standing walls
- Be able to work safely and minimise environmental damage
- Know the principles of constructing free standing walls
- Know the relevant health and safety legislation and environmental good practice.
11
Construct rock gardens
Verified
Key Learning Objectives:
- Be able to construct rock gardens
- Be able to work safely and minimise environmental damage
- Know how to assess for constructing rock gardens
- Know the principles of working with rock and soil
- Know the current health and safety legislation and environmental good practice
12
Deal with accidents and emergencies involving children and young people during environmental activities
Verified
Key Learning Objectives:
- Be able to deal with accidents and emergencies whilst working with children and young people during environmental activities
- Know how to deal with accidents and emergencies when working with children and young people during environmental activities
13
Design and install drainage systems
Verified
Key Learning Objectives:
- Be able to calculate drainage requirements
- Be able to install drainage systems
- Be able to promote health and safety and good environmental practice
- Be able to maintain and use equipment during installing drainage
- Understand the calculation required for drainage
- Understand why its important to be able to install drainage systems
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental practice
14
Design landscape areas and specify materials and components
Verified
Key Learning Objectives:
- Understand how to prepare designs for landscape projects
- Understand how to specify plants, materials and installation details
- Prepare designs for landscape projects, Specify plants, materials and installation details
15
Encourage and motivate volunteers
Verified
Key Learning Objectives:
- Be able to motivate volunteers by promoting the special ethos and values of volunteering
- Recognise voluntary effort by valuing volunteer contributions
- Understand how to motivate volunteers by promoting the special ethos and values of volunteering
- Understand how to recognise voluntary effort by valuing volunteer contributions
16
Establish and maintain conditions appropriate to the welfare of animals
Verified
Key Learning Objectives:
- Be able to provide appropriate living conditions for the animals
- Be able to handle and inspect livestock
- Be able to select
- use and maintain relevant equipment
- Be able to work safely and minimise environmental damage
- Know how to establish appropriate conditions for livestock
- Know how to handle livestock in a manner which minimises stress
- Know the types of equipment required and how to maintain them
- Know relevant health and safety legislation and environmental good practice
17
Establish grass swards
Verified
Key Learning Objectives:
- Understand how to establish grass swards
- Be able to identify types of grasses
- Understand the principles of selecting grasses
- Understand how to assess turf health
- Be able to establish grass swards
- Understand how to maintain equipment
- Be able to maintain and use relevant equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
18
Establish planted areas
Verified
Key Learning Objectives:
- Understand how to establish planted areas
- Be able to identify a range of plants
- Understand the principles of selecting plants
- Understand the methods of assessing plant health
- Be able to establish planted areas
- Understand the reasons for maintaining equipment
- Be able to maintain and use relevant equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
19
Estimate and programme resource requirements
Verified
Key Learning Objectives:
- Be able to estimate the resources
- Be able to sequence and programme work
- Understand how to estimate resource requirements and programme work
- Understand the sequence and programming of work
20
Evaluate ground and environmental conditions to establish grassed and planted areas
Verified
Key Learning Objectives:
- Understand how to evaluate ground and environmental conditions
- Be able to evaluate ground and environmental conditions
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
21
Exhume coffins and remains
Verified
Key Learning Objectives:
- Be able to carry out exhumations of coffins and remains
- Be able to select
- use and maintain equipment to exhume coffins and remains
- Be able to work safely and minimise environmental damage
- Know how to exhume coffins and remains
- Know the types of equipment and materials required and how to maintain them
- Know the current health and safety legislation and environmental good practice.
22
Identify the need for, and plan, habitat management work
Verified
Key Learning Objectives:
- Be able to identify habitat management work
- Be able to plan for habitat management work
- Understand how to identify the need for habitat management work
- Understand the need to plan habitat management work
23
Implement a marketing plan
Verified
Key Learning Objectives:
- Be able to prepare for the implementation of marketing plans
- Be able to implement marketing plans
- Understand how to prepare marketing plans
24
Improve customer service
Verified
Key Learning Objectives:
- Be able to improve communication with customers
- Be able to balance the needs of customer and the organisation
- Be able to exceed customer expectations
- Understand how to improve the customer relationship
25
Improve the customer relationship
Verified
Key Learning Objectives:
- improve communication with their customers, balance the needs of their customer and their organisation, exceed customer expectations to develop the relationship
- understand how to improve the customer relationship
26
Install hard landscape features and structures
Verified
Key Learning Objectives:
- Be able to install hard landscape features and structures
- Be able to work safely and minimise environmental damage
- Know how to install hard landscape features and structures
- Know the relevant health and safety legislation and environmental good practice.
27
Installing drainage systems
Verified
Key Learning Objectives:
- Be able to install drainage systems
- Be able to select
- use and maintain equipment for installing drainage
- Be able to work safely and minimise environmental damage
- Know the principles of drain installation
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental practice.
28
Laying hard surfaces for external landscaping
Verified
Key Learning Objectives:
- Be able to lay hard surfaces
- Be able to work safely and minimise environmental damage
- Know the principles affecting the design and laying of hard surfaces.
- Know the relevant health and safety legislation and environmental good practice.
29
Lead the work of teams and individuals to achieve their objectives
Verified
Key Learning Objectives:
- Be able to plan the work of teams
- Be able to assess the work of teams and individuals
- Be able to provide feedback to teams and individuals on their work
- Understand the principles of leading teams and individuals
30
Maintain and develop decorative horticultural features
Verified
Key Learning Objectives:
- Be able to maintain and develop the quality of decorative horticultural features
- Be able to maintain and use relevant equipment
- Be able to promote health and safety and environmental good practice
- Understand the factors which affect the quality of decorative displays
- Understand how to maintain and develop the quality of decorative horticultural features
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
31
Maintain drainage systems
Verified
Key Learning Objectives:
- Be able to inspect and maintain drainage systems
- Be able to work safely and minimise environmental damage
- Know how to inspect and maintain drainage systems
- Know the current health and safety legislation and environmental practice.
32
Maintain Irrigation Systems
Verified
Key Learning Objectives:
- Understand how to design irrigation systems
- Understand how to maintain irrigation systems
- Maintain irrigation systems
- Maintain the waste and environment
- Understand and comply with current health & safety legislation and codes of practice
33
Manage budgets
Verified
Key Learning Objectives:
- Be able to manage budgets
- Be able to monitor budgets
- Understand the purpose of budgets
- Understand how to manage budgets
- Understand how to report performance against budgets
34
Manage information for action
Verified
Key Learning Objectives:
- Understand how to gather required information
- Understand how to inform and advise others
- Understand how to hold meetings, Gather required information, Inform and advise others, Hold meetings
35
Manage site clearance and preparation for planting
Verified
Key Learning Objectives:
- Understand site clearance
- Understand the requirements for planting.
- Understand how to maintain equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to control the clearance of a site
- Be able to organise the resources needed for planting
- Be able to maintain and use equipment during controlling the clearance of a sites for planting
- Be able to promote health and safety and environmental good practice
36
Manage the work of volunteers
Verified
Key Learning Objectives:
- Be able to plan the work of volunteers
- Be able to prepare resources for volunteers
- Be able to lead the work of volunteers
- Be able to assess the work of volunteers and provide feedback
- Be able to promote health and safety and environmental good practice
- Be able to maintain accurate records
- Understand how to plan the work of volunteers
- Understand how to prepare resources for volunteers
- Understand how to lead the work of volunteers
- Understand how to assess the work of volunteers and provide feedback
- Understand relevant health and safety legislation and environmental good practice
- Understand the importance of accurate record keeping
37
Manage Your Own Resources
Verified
Key Learning Objectives:
- Manage their own resources
- Use appropriate behaviours to manage their own resource
- Know and understand how to manage their own resources using general knowledge
- Know and understand how to manage their own resources using industry and sector specific knowledge
- Know and understand how to manage their own resources using context specific knowledge
38
Monitor and adjust watering systems for crops or plants
Verified
Key Learning Objectives:
- Understand watering systems
- Understand crop or plant requirements for water
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to maintain and use equipment
- Be able to monitor and adjust watering systems
- Be able to promote health and safety and environmental good practice
39
Monitor and evaluate the effectiveness of habitat management work
Verified
Key Learning Objectives:
- Be able to monitor and evaluate the effectiveness of habitat management work
- Understand how to monitor and evaluate the effectiveness of habitat management work
40
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
41
Monitor landscape maintenance and inspect landscape features and facilities
Verified
Key Learning Objectives:
- Be able to inspect and monitor landscape maintenance
- Be able to monitor the safety and condition of features and facilities
- Be able to promote health and safety and environmental good practice
- Be able to maintain appropriate records
- Understand how to inspect and monitor landscape maintenance
- Understand how to monitor the safety and condition of features and facilities
- Understand relevant health and safety legislation and environmental good practice
42
Monitor the development of crops or plants
Verified
Key Learning Objectives:
- Understand the development of crops or plants
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to maintain and use equipment
- Be able to monitor and maintain crops or plants
- Be able to promote health and safety and environmental good practice
43
Organise the delivery of reliable customer service
Verified
Key Learning Objectives:
- plan and organise the delivery of reliable customer service
- review and maintain customer service delivery
- use recording systems to maintain reliable customer service
- understand how to organise the delivery of reliable customer service
44
Plan and collect propagation material
Verified
Key Learning Objectives:
- Understand how to prepare for the collection of propagation material
- Understand the methods of propagation
- Understand the principles of identification and naming of plants
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to maintain and use relevant equipment
- Be able to plan the collection of propagation material
- Be able to collect propagation material
45
Plan and construct water features
Verified
Key Learning Objectives:
- Be able to maintain and use relevant equipment
- Be able to construct pools and water features
- Be able to promote health and safety and environmental good practice
- Understand the principles underpinning installation and construction of pools and water features
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
46
Plan and implement seed propagation
Verified
Key Learning Objectives:
- Understand the planning of seed propagation
- Understand the factors which influence seed propagation
- Understand the need for monitoring seed propagation
- Understand the how to maintain equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to plan seed propagation
- Be able to implement seed propagation
- Be able to monitor germination of seeds
- Be able to maintain and use equipment during seed propagation
- Be able to promote health and safety and environmental good practice
47
Plan and maintain planted areas
Verified
Key Learning Objectives:
- Plan and maintain planted areas
- Be able to promote health and safety and environmental good practice
- Understand how to plan and maintain planted areas
- Understand the effects of nutrients and climate on plant growth
- Understand relevant health and safety legislation and environmental practice
- Know how to deal with problems
48
Plan and maintain supplies of physical resources within the work area
Verified
Key Learning Objectives:
- Be able to maintain supplies of physical resources
- Be able to promote health and safety and environmental good practice
- Understand how to maintain supplies of physical resources
- Understand relevant health and safety legislation and environmental good practice
49
Plan and manage the collection of orders
Verified
Key Learning Objectives:
- Be able to maintain and use equipment during planning the collection of orders
- Be able to plan the collection of orders
- Manage the collection of orders
- Be able to promote health and safety and environmental good practice
- Understand why it is important to be able to plan the collection of orders.
- Understand how to manage the collection of orders
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
50
Plan and manage the control of pests, diseases and disorders
Verified
Key Learning Objectives:
- Plan the control of pests, diseases and disorders
- Be able to monitor the control of pests, diseases and disorders
- Be able to manage the control of pests, diseases and disorders
- Be able to keep appropriate records
- Be able to promote health and safety and environmental good practice
- Be able to maintain and use relevant equipment
- Understand how to plan for the control of pests, diseases and disorders
- Understand how to monitor the control of pests, diseases and disorders
- Understand the records required for managing the control of pests, diseases and disorders
- Understand the control of pests, diseases and disorders
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
51
Plan and monitor harvesting operations
Verified
Key Learning Objectives:
- Understand how to plan the harvesting of crops
- Understand the harvesting of crops
- Know the current health and safety legislation and environmental good practice.
- Know the types of equipment required and how to maintain them
- Be able to select
- use and maintain equipment and resources
- Be able to plan the harvesting of crops
- Be able to maintain the harvesting of crops
- Be able to work safely and minimise environmental damage
52
Plan and prepare growing media
Verified
Key Learning Objectives:
- Understand the preparation of growing media
- Understand the factors that affect preparation and operations
- Be able to plan, obtain and position materials
- Be able to prepare the growing media
- Be able to select
- use and maintain equipment for preparing growing media
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
- Understand how to maintain equipment
53
Plan and renovate planted areas
Verified
Key Learning Objectives:
- Be able to plan and renovate planted areas
- Be able to promote health and safety and environmental good practice
- Be able to maintain and use relevant equipment
- Understand how to plan the renovation of planted areas
- Know how to deal with problems during renovation
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental practice
54
Plan and set out sports areas
Verified
Key Learning Objectives:
- Understand how to set out sports areas
- Be able to plan and set out sports areas
- Understand the reasons for maintaining equipment
- Be able to maintain and use relevant equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
55
Plan the maintenance, repair and renovation of sports turf areas
Verified
Key Learning Objectives:
- Understand how to plan and ensure the maintenance of sports turf areas
- Understand the factors affective repair and renovation of sports turf areas
- Know how to deal with problems
- Be able to plan for the maintenance and repair of sports turf
- Understand the reasons for maintaining equipment
- Be able to maintain and use relevant equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
56
Plan, deliver and evaluate environmental projects
Verified
Key Learning Objectives:
- Be able to plan environmental projects
- Be able to deliver environmental projects
- Be able to evaluate environmental projects
- Understand how to plan environmental projects
- Understand how to deliver environmental projects
- Understand how to evaluate environmental projects
57
Plant nomenclature, terminology and identification
Verified
Key Learning Objectives:
- Understand the terminology used in naming plants
- Understand how the parts of plants can aid identification
- Identify and name plants using botanical names
- Be able to work safely and minimise environmental damage
58
Prepare and Establish Propagation Material
Verified
Key Learning Objectives:
- Understand the methods of preparing for propagation
- Understand how to establish propagation material in a growing environment
- Understand the techniques for weaning crops or plants
- Know the types of equipment and materials required and how to maintain them
- Understand relevant health and safety legislation and environmental good practice
- Be able to maintain and use relevant equipment and materials
- Be able to prepare propagation material
- Establish propagation material in a growing environment
- Be able to promote health and safety and environmental good practice
59
Prepare and maintain equipment and machines
Verified
Key Learning Objectives:
- Understand how to prepare equipment and machines for maintenance
- Understand how to maintain and repair equipment and machines
- Prepare equipment and machines for maintenance
- Maintain and repair equipment and machines
- Understand and comply with current health & safety legislation and codes of practice
- Understand and work safely with hazardous chemicals
60
Prepare and store harvested crops
Verified
Key Learning Objectives:
- Know how to prepare harvested crops
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to maintain and use equipment
- Be able to maintain harvested crops
- Be able to promote health and safety and environmental good practice
61
Prepare collected orders for dispatch
Verified
Key Learning Objectives:
- Prepare collected orders for dispatch
- Be able to promote health and safety and environmental good practice
- Understand how to prepare collected orders for dispatch
- Understand relevant health and safety legislation and environmental good practice
62
Prepare for and maintain the planting of crops or plants
Verified
Key Learning Objectives:
- Understand how to prepare for the planting of crops or plants
- Understand the factors which influence the planting of crops or plants
- Understand how to maintain equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to prepare for planting crops or plants
- Be able to maintain the planting of crops or plants
- Be able to maintain and use relevant equipment
- Be able to promote health and safety and environmental good practice
63
Prepare sites for landscape works
Verified
Key Learning Objectives:
- Form ground profiles for landscape works
- Be able to maintain and use equipment during preparation of sites for landscape works
- Be able to promote health and safety and environmental good practice
- Understand how to form ground profiles for landscape works
- Understand the reasons for maintaining equipment
- Know and understand relevant health and safety legislation and environmental good practice
64
Prepare sites for soft landscape establishment
Verified
Key Learning Objectives:
- Understand how to prepare sites for soft landscape establishment
- Be able to prepare sites for soft landscape establishment
- Understand the reasons for maintaining equipment
- Be able to maintain and use relevant equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
65
Prepare to undertake and report on a field survey
Verified
Key Learning Objectives:
- Know how to collect and record data for field surveys
- Know how to report on field surveys
66
Prepare, monitor and adjust environmental conditions for protected crops or plants
Verified
Key Learning Objectives:
- Understand the effects of maintaining environmental conditions for protected crops/plants
- Understand the types of equipment used to maintain environmental conditions
- Know the different methods for adjusting environmental conditions
- Be able to prepare environmental conditions for protected crops
- Be able to monitor and carry out adjustments to the environmental conditions
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
67
Promote and monitor the growth of crops or plants
Verified
Key Learning Objectives:
- Understand the factors which promote the growth of crops or plants
- Understand how to maintain equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote the growth of crops or plants through a number of methods
- Be able to promote health and safety and environmental good practice
- Be able to maintain and use relevant equipment
68
Promote, monitor and maintain health, safety and security of the workplace
Verified
Key Learning Objectives:
- Understand how to monitor and maintain the health, safety and security of the work area
- Understand how to promote good standards of health and safety
- Understand how to deal with health emergency situations
- Understand the records required and their importance
- Monitor and maintain the health, safety and security of the work area, Promote good standards of health and safety
- Respond to health emergencies within the work area
69
Provide nutrients to plants or crops
Verified
Key Learning Objectives:
- Understand the factors which influence nutrient requirements
- Understand the methods of applying nutrients
- Know how to identify nutrient problems with crops or plants
- Understand how to maintain equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to maintain and use equipment
- Be able to provide nutrients to plants or crops
- Be able to promote health and safety and environmental good practice
70
Repair and restore walls
Verified
Key Learning Objectives:
- Be able to repair and restore
- Be able to promote health and safety and environmental good practice
- Understand how to repair and restore walls
- Understand relevant health and safety legislation and environmental good practice
71
Research and plan environmental interpretations
Verified
Key Learning Objectives:
- Be able to research information for interpretations
- Be able to plan information for interpretation
- Understand how to research information for interpretations
- Understand how to plan for interpretations
72
Restore soft landscape areas
Verified
Key Learning Objectives:
- Be able to restore soft landscape areas
- Be able to promote health and safety and environmental good practice
- Understand how to restore soft landscape areas
- Understand the reasons for maintaining equipment
- Understand relevant health and safety legislation and environmental good practice
73
Safe use and application of pesticides
Verified
Key Learning Objectives:
- Know how to use and apply pesticides safely
- Be able to prepare to apply pesticides
- Be able to calibrate the sprayer or applicator
- Be able to apply pesticide safely
- Be able to carry out post-operation procedures
74
Set and mark out landscape sites to establish grassed and planted areas
Verified
Key Learning Objectives:
- Understand how to set and mark out sites ready for operations
- Be able to set and mark out sites ready for operations
- Understand the reasons for maintaining equipment
- Be able to maintain and use relevant equipment
- Understand relevant health and safety legislation and environmental good practice
- Be able to promote health and safety and environmental good practice
75
Specify the maintenance of landscapes
Verified
Key Learning Objectives:
- Understand how to specify the maintenance of landscapes, Specify the maintenance of landscapes
76
Time management for business
Verified
Key Learning Objectives:
- Understand how to manage workload
- Know how to manage time effectively to achieve objectives
- Understand how to be assertive to achieve a desired outcome
77
Transplant large root-balled plants
Verified
Key Learning Objectives:
- Prepare and transport large root-balled plants.
- Understand the principles of transporting large root-balled plants.
- Establish large root-balled plants in new sites.
- Understand the principles underpinning the establishment of large root-balled plants
- Be able to maintain and use relevant equipment
- Understand the reasons for maintaining equipment
- Be able to promote health and safety and environmental good practice
- Understand relevant health and safety legislation and environmental good practice
78
Understanding how the smooth operation of a payment point is maintained
Verified
Key Learning Objectives:
- Know how a payment point is made ready for trading
- Know how to deal with queries raised at the payment point
- Understand the routine monitoring of a payment point
- Know what actions should be taken at the payment point when abnormal operating conditions apply
- Understand how the accuracy of till operation is monitored
- Know how to implement end-of-shift procedures at a payment point
79
Work with and consult the local community
Verified
Key Learning Objectives:
- Work with and consult the local community
- Understand the importance of working with and consulting the local community
80
Work with children and young people during environmental activities
Verified
Key Learning Objectives:
- Be able to establish and maintain a healthy, safe and secure environment for children and young people
- Be able to work with and protect children and young people during environmental activities
- Know how to establish and maintain a healthy, safe and secure environment for children and young people
- Understand the implications of working with children during environmental activities.
81
Work with others to improve customer service
Verified
Key Learning Objectives:
- improve customer service by working with others
- monitor their own performance when improving customer service
- monitor team performance when improving customer service
- understand how to work with others to improve customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6255/4
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2009