City & Guilds
Level 5
QN: 600/5839/0
Curriculum Active
City & Guilds Level 5 Certificate in Service Improvement
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 20 hours.
Qualification Level
Level 5
Awarding Body
City & Guilds
Syllabus Units
2 Units
Guided Hours
20 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applying lean production and improvement methodologies to operational problems in service delivery
Verified
Key Learning Objectives:
- Be able to undertake a service delivery improvement project using lean production and improvement methodologies
- Be able to develop a report on the outcomes of the service improvement project
2
Preparing to apply lean production and improvement methodologies to operational problems in service delivery
Verified
Key Learning Objectives:
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production andimprovement methodologies
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5839/0
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012
- Operational End
- Dec 2026