City & Guilds
Level 4
QN: 600/5932/1
Curriculum Active
City & Guilds Level 4 Certificate in Leadership and Management
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1045 hours.
Qualification Level
Level 4
Awarding Body
City & Guilds
Syllabus Units
100 Units
Guided Hours
1045 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analysing and Interpreting Statistics to Inform Management Decisions
Verified
Key Learning Objectives:
- Understand how to analyse data using a statistical tool
- Be able to interpret results generated from a statistical analysis to inform a management decision
2
Assessing Your Own Leadership Capability and Performance
Verified
Key Learning Objectives:
- Understand leadership styles within an organisation
- Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals
- Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals
3
Becoming an effective leader
Verified
Key Learning Objectives:
- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
4
Budgetary planning and control
Verified
Key Learning Objectives:
- Understand how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives
- Understand how to measure and monitor performance against budgets and their objectives
5
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is
- Understand the different types of innovation and their application within an organisation
- Understand the drivers of innovation
- Understand the conditions that promote and hinder innovation in the workplace
- Understand the use of creative thinking in innovation
- Understand the innovation process
- Understand how to implement and measure the impact of innovation
6
Data collection and analysis to justify management decision-making
Verified
Key Learning Objectives:
- Understand how to gather
- analyse, and present data
- Be able to use data analysis to justify a management decision
7
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation
- Be able to delegate effectively in the workplace
- Be able to improve own ability to delegate and empower others
8
Developing a culture to support innovation and improvement
Verified
Key Learning Objectives:
- Understand an organisation’s culture
- Understand the importance of values in underpinning the culture for innovation and improvement
- Understand the roles of different functions in supporting innovation and change
- Know how to develop a culture that supports the growth and implementation of ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication during the innovation process
9
Developing and Leading Teams to Achieve Organisational Goals and Objectives
Verified
Key Learning Objectives:
- Understand the importance of leading teams to achieve organisational goals and objectives
- Be able to develop and lead teams
10
Developing Critical Thinking
Verified
Key Learning Objectives:
- Be able to critically assess own beliefs, attitudes and value systems
- Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values
11
Developing Individual Mental Toughness
Verified
Key Learning Objectives:
- Be able to assess own mental toughness
- Understand how mental toughness can be developed
- Be able to plan to improve own mental toughness
12
Developing people in the workplace
Verified
Key Learning Objectives:
- Understand the importance of promoting personal development
- Be able to plan for an individual’s development
13
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Understand the outcomes of effective leadership
- Be able to assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
14
Developing yourself and others
Verified
Key Learning Objectives:
- Know how to identify development needs
- Know how to develop self and others to achieve organisational objectives
15
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation
- Be able to conduct a briefing or presentation
- Be able to evaluate a briefing or presentation
16
Improving and maintaining the organisation’s environmental performance
Verified
Key Learning Objectives:
- Understand the strategic context of environmental sustainability
- Understand how to identify and re
- solve environmental problems and issues through an environmental audit
17
Interpreting financial statements to assess organisational performance using financial ratios
Verified
Key Learning Objectives:
- Understand the purpose of financial statements and the financial expectations of organisational stakeholders
- Understand how to use and interpret financial ratios to assess a range of performance areas relevant to organisational stakeholders
18
Knowledge and information management
Verified
Key Learning Objectives:
- Understand the concept and importance of knowledge management in terms of an organisation’s knowledge assets and their management
- Understand the key knowledge management processes required for innovation
- Be able to develop a frame
- work for establishing a knowledge management culture
19
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team
- Know how to motivate and develop the team
20
Leading Innovation and Change
Verified
Key Learning Objectives:
- Understand the need for innovation and change management within an organisation
- Be able to propose innovative solutions to improve organisational performance
- Be able to lead and manage change within an organisation
21
Making a Financial Case
Verified
Key Learning Objectives:
- Understand financial concepts used to inform management decisions
- Be able to make a financial case to inform a management decision
22
Making professional Presentations
Verified
Key Learning Objectives:
- Be able to plan a professional presentation
- Be able to deliver a professional presentation
- Be able to evaluate own ability to make professional presentations
23
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management
- Be able to develop effective communication skills as a reflective manager
24
Managing a healthy and safe environment
Verified
Key Learning Objectives:
- Understand the importance of working in a healthy and safe environment
- Be able to manage a healthy and safe environment
25
Managing and implementing change in the workplace
Verified
Key Learning Objectives:
- Understand the reasons for change in an organisation
- Be able to manage and implement change in the workplace
26
Managing Customer Relations
Verified
Key Learning Objectives:
- Be able to use environmental scanning to find and retain customers
- Understand how the customer supply chain operates to meet customer requirements
27
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Be able to influence the management of equality and diversity in own area of responsibility
28
Managing for Efficiency and Effectiveness
Verified
Key Learning Objectives:
- Be able to assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
- Be able to evaluate own ability to manage efficiently and effectively
29
Managing Improvement
Verified
Key Learning Objectives:
- Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
- Be able to plan and implement projects to meet, and if possible exceed, customer requirements
30
Managing Individual Development
Verified
Key Learning Objectives:
- Be able to evaluate individual performance in an organisation
- Be able to implement a personal development plan, for an individual in an organisation
31
Managing Information
Verified
Key Learning Objectives:
- Understand the management of information within the organisation
- Be able to gather and analyse information to make decisions or solve problems in your area of responsibility
- Be able to disseminate information on a management decision, through the right organisational channels
32
Managing Marketing Activities
Verified
Key Learning Objectives:
- Understand the concepts involved in managing marketing
- Be able to review the effectiveness of marketing in an organisation
33
Managing Meetings
Verified
Key Learning Objectives:
- Understand different types of meetings and their suitability for different purposes
- Understand how to prepare effectively for a meeting
- Be able to develop own performance in managing meetings
- Be able to follow up and effectively manage actions from meetings
34
Managing Mental Health in the Workplace
Verified
Key Learning Objectives:
- Be able to identify the strengths and weaknesses of mental health initiatives in the workplace
- Be able to carry out the legal requirements to ensure staff’s positive mental health
- Be able to hold and record conversations with staff about their mental health
35
Managing Projects in the Organisation
Verified
Key Learning Objectives:
- Be able to manage a project in an organisation
- Be able to evaluate own ability to manage a project
36
Managing Recruitment
Verified
Key Learning Objectives:
- Understand human resource planning in an organisation
- Be able to plan and implement recruitment in line with legal and organisational requirements
37
Managing remote workers
Verified
Key Learning Objectives:
- Understand the different forms of remote working that can best apply for business/enterprise requirements
- Be able to apply the legislative and regulatory requirements for remote working
- Understand the benefits and disadvantages from managing remote workers
38
Managing Resources
Verified
Key Learning Objectives:
- Understand how to manage physical resources for which you are accountable
- Be able to plan and implement improvements for managing physical resources for which you are accountable
39
Managing risk in the workplace
Verified
Key Learning Objectives:
- Understand the importance of managing risks in the workplace
- Be able to identify and manage risks in own area of responsibility
40
Managing Stress and Conflict in the Organisation
Verified
Key Learning Objectives:
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Be able to improve the management of workplace stress and conflict in own area of responsibility
41
Managing the analysis of secondary data
Verified
Key Learning Objectives:
- Be able to gather and evaluate complex data from diverse secondary sources
- Be able to review the findings from own analysis of data
- Be able to review research activity and identify areas for future self development
42
Managing work analysis
Verified
Key Learning Objectives:
- Understand the strategic context and purpose of work analysis
- Be able to conduct a work analysis to improve organisational performance
- Be able to make decisions based on work analysis outcomes
43
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
44
Motivating people in the workplace
Verified
Key Learning Objectives:
- Understand the factors that may affect performance and motivation in the work place
- Be able to improve levels of motivation and increase performance in the workplace
45
Partnership Working
Verified
Key Learning Objectives:
- Understand the principles of partnership working
- Understand how to meet the needs and expectations of partners
- Understand how to reach a partnership working agreement
46
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace
- Know how to allocate work to team members
- Understand how to improve the performance of a team in delivering to plan
47
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity
- Be able to communicate information on the activity to your team
- Be able to review own ability to lead a team through a complex activity
48
Planning change in the workplace
Verified
Key Learning Objectives:
- Understand the forces for change in an organisation
- Know how to identify and plan change in an organisation
49
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan
- monitor and review the implementation and communication of decisions
50
Solving problems by making effective decisions in the workplace
Verified
Key Learning Objectives:
- Be able to analyse a complex problem in the context of the workplace
- Be able to apply decision making techniques when assessing possible solutions
- Be able to plan how you will implement the solution
51
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Understand how to develop and maintain effective working relationships
- Understand how to build a team
52
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Understand how to prepare and plan a meeting
- Understand how to manage a meeting
53
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Understand how contracts are managed in the workplace
- Understand how contractors can be managed in the workplace
54
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
55
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Understand the needs and/or expectations of others
- Know how to meet the needs and/or expectations of others
- Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
56
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
57
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Understand budgets within an organisation
- Understand costs within an organisation
58
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Understand the legal and organisational requirement for managing customer service
- Understand customer service standards
- Know how to monitor customer service performance
59
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
60
Understanding financial management
Verified
Key Learning Objectives:
- Understand finance within the context of an organisation
- Understand the value of recording financial management information
- Understand budgets for the management of own area of operation
61
Understanding Good Practice in Coaching within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective coaching within an organisational context
- Understand the importance of effective and ethical contracting in coaching
- Understand the process of effective coaching within their own workplace
- Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
62
Understanding Good Practice in Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand effective mentoring within an organisational context
- Understand the importance of effective and ethical contracting in mentoring
- Understand the process of effective mentoring within their own workplace
- Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts
63
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching
- Understand the process and content of effective workplace coaching
64
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring
- Understand the process for effective workplace mentoring
65
Understanding Governance of Organisations
Verified
Key Learning Objectives:
- Understand the role and responsibilities of governance within an organisation
- Understand the legal and financial undertakings of a governing body
- Understand how to influence the effectiveness of the governing body
66
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
67
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working
- Know how to lead a remote working team
- Know how to provide support for remote workers
68
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Understand how material stocks are acquired, controlled and recorded in an organisation
- Understand the need for effective and efficient use of equipment
- Know how to minimise waste in an organisation
69
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
70
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Understand business risk management and potential threats to the organisation
- Understand how to reduce the impact of business interruption on people and the organisation
- Understand how to recover after a major incident has occurred in the workplace
71
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation
- Understand how to plan
- monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
72
Understanding leadership
Verified
Key Learning Objectives:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
73
Understanding marketing for managers
Verified
Key Learning Objectives:
- Understand basic marketing concepts
- Understand the marketing context
74
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives
- Understand the value of networking
75
Understanding organisational culture and ethics
Verified
Key Learning Objectives:
- Understand organisational ethics and culture, in relation to own organisation
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Understand how to leverage ethics and culture to improve organisation performance
76
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
77
Understanding performance management
Verified
Key Learning Objectives:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
78
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Understand procurement in own organisation
- Understand how specialists and suppliers are identified and managed in own organisation
79
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Understand the importance of quality management within the workplace
- Understand how quality is delivered within the workplace
80
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace
- Know how to select the right person
81
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Know how to identify improvements to existing security measures
82
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
83
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
84
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Understand sustainability and corporate social responsibility
- Understand environmental issues affecting the organisation and how these issues can be managed
- Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
85
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Understand the nature and importance of the communication process in the workplace
- Understand the methods of communication
- Be able to assess own effectiveness in communication
86
Understanding the economics of the marketplace
Verified
Key Learning Objectives:
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
87
Understanding the importance of marketing for an organisation
Verified
Key Learning Objectives:
- Understand the market within which an organisation operates
- Understand the effectiveness of marketing within own organisation
88
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process
- Understand the effectiveness of an induction process
89
Understanding the Macro Economic Environment
Verified
Key Learning Objectives:
- Understand the impact of the domestic economic environment on the organisation
- Understand the impact of the international economic environment on the organisation
90
Understanding the Management of Facilities
Verified
Key Learning Objectives:
- Understand facilities management roles and responsibilities and how they contribute to organisational goals
- Understand how to develop a facilities management plan in an organisation
91
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Be able to assess personal development opportunities to improve own managerial performance
92
Understanding the organisational culture and context
Verified
Key Learning Objectives:
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
93
Understanding the Organisational Environment
Verified
Key Learning Objectives:
- Be able to analyse how an organisation is affected by the macro-environment
- Understand the impact of economic and political factors on the organisation
- Understand the legal environment within which the organisation operates
94
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the knowledge, skills and behaviours required to be an effective coach or mentor
- Understand the importance of effective contracting and management of the coaching or mentoring process
95
Understanding the skills, principles and practice of effective management coaching and mentoring
Verified
Key Learning Objectives:
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
- Understand the role of contracting and the process to effectively coach or mentor
- Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
96
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
97
Understanding work in contemporary society
Verified
Key Learning Objectives:
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
98
Understanding workplace information systems
Verified
Key Learning Objectives:
- Understand the need to maintain information systems
- Understand the use and application of IT applications for information systems in an organisation
99
Using quantitative methods to solve management problems
Verified
Key Learning Objectives:
- Be able to collect data relevant to a management problem
- Be able to analyse data using quantitative methods to make recommendations
100
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5932/1
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012