City & Guilds
Level 3
QN: 500/6690/0
Curriculum Active
City & Guilds Level 3 NVQ Certificate in Housing
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 736 hours.
Qualification Level
Level 3
Awarding Body
City & Guilds
Syllabus Units
29 Units
Guided Hours
736 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Arrange and Facilitate Meetings with Housing Customers and Others
Verified
Key Learning Objectives:
- Know the organisation’s procedures for arranging meetings, Arrange meetings
- Understand techniques for facilitating meetings, Facilitiate meetings
2
Assess housing need
Verified
Key Learning Objectives:
- Know the range of the housing services and the types of support provided by the organisation
- Be able to establish and maintain effective communication with individuals
- Be able to establish the housing needs of individuals
- Be able to agree actions with individuals to meet their housing needs
3
Contribute to Safeguarding Individuals from Harm, Abuse, Exploitation and Discrimination in a Housing Environment
Verified
Key Learning Objectives:
- Understand the legislation and codes of practice in relation to safeguarding individuals from harm, ab
- use, exploitation and discrimination
- Know organisational policies and procedures in relation to safeguarding individuals from harm, ab
- Know how to recognise signs of harm, ab
- Recognise how, harm, ab
- use, exploitation and discrimination can affect individuals
- Respond to harm, ab
4
Contribute to the Development, Implementation and Review of Support Plans with Individuals within a Housing Environment
Verified
Key Learning Objectives:
- Know the organisation’s policies and procedures in relation to support plans
- Contribute to the development of support plans
- Implement the support plan
- Contribute to the review of the support plan
5
Deal with customers by telephone
Verified
Key Learning Objectives:
- Use the telephone system effectively
- plan and make focussed telephone calls to their customer, Handle incoming calls effectively
- Know and understand how to competently deal with customers by telephone
6
Develop and Promote Customer Involvement in a Housing Organisation
Verified
Key Learning Objectives:
- Know the organisation’s policies and procedures relating to the involvement of customers
- Develop customer involvement in the organisation
7
Develop and Sustain Partnership Working Arrangements in a Housing Environment
Verified
Key Learning Objectives:
- Know the organisation’s policies and procedures, in relation to partnership working
- Develop and sustain partnership working
8
Develop Positive Relationships with Customers and Colleagues in Providing a Housing Service
Verified
Key Learning Objectives:
- Know organisational policies and procedures within the organisation relating to customer service, Promote effective communication
- Understand how to work with others to apply policies and procedures in relation to customer service
9
Direct Work with Customers Who Use a Housing Service
Verified
Key Learning Objectives:
- Understand legislation and guidelines to working with specific customers
- Know the organisation’s policies and procedures relating to working within boundaries with customers
- Apply policies and procedures to work within relevant boundaries with customers
10
Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors
Verified
Key Learning Objectives:
- Know employer and employee rights, responsibilities and own organisational procedures.
- Know factors that affect own organisation and occupation.
11
Enable Housing Customers to Establish and Maintain Contacts and Interests in Isolating Situations
Verified
Key Learning Objectives:
- Understand their role and responsibilities when developing relationships with customers
- Understand the challenges faced when working with customers in isolating situations
- Work with customers to maintain and establish contacts and interests
12
Help Customers to Move and Settle into New Living Environments
Verified
Key Learning Objectives:
- Understand legislation, for moving customers into new living environments
- Know the organisations policies and procedures for resettlement to new living environments, Arrange accommodation
- Support the customer in the new living environment
13
Inspect the Condition of Property
Verified
Key Learning Objectives:
- Know health and safety and organisational procedures relating to inspection
- Know how to conduct an inspection, Inspect properties
14
Manage Empty Properties
Verified
Key Learning Objectives:
- Understand legal and organisational policies and procedures relating to the management of empty properties
- Implement policies and procedures relating to empty properties
15
Manage Temporary Accommodation
Verified
Key Learning Objectives:
- Understand legal, organisational policies and procedures for administering temporary accommodation
- Organise the provision of temporary accommodation
- Monitor temporary accommodation
16
Match the needs of individuals with available accommodation
Verified
Key Learning Objectives:
- Be able to support individuals to make applications for housing
- Be able to process housing applications
17
Organise the Maintenance and Repair of Property
Verified
Key Learning Objectives:
- Know organisational policies and procedures, including health and safety relating to the maintenance and repair of property
- Organise the maintenance and repairs, Check the work
18
Plan Own Professional Development within Housing
Verified
Key Learning Objectives:
- Understand development opportunities and resources within their organisation
- Understand how to address career and wider personal development
- Be able to set personal work objectives to address gaps in own knowledge, understanding and skills
19
Promote Safe, Ethical and Sustainable Practice in Housing
Verified
Key Learning Objectives:
- Understand legal and organisational requirements to ensure equality, respect diversity and use anti-discriminatory practice
- Understand the rights and responsibilities of individuals and the potential for conflict and conflicts of interest, Promote safe and sustainable working practices
- Understand legal and organisational requirements to ensure confidentiality of records
20
Provide a Housing Rent Service
Verified
Key Learning Objectives:
- Understand the legislation which relates to providing a housing rent service
- Know organisational policies and procedures for providing a housing rent service, Provide a rent service
- Monitor the rent service
21
Provide Housing Advice and Guidance to Customers
Verified
Key Learning Objectives:
- Know the organisation’s policies and procedures for providing housing advice and guidance, Provide housing advice and guidance
22
Provide Support to Customers to Reduce the Risk of Homelessness
Verified
Key Learning Objectives:
- Understand the legislation which relates to homelessness
- Know the organisation’s policies and procedures in relation to reducing the risk of homelessness
- Support customers to prevent homelessness
23
Respond to Customer Requests for Repairs
Verified
Key Learning Objectives:
- Know the organisation’s housing stock and possible defects which require repair
- Know organisational policies and procedures relating to requests
- Establish and respond to customer requests for repairs
24
Respond to Possible Breaches of Agreements in the Housing Sector
Verified
Key Learning Objectives:
- Understand the legislation and know organisational policies and procedures in relation to breaches of agreements
- Investigate possible breaches of agreement, Take appropriate action to re
- solve the breach
25
Sell Property to Customers within a Housing Organisation Setting
Verified
Key Learning Objectives:
- Understand legal requirements and codes of practice related to the sale of property
- Know the organisation’s policies and procedures for the sale of property
- Implement policies and procedures for the sale of property
26
Set Up and Manage Tenancy, Licence and Leaseholder Agreements
Verified
Key Learning Objectives:
- Understand the legal definitions of tenancy, license and leaseholder
- Know the organisation’s policies and procedures relating to the set up and managing of agreements, Set up agreements
- Manage agreements
27
Support Social and Personal Development Needs of Customers within a Housing Environment
Verified
Key Learning Objectives:
- Know the organisations policies and procedures in relation to supporting social and personal development needs
- Understand the social and personal development needs of customers
- Support social and personal development needs of customers
- Monitor and keep records of the support given
28
Support the Customers Engagement with the Local Community through Identification of Support Networks and Development Opportunities
Verified
Key Learning Objectives:
- Know the organisation’s policies and procedures in relation to providing support for customers to access development opportunities
- Understand how community opportunities can contribute to a customer’s development
- Support customers to access development opportunities
29
Work with Customers and Groups to Develop the Community
Verified
Key Learning Objectives:
- Know the organisation’s policies and procedures for community involvement
- Know techniques for effective community involvement, Encourage participation in the community
- Develop community activities
Regulatory & Verification Details
- Qualification Number (QN)
- 500/6690/0
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2009