City & Guilds
    Level 4
    QN: 600/5931/X
    Curriculum Active

    City & Guilds Level 4 Diploma in Leadership and Management

    Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1091 hours.

    Qualification Level
    Level 4
    Awarding Body
    City & Guilds
    Syllabus Units
    104 Units
    Guided Hours
    1091 hrs
    Instant access to interactive lessons, quizzes, and spaced revision.

    Course Syllabus & Study Modules

    Complete breakdown of verified curriculum topics and learning objectives.

    1

    Analysing and Interpreting Statistics to Inform Management Decisions

    Verified
    Key Learning Objectives:
    • Understand how to analyse data using a statistical tool
    • Be able to interpret results generated from a statistical analysis to inform a management decision
    2

    Applying lean production and improvement methodologies to operational problems in service delivery

    Verified
    Key Learning Objectives:
    • Be able to undertake a service delivery improvement project using lean production and improvement methodologies
    • Be able to develop a report on the outcomes of the service improvement project
    3

    Assessing Your Own Leadership Capability and Performance

    Verified
    Key Learning Objectives:
    • Understand leadership styles within an organisation
    • Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals
    • Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals
    4

    Becoming an effective leader

    Verified
    Key Learning Objectives:
    • Understand own ability to fulfil key responsibilities of the leadership role
    • Be able to evaluate own ability to lead others
    5

    Budgetary planning and control

    Verified
    Key Learning Objectives:
    • Understand how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives
    • Understand how to measure and monitor performance against budgets and their objectives
    6

    Contributing to innovation and creativity in the workplace

    Verified
    Key Learning Objectives:
    • Understand what innovation is
    • Understand the different types of innovation and their application within an organisation
    • Understand the drivers of innovation
    • Understand the conditions that promote and hinder innovation in the workplace
    • Understand the use of creative thinking in innovation
    • Understand the innovation process
    • Understand how to implement and measure the impact of innovation
    7

    Data collection and analysis to justify management decision-making

    Verified
    Key Learning Objectives:
    • Understand how to gather
    • analyse, and present data
    • Be able to use data analysis to justify a management decision
    8

    Delegating authority in the workplace

    Verified
    Key Learning Objectives:
    • Understand the benefits of delegation
    • Be able to delegate effectively in the workplace
    • Be able to improve own ability to delegate and empower others
    9

    Developing a culture to support innovation and improvement

    Verified
    Key Learning Objectives:
    • Understand an organisation’s culture
    • Understand the importance of values in underpinning the culture for innovation and improvement
    • Understand the roles of different functions in supporting innovation and change
    • Know how to develop a culture that supports the growth and implementation of ideas
    • Understand the importance of risk management in creating a culture that supports creativity and innovation
    • Understand the important role of communication during the innovation process
    10

    Developing and Leading Teams to Achieve Organisational Goals and Objectives

    Verified
    Key Learning Objectives:
    • Understand the importance of leading teams to achieve organisational goals and objectives
    • Be able to develop and lead teams
    11

    Developing Critical Thinking

    Verified
    Key Learning Objectives:
    • Be able to critically assess own beliefs, attitudes and value systems
    • Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values
    12

    Developing Individual Mental Toughness

    Verified
    Key Learning Objectives:
    • Be able to assess own mental toughness
    • Understand how mental toughness can be developed
    • Be able to plan to improve own mental toughness
    13

    Developing people in the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of promoting personal development
    • Be able to plan for an individual’s development
    14

    Developing Your Leadership Styles

    Verified
    Key Learning Objectives:
    • Understand the outcomes of effective leadership
    • Be able to assess own leadership styles
    • Understand the implications of own leadership styles for self and for leadership within own organisation
    • Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
    • Understand how to develop own leadership style and effectiveness
    15

    Developing yourself and others

    Verified
    Key Learning Objectives:
    • Know how to identify development needs
    • Know how to develop self and others to achieve organisational objectives
    16

    Giving briefings and making presentations

    Verified
    Key Learning Objectives:
    • Be able to plan a briefing or presentation
    • Be able to conduct a briefing or presentation
    • Be able to evaluate a briefing or presentation
    17

    Improving and maintaining the organisation’s environmental performance

    Verified
    Key Learning Objectives:
    • Understand the strategic context of environmental sustainability
    • Understand how to identify and re
    • solve environmental problems and issues through an environmental audit
    18

    Interpreting financial statements to assess organisational performance using financial ratios

    Verified
    Key Learning Objectives:
    • Understand the purpose of financial statements and the financial expectations of organisational stakeholders
    • Understand how to use and interpret financial ratios to assess a range of performance areas relevant to organisational stakeholders
    19

    Knowledge and information management

    Verified
    Key Learning Objectives:
    • Understand the concept and importance of knowledge management in terms of an organisation’s knowledge assets and their management
    • Understand the key knowledge management processes required for innovation
    • Be able to develop a frame
    • work for establishing a knowledge management culture
    20

    Leading and motivating a team effectively

    Verified
    Key Learning Objectives:
    • Know how to communicate the organisations vision and strategy to the team
    • Know how to motivate and develop the team
    21

    Leading Innovation and Change

    Verified
    Key Learning Objectives:
    • Understand the need for innovation and change management within an organisation
    • Be able to propose innovative solutions to improve organisational performance
    • Be able to lead and manage change within an organisation
    22

    Making a Financial Case

    Verified
    Key Learning Objectives:
    • Understand financial concepts used to inform management decisions
    • Be able to make a financial case to inform a management decision
    23

    Making professional Presentations

    Verified
    Key Learning Objectives:
    • Be able to plan a professional presentation
    • Be able to deliver a professional presentation
    • Be able to evaluate own ability to make professional presentations
    24

    Management Communication

    Verified
    Key Learning Objectives:
    • Understand the importance of effective communication in management
    • Be able to develop effective communication skills as a reflective manager
    25

    Managing a healthy and safe environment

    Verified
    Key Learning Objectives:
    • Understand the importance of working in a healthy and safe environment
    • Be able to manage a healthy and safe environment
    26

    Managing and implementing change in the workplace

    Verified
    Key Learning Objectives:
    • Understand the reasons for change in an organisation
    • Be able to manage and implement change in the workplace
    27

    Managing Customer Relations

    Verified
    Key Learning Objectives:
    • Be able to use environmental scanning to find and retain customers
    • Understand how the customer supply chain operates to meet customer requirements
    28

    Managing equality and diversity in own area

    Verified
    Key Learning Objectives:
    • Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
    • Be able to influence the management of equality and diversity in own area of responsibility
    29

    Managing for Efficiency and Effectiveness

    Verified
    Key Learning Objectives:
    • Be able to assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
    • Be able to evaluate own ability to manage efficiently and effectively
    30

    Managing Improvement

    Verified
    Key Learning Objectives:
    • Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
    • Be able to plan and implement projects to meet, and if possible exceed, customer requirements
    31

    Managing Individual Development

    Verified
    Key Learning Objectives:
    • Be able to evaluate individual performance in an organisation
    • Be able to implement a personal development plan, for an individual in an organisation
    32

    Managing Information

    Verified
    Key Learning Objectives:
    • Understand the management of information within the organisation
    • Be able to gather and analyse information to make decisions or solve problems in your area of responsibility
    • Be able to disseminate information on a management decision, through the right organisational channels
    33

    Managing Marketing Activities

    Verified
    Key Learning Objectives:
    • Understand the concepts involved in managing marketing
    • Be able to review the effectiveness of marketing in an organisation
    34

    Managing Meetings

    Verified
    Key Learning Objectives:
    • Understand different types of meetings and their suitability for different purposes
    • Understand how to prepare effectively for a meeting
    • Be able to develop own performance in managing meetings
    • Be able to follow up and effectively manage actions from meetings
    35

    Managing Mental Health in the Workplace

    Verified
    Key Learning Objectives:
    • Be able to identify the strengths and weaknesses of mental health initiatives in the workplace
    • Be able to carry out the legal requirements to ensure staff’s positive mental health
    • Be able to hold and record conversations with staff about their mental health
    36

    Managing Own Continuing Professional Development

    Verified
    Key Learning Objectives:
    • Be able to review personal and work-related development experiences, aims, objectives and priorities
    • Be able to undertake and evaluate planned development activities
    • Be able to review and reflect on learning and its effect on workplace performance
    37

    Managing personal development

    Verified
    Key Learning Objectives:
    • Understand how to identify and prioritise work-related development requirements
    • Be able to implement and evaluate planned development activities and apply learning in the workplace
    • Understand the impact of development on workplace performance
    38

    Managing Projects in the Organisation

    Verified
    Key Learning Objectives:
    • Be able to manage a project in an organisation
    • Be able to evaluate own ability to manage a project
    39

    Managing Recruitment

    Verified
    Key Learning Objectives:
    • Understand human resource planning in an organisation
    • Be able to plan and implement recruitment in line with legal and organisational requirements
    40

    Managing remote workers

    Verified
    Key Learning Objectives:
    • Understand the different forms of remote working that can best apply for business/enterprise requirements
    • Be able to apply the legislative and regulatory requirements for remote working
    • Understand the benefits and disadvantages from managing remote workers
    41

    Managing Resources

    Verified
    Key Learning Objectives:
    • Understand how to manage physical resources for which you are accountable
    • Be able to plan and implement improvements for managing physical resources for which you are accountable
    42

    Managing risk in the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of managing risks in the workplace
    • Be able to identify and manage risks in own area of responsibility
    43

    Managing Stress and Conflict in the Organisation

    Verified
    Key Learning Objectives:
    • Understand the effectiveness of own organisation in dealing with workplace stress and conflict
    • Be able to improve the management of workplace stress and conflict in own area of responsibility
    44

    Managing the analysis of secondary data

    Verified
    Key Learning Objectives:
    • Be able to gather and evaluate complex data from diverse secondary sources
    • Be able to review the findings from own analysis of data
    • Be able to review research activity and identify areas for future self development
    45

    Managing work analysis

    Verified
    Key Learning Objectives:
    • Understand the strategic context and purpose of work analysis
    • Be able to conduct a work analysis to improve organisational performance
    • Be able to make decisions based on work analysis outcomes
    46

    Managing workplace projects

    Verified
    Key Learning Objectives:
    • Know how to manage a simple workplace project
    • Understand the financial and non-financial implications of a workplace project
    47

    Motivating people in the workplace

    Verified
    Key Learning Objectives:
    • Understand the factors that may affect performance and motivation in the work place
    • Be able to improve levels of motivation and increase performance in the workplace
    48

    Partnership Working

    Verified
    Key Learning Objectives:
    • Understand the principles of partnership working
    • Understand how to meet the needs and expectations of partners
    • Understand how to reach a partnership working agreement
    49

    Planning and allocating work

    Verified
    Key Learning Objectives:
    • Know how to plan work in the workplace
    • Know how to allocate work to team members
    • Understand how to improve the performance of a team in delivering to plan
    50

    Planning and leading a complex team activity

    Verified
    Key Learning Objectives:
    • Be able to plan a complex team activity
    • Be able to communicate information on the activity to your team
    • Be able to review own ability to lead a team through a complex activity
    51

    Planning change in the workplace

    Verified
    Key Learning Objectives:
    • Understand the forces for change in an organisation
    • Know how to identify and plan change in an organisation
    52

    Preparing to apply lean production and improvement methodologies to operational problems in service delivery

    Verified
    Key Learning Objectives:
    • Understand how to use lean production and improvement methods to measure and analyse service problems
    • Understand how to develop a service improvement project using lean production andimprovement methodologies
    53

    Solving problems and making decisions

    Verified
    Key Learning Objectives:
    • Know how to describe a problem, its nature, scope and impact
    • Know how to gather and interpret information to solve a problem
    • Know how to evaluate options to make a decision
    • Know how to plan
    • monitor and review the implementation and communication of decisions
    54

    Solving problems by making effective decisions in the workplace

    Verified
    Key Learning Objectives:
    • Be able to analyse a complex problem in the context of the workplace
    • Be able to apply decision making techniques when assessing possible solutions
    • Be able to plan how you will implement the solution
    55

    Understand how to establish an effective team

    Verified
    Key Learning Objectives:
    • Understand how to develop and maintain effective working relationships
    • Understand how to build a team
    56

    Understand how to lead effective meetings

    Verified
    Key Learning Objectives:
    • Understand how to prepare and plan a meeting
    • Understand how to manage a meeting
    57

    Understand how to manage contracts and contractors in the workplace

    Verified
    Key Learning Objectives:
    • Understand how contracts are managed in the workplace
    • Understand how contractors can be managed in the workplace
    58

    Understand the organisation and its context

    Verified
    Key Learning Objectives:
    • Understand the organisation as an entity
    • Understand the context within which the organisation operates
    59

    Understanding and developing relationships in the workplace

    Verified
    Key Learning Objectives:
    • Understand the needs and/or expectations of others
    • Know how to meet the needs and/or expectations of others
    • Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
    60

    Understanding conflict management in the workplace

    Verified
    Key Learning Objectives:
    • Understand conflict management in the workplace
    61

    Understanding costs and budgets in an organisation

    Verified
    Key Learning Objectives:
    • Understand budgets within an organisation
    • Understand costs within an organisation
    62

    Understanding customer service standards and requirements

    Verified
    Key Learning Objectives:
    • Understand the legal and organisational requirement for managing customer service
    • Understand customer service standards
    • Know how to monitor customer service performance
    63

    Understanding discipline in the workplace

    Verified
    Key Learning Objectives:
    • Understand the legal aspects and organisational policy relating to discipline in the workplace
    • Understand how to monitor discipline in the workplace
    64

    Understanding financial management

    Verified
    Key Learning Objectives:
    • Understand finance within the context of an organisation
    • Understand the value of recording financial management information
    • Understand budgets for the management of own area of operation
    65

    Understanding Good Practice in Coaching within an Organisational Context

    Verified
    Key Learning Objectives:
    • Understand effective coaching within an organisational context
    • Understand the importance of effective and ethical contracting in coaching
    • Understand the process of effective coaching within their own workplace
    • Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts
    66

    Understanding Good Practice in Mentoring within an Organisational Context

    Verified
    Key Learning Objectives:
    • Understand effective mentoring within an organisational context
    • Understand the importance of effective and ethical contracting in mentoring
    • Understand the process of effective mentoring within their own workplace
    • Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts
    67

    Understanding good practice in workplace coaching

    Verified
    Key Learning Objectives:
    • Understand the context for effective workplace coaching
    • Understand the process and content of effective workplace coaching
    68

    Understanding good practice in workplace mentoring

    Verified
    Key Learning Objectives:
    • Understand the context for effective workplace mentoring
    • Understand the process for effective workplace mentoring
    69

    Understanding Governance of Organisations

    Verified
    Key Learning Objectives:
    • Understand the role and responsibilities of governance within an organisation
    • Understand the legal and financial undertakings of a governing body
    • Understand how to influence the effectiveness of the governing body
    70

    Understanding health and safety in the workplace

    Verified
    Key Learning Objectives:
    • Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
    • Understand own responsibilities for health and safety in the workplace
    71

    Understanding how to manage remote workers

    Verified
    Key Learning Objectives:
    • Understand the nature of remote working
    • Know how to lead a remote working team
    • Know how to provide support for remote workers
    72

    Understanding how to manage the efficient use of materials and equipment

    Verified
    Key Learning Objectives:
    • Understand how material stocks are acquired, controlled and recorded in an organisation
    • Understand the need for effective and efficient use of equipment
    • Know how to minimise waste in an organisation
    73

    Understanding how to motivate to improve performance

    Verified
    Key Learning Objectives:
    • Understand the factors that influence motivation levels in the workplace
    • Understand how a theory of motivation can be used to improve performance levels
    74

    Understanding incident management and disaster recovery in the workplace

    Verified
    Key Learning Objectives:
    • Understand business risk management and potential threats to the organisation
    • Understand how to reduce the impact of business interruption on people and the organisation
    • Understand how to recover after a major incident has occurred in the workplace
    75

    Understanding innovation and change in an organisation

    Verified
    Key Learning Objectives:
    • Understand innovation and change in an organisation
    • Understand how to plan
    • monitor and review the implementation and communication of innovation and change in an organisation
    • Understand the effects of innovation and change on people and teams in an organisation
    76

    Understanding leadership

    Verified
    Key Learning Objectives:
    • Understand leadership styles
    • Understand leadership qualities and review own leadership qualities and potential
    77

    Understanding marketing for managers

    Verified
    Key Learning Objectives:
    • Understand basic marketing concepts
    • Understand the marketing context
    78

    Understanding negotiation and networking in the workplace

    Verified
    Key Learning Objectives:
    • Know how to influence and negotiate with others to achieve objectives
    • Understand the value of networking
    79

    Understanding organisational culture and ethics

    Verified
    Key Learning Objectives:
    • Understand organisational ethics and culture, in relation to own organisation
    • Understand how an organisation’s ethics and culture influence leadership style and organisation structure
    • Understand how to leverage ethics and culture to improve organisation performance
    80

    Understanding organising and delegating in the workplace

    Verified
    Key Learning Objectives:
    • Understand how to organise people to achieve objectives
    • Understand how to delegate to achieve workplace objectives
    81

    Understanding performance management

    Verified
    Key Learning Objectives:
    • Understand the value of assessing performance to meet organisational and individual needs
    • Know how to manage performance of individuals in the team
    • Understand the value of feedback in the workplace
    • Know how to manage underperformance in the workplace
    82

    Understanding procurement and supplier management in the workplace

    Verified
    Key Learning Objectives:
    • Understand procurement in own organisation
    • Understand how specialists and suppliers are identified and managed in own organisation
    83

    Understanding quality management in the workplace

    Verified
    Key Learning Objectives:
    • Understand the importance of quality management within the workplace
    • Understand how quality is delivered within the workplace
    84

    Understanding recruitment and selection of new staff in the workplace

    Verified
    Key Learning Objectives:
    • Know how to plan to recruit and select new staff in the workplace
    • Know how to select the right person
    85

    Understanding security measures in the workplace

    Verified
    Key Learning Objectives:
    • Understand security measures in the workplace and associated legislation
    • Understand whether the prescribed security measures are effective in the organisation
    • Know how to identify improvements to existing security measures
    86

    Understanding stress management in the workplace

    Verified
    Key Learning Objectives:
    • Know how to manage stress in the workplace
    • Understand how to support individuals in the team and minimise stress in others
    87

    Understanding support services operations in an organisation

    Verified
    Key Learning Objectives:
    • Understand the range of support services required by the organisation and the legislation that impacts on these services
    • Understand what support services are and how they are currently being provided and delivered
    • Understand the options of delivering support services
    88

    Understanding sustainability and environmental issues in an organisation

    Verified
    Key Learning Objectives:
    • Understand sustainability and corporate social responsibility
    • Understand environmental issues affecting the organisation and how these issues can be managed
    • Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
    89

    Understanding the communication process in the workplace

    Verified
    Key Learning Objectives:
    • Understand the nature and importance of the communication process in the workplace
    • Understand the methods of communication
    • Be able to assess own effectiveness in communication
    90

    Understanding the economics of the marketplace

    Verified
    Key Learning Objectives:
    • Understand economic principles to explain how prices are determined in an organisation’s market
    • Understand economic principles to explain the impact of competition on an organisation’s market
    91

    Understanding the importance of marketing for an organisation

    Verified
    Key Learning Objectives:
    • Understand the market within which an organisation operates
    • Understand the effectiveness of marketing within own organisation
    92

    Understanding the induction of new staff in the workplace

    Verified
    Key Learning Objectives:
    • Understand the induction process
    • Understand the effectiveness of an induction process
    93

    Understanding the Macro Economic Environment

    Verified
    Key Learning Objectives:
    • Understand the impact of the domestic economic environment on the organisation
    • Understand the impact of the international economic environment on the organisation
    94

    Understanding the Management of Facilities

    Verified
    Key Learning Objectives:
    • Understand facilities management roles and responsibilities and how they contribute to organisational goals
    • Understand how to develop a facilities management plan in an organisation
    95

    Understanding the management role to improve management performance

    Verified
    Key Learning Objectives:
    • Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
    • Understand how communication and interpersonal skills affect managerial performance in the workplace
    • Be able to assess personal development opportunities to improve own managerial performance
    96

    Understanding the organisational culture and context

    Verified
    Key Learning Objectives:
    • Understand the culture and context of the organisation
    • Understand own ability to function within organisational culture and ethical norms
    97

    Understanding the Organisational Environment

    Verified
    Key Learning Objectives:
    • Be able to analyse how an organisation is affected by the macro-environment
    • Understand the impact of economic and political factors on the organisation
    • Understand the legal environment within which the organisation operates
    98

    Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context

    Verified
    Key Learning Objectives:
    • Understand the purpose of coaching and mentoring within an organisational context
    • Understand the knowledge, skills and behaviours required to be an effective coach or mentor
    • Understand the importance of effective contracting and management of the coaching or mentoring process
    99

    Understanding the skills, principles and practice of effective management coaching and mentoring

    Verified
    Key Learning Objectives:
    • Understand the purpose of coaching and mentoring within an organisational context
    • Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
    • Understand the role of contracting and the process to effectively coach or mentor
    • Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
    100

    Understanding training and coaching in the workplace

    Verified
    Key Learning Objectives:
    • Understand how to provide training appropriate to the workplace
    • Understand how to coach an individual in an organisation
    101

    Understanding work in contemporary society

    Verified
    Key Learning Objectives:
    • Understand the nature and purpose of own organisation
    • Understand the potential impact of the external environment on the organisation
    102

    Understanding workplace information systems

    Verified
    Key Learning Objectives:
    • Understand the need to maintain information systems
    • Understand the use and application of IT applications for information systems in an organisation
    103

    Using quantitative methods to solve management problems

    Verified
    Key Learning Objectives:
    • Be able to collect data relevant to a management problem
    • Be able to analyse data using quantitative methods to make recommendations
    104

    Writing for business

    Verified
    Key Learning Objectives:
    • Know how to write for business

    Regulatory & Verification Details

    Qualification Number (QN)
    600/5931/X
    Regulated Status
    Available to learners
    Awarding Body
    City & Guilds
    Qualification Type
    Vocationally-Related Qualification
    Operational Start
    Sept 2012

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