City & Guilds

Level 4

QN: 600/6626/X

Official Ofqual Listed

City & Guilds Level 4 Diploma In Hospitality Management

Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1614 hours.

Qualification Level

Level 4

Awarding Body

City & Guilds

Syllabus Units

54 Units

Guided Hours

1614 hrs

Demand-driven learning: MasteryMind builds lessons and practice tailored to your exact syllabus.

Official Qualification Register Structure

This course is listed in the UK national Ofqual register. The units and learning outcomes below are official regulatory specifications. Enrolling in this course queues its automated learning notes and formative practice generation.

Qualification Units & Learning Outcomes

Official learning criteria published for City & Guilds Level 4 Diploma In Hospitality Management.

Regulatory & Verification Details

Qualification Number (QN): 600/6626/X
Regulated Status: Available to learners
Awarding Body: City & Guilds
Qualification Type: Vocationally-Related Qualification
Operational Start: Oct 2012
Operational End: Aug 2026

Qualification Units & Learning Outcomes

A/504/0998Design, implement and manage a food safety management systemLevel 423h

Design, implement and manage a food safety management system

A/504/1035Manage room availability to maximise revenue potentialLevel 418h

Manage room availability to maximise revenue potential

A/504/1049Maximise sales and profit from hospitality servicesLevel 447h

Maximise sales and profit from hospitality services

A/504/1052Manage hospitality functionsLevel 434h

Manage hospitality functions

A/504/1066Plan and design food production areas Level 425h

Plan and design food production areas

A/615/8558Manage own professional development within an organisationLevel 320h

Manage own professional development within an organisation

A/617/8860Managing grievance proceduresLevel 410h

Managing grievance procedures

D/504/1030Manage arrivals and departures of guest to maximise revenueLevel 434h

Manage arrivals and departures of guest to maximise revenue

D/504/1044Develop enhanced levels of food and beverage serviceLevel 426h

Develop enhanced levels of food and beverage service

D/504/1058Work as part of a hospitality management team to achieve strategic goals Level 433h

Work as part of a hospitality management team to achieve strategic goals

D/601/1228Use customer service as a competitive toolLevel 353h

Use customer service as a competitive tool

D/601/1231Organise the promotion of additional services or products to customersLevel 347h

Organise the promotion of additional services or products to customers

F/504/1036Manage the provision of additional services Level 413h

Manage the provision of additional services

F/504/1070Manage the billing and payment processesLevel 442h

Manage the billing and payment processes

F/617/8861Know how to follow disciplinary proceduresLevel 420h

Know how to follow disciplinary procedures

H/504/1000Develop and create innovative dishes and recipesLevel 434h

Develop and create innovative dishes and recipes

H/504/1028Manage the presentation and portion size of dishes Level 421h

Manage the presentation and portion size of dishes

H/504/1031Manage the reservation systemsLevel 434h

Manage the reservation systems

H/504/1045Manage purchasing costs in hospitality Level 439h

Manage purchasing costs in hospitality

H/504/1059Manage compliance with regulatory and legislative requirements in hospitalityLevel 428h

Manage compliance with regulatory and legislative requirements in hospitality

H/504/1062Develop menus to meet the organisation’s cost requirementsLevel 432h

Develop menus to meet the organisation’s cost requirements

H/615/8571Manage the environmental impact of work activitiesLevel 410h

Manage the environmental impact of work activities

J/504/1037Manage the linen service Level 415h

Manage the linen service

J/504/1040Manage the organisation of the food and beverage service area Level 424h

Manage the organisation of the food and beverage service area

J/504/1054Manage the payroll costs of a hospitality teamLevel 430h

Manage the payroll costs of a hospitality team

J/504/1068Manage customer profile information to improve serviceLevel 447h

Manage customer profile information to improve service

J/504/1071Manage front of house and guest relationsLevel 457h

Manage front of house and guest relations

J/601/1238Review the quality of customer serviceLevel 453h

Review the quality of customer service

J/617/8859Implement change in own area of responsibilityLevel 425h

Implement change in own area of responsibility

K/504/1029Current hospitality industry and food trendsLevel 423h

Current hospitality industry and food trends

K/504/1032Implement and manage housekeeping procedures in hospitalityLevel 430h

Implement and manage housekeeping procedures in hospitality

K/504/1046Devise and implement training and development plans Level 430h

Devise and implement training and development plans

K/504/1063Manage staffing rotas for a hospitality teamLevel 418h

Manage staffing rotas for a hospitality team

K/601/1524Handle referred customer complaintsLevel 467h

Handle referred customer complaints

L/504/1038Manage the supply of uniforms and housekeeping of staff areas Level 416h

Manage the supply of uniforms and housekeeping of staff areas

L/504/1041Develop beverage lists to complement menusLevel 426h

Develop beverage lists to complement menus

L/504/1055Manage feedback from customers of hospitality servicesLevel 423h

Manage feedback from customers of hospitality services

L/504/1069Manage statutory fire and security procedures for a hospitality establishmentLevel 435h

Manage statutory fire and security procedures for a hospitality establishment

M/504/1033Manage the security and privacy of hospitality guestsLevel 416h

Manage the security and privacy of hospitality guests

M/504/1047Information systems management in hospitality Level 450h