City & Guilds
Level 4
QN: 600/6623/4
Curriculum Active
City & Guilds Level 4 Diploma in Business and Professional Administration
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 485 hours.
Qualification Level
Level 4
Awarding Body
City & Guilds
Syllabus Units
13 Units
Guided Hours
485 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Administrative systems
Verified
Key Learning Objectives:
- Understand how systems thinking affect the administrative performance of organisations
- Understand the role and function of policies and procedures in meeting customer requirements
2
Business Ethics
Verified
Key Learning Objectives:
- Understand the main principles, values and development of business ethics
- Understand national and international contemporary ethical issues affecting businesses
- Understand the role of Corporate Social Responsibility within business decision making, its interaction with stakeholder expectations and impacts for societies
- Understand the significance of ethics in establishing and maintaining organisational policies and procedures to promote positive workplace relationships
3
Business Law
Verified
Key Learning Objectives:
- Understand the main sources, systems and processes of national and international law impacting on business practice and operations
- Understand the legal rules on formation, operation and discharge of business contracts
- Understand how to apply the legal rules for specific contracts
- Understand the nature of tortious liability in relation to the law of negligence impacting business operations
4
Effective communication in business
Verified
Key Learning Objectives:
- Understand the importance of effective communication in business
- Understand the importance of effective written communication in business
- Understand the importance of effective verbal communication in business
- Understand how to communicate effectively in a non verbal way
- Understand the purpose and value of getting feedback when developing communication skills
- Be able to recommend communication methods for specific purposes
5
Managing information and knowledge
Verified
Key Learning Objectives:
- Understand the need to manage information and knowledge within organisations
- Understand the role of ICT in managing information and knowledge
- Understand the links between knowledge management strategy and competitive advantage
6
Personal and Professional Development
Verified
Key Learning Objectives:
- Understand how to plan for personal and professional development
- Understand how people learn
- Be able to produce personal and professional development plans
- Be able to make recommendations for personal and professional development
7
Planning and implementing change within businesses
Verified
Key Learning Objectives:
- Understand the need for managing organisational change
- Understand the change process within business environments
- Understand the importance of effective leadership and management in the change process
- Be able to evaluate the change process in organisations
8
Planning and managing customer service
Verified
Key Learning Objectives:
- Understand the importance of effective customer service to organisational goals
- Understand how customer service operations are managed within organisations
- Understand how to manage problems within the delivery of effective customer service
9
Problem Solving and Decision Making
Verified
Key Learning Objectives:
- Understand the importance of problem solving and decision making at all levels in organisations
- Be able to apply tools and techniques to a variety of problem situations
- Understand how solutions to problems are implemented and reviewed
- Be able to apply decision making techniques in a variety of contexts
- Understand the relationship between problem solving and decision making within organisational contexts
10
Recruitment and Selection of Staff
Verified
Key Learning Objectives:
- Understand the key considerations of the recruitment and selection process
- Understand how to make effective and fair decisions when recruiting staff
- Understand the importance of the induction and probation process for new staff within organisations
- Understand the purpose of contracts of employment
11
Resource Management
Verified
Key Learning Objectives:
- Understand the roles undertaken and activities involved in resource management
- Understand the processes for determining resources within different types of organisations
- Understand the techniques required to plan and control the efficient and effective use of equipment and staff resources
- Be able to prepare, control and report on budgets for operational areas
12
Understanding Organisations
Verified
Key Learning Objectives:
- Understand the relationship between the external environment and business organisations
- Be able to analyse the impact of environmental forces on organisations and the way they are configured
- Understand the legal status of different types of organisations
- Understand the contribution of business functions and organisational structures to the overall purpose and performance of organisations
- Understand the importance of organisational policies and procedures to ensure the efficient and effective operation of organisations
Regulatory & Verification Details
- Qualification Number (QN)
- 600/6623/4
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2012