City & Guilds
Level 4
QN: 601/3247/4
Curriculum Active
City & Guilds Level 4 NVQ Diploma in Management
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 1118 hours.
Qualification Level
Level 4
Awarding Body
City & Guilds
Syllabus Units
48 Units
Guided Hours
1118 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analyse competitor activity
Verified
Key Learning Objectives:
- Be able to identify competitor activity
- Be able to determine the nature of the threat posed by competitor activity
2
Chair and lead meetings
Verified
Key Learning Objectives:
- Be able to prepare to lead meetings
- Be able to chair and lead meetings
- Be able to deal with post-meeting matters
3
Collaborate with other departments
Verified
Key Learning Objectives:
- Understand how to collaborate with other departments
- Be able to identify opportunities for collaboration with other departments
- Be able to collaborate with other departments
4
Conduct quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
5
Contribute to the design and development of an information system
Verified
Key Learning Objectives:
- Understand information system design requirements
- Be able to contribute to the specification of an information system
- Be able to recommend options for the development of an information system
6
Contribute to the development of a strategic plan
Verified
Key Learning Objectives:
- Understand the principles of strategic planning
- Be able to analyse the factors affecting the development of strategic plans
- Be able to make a contribution to a strategic plan
7
Contribute to the improvement of business performance
Verified
Key Learning Objectives:
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Be able to solve problems in business
- Be able to contribute to the improvement of activities
8
Design business processes
Verified
Key Learning Objectives:
- Understand techniques and tools that support the design of business processes
- Be able to develop business processes
- Be able to evaluate the effectiveness of business processes
9
Develop and implement an operational plan
Verified
Key Learning Objectives:
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
10
Develop and maintain professional networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
11
Develop and manage collaborative relationships with other organisations
Verified
Key Learning Objectives:
- Understand the principles of effective collaboration with other organisations
- Be able to identify external collaborative relationships to be developed
- Be able to collaborate with other organisations
12
Develop working relationships with stakeholders
Verified
Key Learning Objectives:
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
13
Developing sales proposals
Verified
Key Learning Objectives:
- Understand how to write sales proposals
- Be able to develop sales proposals
- Be able to evaluate the proposal
14
Discipline and grievance management
Verified
Key Learning Objectives:
- Understand the principles supporting the management of discipline and grievance cases
- Be able to manage a disciplinary case
- Be able to manage a grievance
15
Encourage innovation
Verified
Key Learning Objectives:
- Be able to identify opportunities for innovation
- Be able to generate and test ideas for innovation and improvement
- Be able to implement innovative ideas and improvements
16
Encourage learning and development
Verified
Key Learning Objectives:
- Understand the principles of learning and development
- Be able to support individuals' learning and development
- Be able to evaluate individuals’ learning and development
17
Implement and maintain business continuity plans and processes
Verified
Key Learning Objectives:
- Be able to plan for the implementation of business continuity plans and processes
- Be able to implement business continuity plans and processes
- Be able to maintain the fitness for purpose of on-going business continuity plans and processes
18
Initiate and implement operational change
Verified
Key Learning Objectives:
- Understand the implementation of operational change
- Be able to plan for operational change
- Be able to manage operational change
- Be able to evaluate the effectiveness of operational change
19
Manage a budget
Verified
Key Learning Objectives:
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
20
Manage a project
Verified
Key Learning Objectives:
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
21
Manage a tendering process
Verified
Key Learning Objectives:
- Be able to develop a tender specification
- Be able to manage a tendering exercise
- Be able to negotiate the award of contracts
22
Manage business risk
Verified
Key Learning Objectives:
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
23
Manage conflict within a team
Verified
Key Learning Objectives:
- Understand the principles of conflict management
- Be able to reduce the potential for conflict within a team
- Be able to deal with conflict within a team
24
Manage customer service operations
Verified
Key Learning Objectives:
- Understand the management of customer service operations
- Be able to plan customer service operations
- Be able to manage customer service operations
- Be able to prepare staff for the delivery of customer service
- Be able to measure customer service performance
25
Manage events
Verified
Key Learning Objectives:
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
26
Manage Health and Safety in own area of responsibility
Verified
Key Learning Objectives:
- Understand responsibilities and liabilities in relation to health and safety legislation
- Understand how to assess
- monitor and minimise health and safety risks in own area of responsibility
- Be able to review health and safety policy in own area of responsibility
- Be able to communicate health and safety policy in own area of responsibility
- Be able to monitor health and safety in own area of responsibility
27
Manage individuals' development in the workplace
Verified
Key Learning Objectives:
- Be able to carry out performance appraisals
- Be able to support the learning and development of individual team members
28
Manage individuals’ performance
Verified
Key Learning Objectives:
- Understand the management of underperformance in the workplace
- Be able to manage individuals' performance in the workplace
29
Manage information systems
Verified
Key Learning Objectives:
- Understand the management of information systems
- Be able to set up information system processes
- Be able to manage an information system
30
Manage knowledge in an organisation
Verified
Key Learning Objectives:
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organisation
- Be able to manage knowledge within an organisation
31
Manage personal and professional development
Verified
Key Learning Objectives:
- Be able to identify personal and professional development requirements
- Be able to fulfil a personal and professional development plan
- Be able to maintain the relevance of a personal and professional development plan
32
Manage physical resources
Verified
Key Learning Objectives:
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
33
Manage product and/or service development
Verified
Key Learning Objectives:
- Understand the development of new or improved products and/or services
- Be able to establish the need for new or improved products and/or services
- Be able to manage the development of new or improved products and/or services
34
Manage redundancy and redeployment
Verified
Key Learning Objectives:
- Understand the management of redundancy
- Understand the principles of redeployment
- Be able to manage a redundancy
- Be able to manage the redeployment of staff
35
Manage team performance
Verified
Key Learning Objectives:
- Understand the management of team performance
- Be able to allocate and assure the quality of work
- Be able to manage communications within a team
36
Manage the impact of work activities on the environment
Verified
Key Learning Objectives:
- Understand how to support environmentally-friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
37
Negotiate in a business environment
Verified
Key Learning Objectives:
- Understand the principles underpinning negotiation
- Be able to prepare for business negotiations
- Be able to carry out business negotiations
38
Optimise the use of technology
Verified
Key Learning Objectives:
- Understand the principles underpinning the optimisation of technology
- Be able to scope the use of technology
- Be able to optimise the use of technological solutions
- Be able to manage the use of technology
39
Prepare for and support quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
40
Prioritising information for sales planning
Verified
Key Learning Objectives:
- Understand sources and types of information that support sales
- Understand internal information that supports sales
- Be able to carry out a business audit of the internal and external sales environment
- Be able to use sales information to support the sales planning function
41
Procure products and/or services
Verified
Key Learning Objectives:
- Be able to identify procurement requirements
- Be able to select suppliers
- Be able to buy products and/or services
42
Promote equality, diversity and inclusion in the workplace
Verified
Key Learning Objectives:
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Be able to support equality, diversity and inclusion in the workplace
43
Provide leadership and management
Verified
Key Learning Objectives:
- Understand the principles supporting leadership and management
- Be able to engage and inspire stakeholders and colleagues
- Be able to deliver results
44
Recruitment, selection and induction practice
Verified
Key Learning Objectives:
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organisation
- Be able to select appropriate people for the role
- Be able to induct people into an organisation
45
Resolve customers’ complaints
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ complaints
- Be able to deal with customers’ complaints
46
Resolve customers’ problems
Verified
Key Learning Objectives:
- Understand the monitoring and resolution of customers’ problems
- Be able to deal with customers’ problems
47
Review the quality of customer service
Verified
Key Learning Objectives:
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
48
Support remote or virtual teams
Verified
Key Learning Objectives:
- Be able to assess the support needed by remote or virtual teams
- Be able to support remote or virtual teams
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3247/4
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014