City & Guilds
Level 4
QN: 601/4235/2
Curriculum Active
City & Guilds Level 4 Diploma in Principles of Leadership and Management
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1025 hours.
Qualification Level
Level 4
Awarding Body
City & Guilds
Syllabus Units
98 Units
Guided Hours
1025 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analysing and Interpreting Statistics to Inform Management Decisions
Verified
Key Learning Objectives:
- Understand how to analyse data using a statistical tool
- Be able to interpret results generated from a statistical analysis to inform a management decision
2
Assessing Your Own Leadership Capability and Performance
Verified
Key Learning Objectives:
- Understand leadership styles within an organisation
- Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals
- Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals
3
Becoming an effective leader
Verified
Key Learning Objectives:
- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
4
Budgetary planning and control
Verified
Key Learning Objectives:
- Understand how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives
- Understand how to measure and monitor performance against budgets and their objectives
5
Contributing to innovation and creativity in the workplace
Verified
Key Learning Objectives:
- Understand what innovation is
- Understand the different types of innovation and their application within an organisation
- Understand the drivers of innovation
- Understand the conditions that promote and hinder innovation in the workplace
- Understand the use of creative thinking in innovation
- Understand the innovation process
- Understand how to implement and measure the impact of innovation
6
Data collection and analysis to justify management decision-making
Verified
Key Learning Objectives:
- Understand how to gather
- analyse, and present data
- Be able to use data analysis to justify a management decision
7
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation
- Be able to delegate effectively in the workplace
- Be able to improve own ability to delegate and empower others
8
Developing a culture to support innovation and improvement
Verified
Key Learning Objectives:
- Understand an organisation’s culture
- Understand the importance of values in underpinning the culture for innovation and improvement
- Understand the roles of different functions in supporting innovation and change
- Know how to develop a culture that supports the growth and implementation of ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication during the innovation process
9
Developing and Leading Teams to Achieve Organisational Goals and Objectives
Verified
Key Learning Objectives:
- Understand the importance of leading teams to achieve organisational goals and objectives
- Be able to develop and lead teams
10
Developing Critical Thinking
Verified
Key Learning Objectives:
- Be able to critically assess own beliefs, attitudes and value systems
- Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values
11
Developing Individual Mental Toughness
Verified
Key Learning Objectives:
- Be able to assess own mental toughness
- Understand how mental toughness can be developed
- Be able to plan to improve own mental toughness
12
Developing people in the workplace
Verified
Key Learning Objectives:
- Understand the importance of promoting personal development
- Be able to plan for an individual’s development
13
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Understand the outcomes of effective leadership
- Be able to assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
14
Developing yourself and others
Verified
Key Learning Objectives:
- Know how to identify development needs
- Know how to develop self and others to achieve organisational objectives
15
Giving briefings and making presentations
Verified
Key Learning Objectives:
- Be able to plan a briefing or presentation
- Be able to conduct a briefing or presentation
- Be able to evaluate a briefing or presentation
16
Improving and maintaining the organisation’s environmental performance
Verified
Key Learning Objectives:
- Understand the strategic context of environmental sustainability
- Understand how to identify and re
- solve environmental problems and issues through an environmental audit
17
Interpreting financial statements to assess organisational performance using financial ratios
Verified
Key Learning Objectives:
- Understand the purpose of financial statements and the financial expectations of organisational stakeholders
- Understand how to use and interpret financial ratios to assess a range of performance areas relevant to organisational stakeholders
18
Knowledge and information management
Verified
Key Learning Objectives:
- Understand the concept and importance of knowledge management in terms of an organisation’s knowledge assets and their management
- Understand the key knowledge management processes required for innovation
- Be able to develop a frame
- work for establishing a knowledge management culture
19
Leading and motivating a team effectively
Verified
Key Learning Objectives:
- Know how to communicate the organisations vision and strategy to the team
- Know how to motivate and develop the team
20
Leading Innovation and Change
Verified
Key Learning Objectives:
- Understand the need for innovation and change management within an organisation
- Be able to propose innovative solutions to improve organisational performance
- Be able to lead and manage change within an organisation
21
Making a Financial Case
Verified
Key Learning Objectives:
- Understand financial concepts used to inform management decisions
- Be able to make a financial case to inform a management decision
22
Making professional Presentations
Verified
Key Learning Objectives:
- Be able to plan a professional presentation
- Be able to deliver a professional presentation
- Be able to evaluate own ability to make professional presentations
23
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management
- Be able to develop effective communication skills as a reflective manager
24
Managing a healthy and safe environment
Verified
Key Learning Objectives:
- Understand the importance of working in a healthy and safe environment
- Be able to manage a healthy and safe environment
25
Managing and implementing change in the workplace
Verified
Key Learning Objectives:
- Understand the reasons for change in an organisation
- Be able to manage and implement change in the workplace
26
Managing Customer Relations
Verified
Key Learning Objectives:
- Be able to use environmental scanning to find and retain customers
- Understand how the customer supply chain operates to meet customer requirements
27
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Be able to influence the management of equality and diversity in own area of responsibility
28
Managing for Efficiency and Effectiveness
Verified
Key Learning Objectives:
- Be able to assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
- Be able to evaluate own ability to manage efficiently and effectively
29
Managing Improvement
Verified
Key Learning Objectives:
- Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
- Be able to plan and implement projects to meet, and if possible exceed, customer requirements
30
Managing Individual Development
Verified
Key Learning Objectives:
- Be able to evaluate individual performance in an organisation
- Be able to implement a personal development plan, for an individual in an organisation
31
Managing Information
Verified
Key Learning Objectives:
- Understand the management of information within the organisation
- Be able to gather and analyse information to make decisions or solve problems in your area of responsibility
- Be able to disseminate information on a management decision, through the right organisational channels
32
Managing Marketing Activities
Verified
Key Learning Objectives:
- Understand the concepts involved in managing marketing
- Be able to review the effectiveness of marketing in an organisation
33
Managing Meetings
Verified
Key Learning Objectives:
- Understand different types of meetings and their suitability for different purposes
- Understand how to prepare effectively for a meeting
- Be able to develop own performance in managing meetings
- Be able to follow up and effectively manage actions from meetings
34
Managing Own Continuing Professional Development
Verified
Key Learning Objectives:
- Be able to review personal and work-related development experiences, aims, objectives and priorities
- Be able to undertake and evaluate planned development activities
- Be able to review and reflect on learning and its effect on workplace performance
35
Managing personal development
Verified
Key Learning Objectives:
- Understand how to identify and prioritise work-related development requirements
- Be able to implement and evaluate planned development activities and apply learning in the workplace
- Understand the impact of development on workplace performance
36
Managing Projects in the Organisation
Verified
Key Learning Objectives:
- Be able to manage a project in an organisation
- Be able to evaluate own ability to manage a project
37
Managing Recruitment
Verified
Key Learning Objectives:
- Understand human resource planning in an organisation
- Be able to plan and implement recruitment in line with legal and organisational requirements
38
Managing remote workers
Verified
Key Learning Objectives:
- Understand the different forms of remote working that can best apply for business/enterprise requirements
- Be able to apply the legislative and regulatory requirements for remote working
- Understand the benefits and disadvantages from managing remote workers
39
Managing Resources
Verified
Key Learning Objectives:
- Understand how to manage physical resources for which you are accountable
- Be able to plan and implement improvements for managing physical resources for which you are accountable
40
Managing risk in the workplace
Verified
Key Learning Objectives:
- Understand the importance of managing risks in the workplace
- Be able to identify and manage risks in own area of responsibility
41
Managing Stress and Conflict in the Organisation
Verified
Key Learning Objectives:
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Be able to improve the management of workplace stress and conflict in own area of responsibility
42
Managing the analysis of secondary data
Verified
Key Learning Objectives:
- Be able to gather and evaluate complex data from diverse secondary sources
- Be able to review the findings from own analysis of data
- Be able to review research activity and identify areas for future self development
43
Managing work analysis
Verified
Key Learning Objectives:
- Understand the strategic context and purpose of work analysis
- Be able to conduct a work analysis to improve organisational performance
- Be able to make decisions based on work analysis outcomes
44
Managing workplace projects
Verified
Key Learning Objectives:
- Know how to manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
45
Motivating people in the workplace
Verified
Key Learning Objectives:
- Understand the factors that may affect performance and motivation in the work place
- Be able to improve levels of motivation and increase performance in the workplace
46
Partnership Working
Verified
Key Learning Objectives:
- Understand the principles of partnership working
- Understand how to meet the needs and expectations of partners
- Understand how to reach a partnership working agreement
47
Planning and allocating work
Verified
Key Learning Objectives:
- Know how to plan work in the workplace
- Know how to allocate work to team members
- Understand how to improve the performance of a team in delivering to plan
48
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity
- Be able to communicate information on the activity to your team
- Be able to review own ability to lead a team through a complex activity
49
Planning change in the workplace
Verified
Key Learning Objectives:
- Understand the forces for change in an organisation
- Know how to identify and plan change in an organisation
50
Solving problems and making decisions
Verified
Key Learning Objectives:
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to evaluate options to make a decision
- Know how to plan
- monitor and review the implementation and communication of decisions
51
Solving problems by making effective decisions in the workplace
Verified
Key Learning Objectives:
- Be able to analyse a complex problem in the context of the workplace
- Be able to apply decision making techniques when assessing possible solutions
- Be able to plan how you will implement the solution
52
Understand how to establish an effective team
Verified
Key Learning Objectives:
- Understand how to develop and maintain effective working relationships
- Understand how to build a team
53
Understand how to lead effective meetings
Verified
Key Learning Objectives:
- Understand how to prepare and plan a meeting
- Understand how to manage a meeting
54
Understand how to manage contracts and contractors in the workplace
Verified
Key Learning Objectives:
- Understand how contracts are managed in the workplace
- Understand how contractors can be managed in the workplace
55
Understand the organisation and its context
Verified
Key Learning Objectives:
- Understand the organisation as an entity
- Understand the context within which the organisation operates
56
Understanding and developing relationships in the workplace
Verified
Key Learning Objectives:
- Understand the needs and/or expectations of others
- Know how to meet the needs and/or expectations of others
- Know how to manage relationships where it is not possible to meet the needs and/or expectations of others
57
Understanding conflict management in the workplace
Verified
Key Learning Objectives:
- Understand conflict management in the workplace
58
Understanding costs and budgets in an organisation
Verified
Key Learning Objectives:
- Understand budgets within an organisation
- Understand costs within an organisation
59
Understanding customer service standards and requirements
Verified
Key Learning Objectives:
- Understand the legal and organisational requirement for managing customer service
- Understand customer service standards
- Know how to monitor customer service performance
60
Understanding discipline in the workplace
Verified
Key Learning Objectives:
- Understand the legal aspects and organisational policy relating to discipline in the workplace
- Understand how to monitor discipline in the workplace
61
Understanding financial management
Verified
Key Learning Objectives:
- Understand finance within the context of an organisation
- Understand the value of recording financial management information
- Understand budgets for the management of own area of operation
62
Understanding good practice in workplace coaching
Verified
Key Learning Objectives:
- Understand the context for effective workplace coaching
- Understand the process and content of effective workplace coaching
63
Understanding good practice in workplace mentoring
Verified
Key Learning Objectives:
- Understand the context for effective workplace mentoring
- Understand the process for effective workplace mentoring
64
Understanding Governance of Organisations
Verified
Key Learning Objectives:
- Understand the role and responsibilities of governance within an organisation
- Understand the legal and financial undertakings of a governing body
- Understand how to influence the effectiveness of the governing body
65
Understanding health and safety in the workplace
Verified
Key Learning Objectives:
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
66
Understanding how to manage remote workers
Verified
Key Learning Objectives:
- Understand the nature of remote working
- Know how to lead a remote working team
- Know how to provide support for remote workers
67
Understanding how to manage the efficient use of materials and equipment
Verified
Key Learning Objectives:
- Understand how material stocks are acquired, controlled and recorded in an organisation
- Understand the need for effective and efficient use of equipment
- Know how to minimise waste in an organisation
68
Understanding how to motivate to improve performance
Verified
Key Learning Objectives:
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
69
Understanding incident management and disaster recovery in the workplace
Verified
Key Learning Objectives:
- Understand business risk management and potential threats to the organisation
- Understand how to reduce the impact of business interruption on people and the organisation
- Understand how to recover after a major incident has occurred in the workplace
70
Understanding innovation and change in an organisation
Verified
Key Learning Objectives:
- Understand innovation and change in an organisation
- Understand how to plan
- monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
71
Understanding leadership
Verified
Key Learning Objectives:
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
72
Understanding marketing for managers
Verified
Key Learning Objectives:
- Understand basic marketing concepts
- Understand the marketing context
73
Understanding negotiation and networking in the workplace
Verified
Key Learning Objectives:
- Know how to influence and negotiate with others to achieve objectives
- Understand the value of networking
74
Understanding organisational culture and ethics
Verified
Key Learning Objectives:
- Understand organisational ethics and culture, in relation to own organisation
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Understand how to leverage ethics and culture to improve organisation performance
75
Understanding organising and delegating in the workplace
Verified
Key Learning Objectives:
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
76
Understanding performance management
Verified
Key Learning Objectives:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
77
Understanding procurement and supplier management in the workplace
Verified
Key Learning Objectives:
- Understand procurement in own organisation
- Understand how specialists and suppliers are identified and managed in own organisation
78
Understanding quality management in the workplace
Verified
Key Learning Objectives:
- Understand the importance of quality management within the workplace
- Understand how quality is delivered within the workplace
79
Understanding recruitment and selection of new staff in the workplace
Verified
Key Learning Objectives:
- Know how to plan to recruit and select new staff in the workplace
- Know how to select the right person
80
Understanding security measures in the workplace
Verified
Key Learning Objectives:
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Know how to identify improvements to existing security measures
81
Understanding stress management in the workplace
Verified
Key Learning Objectives:
- Know how to manage stress in the workplace
- Understand how to support individuals in the team and minimise stress in others
82
Understanding support services operations in an organisation
Verified
Key Learning Objectives:
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
83
Understanding sustainability and environmental issues in an organisation
Verified
Key Learning Objectives:
- Understand sustainability and corporate social responsibility
- Understand environmental issues affecting the organisation and how these issues can be managed
- Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
84
Understanding the communication process in the workplace
Verified
Key Learning Objectives:
- Understand the nature and importance of the communication process in the workplace
- Understand the methods of communication
- Be able to assess own effectiveness in communication
85
Understanding the economics of the marketplace
Verified
Key Learning Objectives:
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
86
Understanding the importance of marketing for an organisation
Verified
Key Learning Objectives:
- Understand the market within which an organisation operates
- Understand the effectiveness of marketing within own organisation
87
Understanding the induction of new staff in the workplace
Verified
Key Learning Objectives:
- Understand the induction process
- Understand the effectiveness of an induction process
88
Understanding the Macro Economic Environment
Verified
Key Learning Objectives:
- Understand the impact of the domestic economic environment on the organisation
- Understand the impact of the international economic environment on the organisation
89
Understanding the Management of Facilities
Verified
Key Learning Objectives:
- Understand facilities management roles and responsibilities and how they contribute to organisational goals
- Understand how to develop a facilities management plan in an organisation
90
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Be able to assess personal development opportunities to improve own managerial performance
91
Understanding the organisational culture and context
Verified
Key Learning Objectives:
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
92
Understanding the Organisational Environment
Verified
Key Learning Objectives:
- Be able to analyse how an organisation is affected by the macro-environment
- Understand the impact of economic and political factors on the organisation
- Understand the legal environment within which the organisation operates
93
Understanding the skills, principles and practice of effective management coaching and mentoring
Verified
Key Learning Objectives:
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
- Understand the role of contracting and the process to effectively coach or mentor
- Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
94
Understanding training and coaching in the workplace
Verified
Key Learning Objectives:
- Understand how to provide training appropriate to the workplace
- Understand how to coach an individual in an organisation
95
Understanding work in contemporary society
Verified
Key Learning Objectives:
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
96
Understanding workplace information systems
Verified
Key Learning Objectives:
- Understand the need to maintain information systems
- Understand the use and application of IT applications for information systems in an organisation
97
Using quantitative methods to solve management problems
Verified
Key Learning Objectives:
- Be able to collect data relevant to a management problem
- Be able to analyse data using quantitative methods to make recommendations
98
Writing for business
Verified
Key Learning Objectives:
- Know how to write for business
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4235/2
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2014