City & Guilds
Level 5
QN: 603/1167/8
Curriculum Active
City & Guilds Level 5 Diploma for Leaders and Managers
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 221 hours.
Qualification Level
Level 5
Awarding Body
City & Guilds
Syllabus Units
17 Units
Guided Hours
221 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Relationships - Knowledge
Verified
Key Learning Objectives:
- Understand approaches to partner, customer and stakeholder relationship management
- Know how to use collaborative working techniques
- Know how to manage different levels of workplace conflict
2
Building Relationships - Skills
Verified
Key Learning Objectives:
- Be able to build trust with internal and external stakeholders
- Be able to use negotiation and influencing skills
- Be able to manage conflict in the workplace
- Be able to identify and share good practice
- Be able to work collaboratively with others
3
Communication - Knowledge
Verified
Key Learning Objectives:
- Understand interpersonal skills
- Understand different forms and techniques of communication and how to apply them appropriately
4
Communication - Skills
Verified
Key Learning Objectives:
- Be able to communicate effectively
- Be able to chair a meeting and present information
- Be able to actively listen
5
Finance - Knowledge
Verified
Key Learning Objectives:
- Understand the purpose of financial management within an organisation
- Know how to set a budget
- Know how to manage a budget
- Understand methods of financial forecasting
6
Finance - Skills
Verified
Key Learning Objectives:
- Be able to set a budget
- Be able to manage a budget
- Be able to evaluate budget management
7
Leading People - Knowledge
Verified
Key Learning Objectives:
- Understand different leadership styles
- Understand how to lead different teams
- Know how to improve performance in the workplace
- Understand the importance of organisational culture
- Understand equality, diversity and inclusion in the workplace
8
Leading People - Skills
Verified
Key Learning Objectives:
- Be able to communicate organisational vision and goals
- Be able to improve individuals performance in the workplace
- Be able to support the development of a High Performing Team
- Be able to support a team through change
9
Management of Self - Knowledge and Skills
Verified
Key Learning Objectives:
- Understand different approaches to planning own workload
- Understand time management techniques and tools
- Know how to plan own personal development
- Be able to use time management and prioritisation techniques
- Be able to create a personal development plan
10
Managing People - Skills
Verified
Key Learning Objectives:
- Be able to manage performance within a team
- Be able to recognise and manage talent
- Be able to effectively delegate work
11
Managing People – Knowledge
Verified
Key Learning Objectives:
- Know how to manage multiple and remote teams
- Know how to develop high performing teams
- Understand performance management techniques and talent management models
- Know how to delegate effectively
- Understand how to recruit people into an organisation
12
Operational Management - Knowledge
Verified
Key Learning Objectives:
- Understand operational management approaches and models
- Understand business development tools and approaches to continuous improvement
- Know how to initiate and manage change
- Understand the purpose of management reporting
- Understand effective technology use and data security in organisations
13
Operational Management - Skills
Verified
Key Learning Objectives:
- Be able to create and deliver operational plans
- Be able to support
- manage and communicate change
- Be able to demonstrate commercial awareness
- Be able to produce management reports based on the collation, analysis and interpretation of data
14
Problem Solving and Decision Making - Knowledge and Skills
Verified
Key Learning Objectives:
- Understand problem solving and decision making techniques
- Be able to critically analyse and evaluate data to solve problems and make decisions
15
Project Management - Knowledge
Verified
Key Learning Objectives:
- Understand the requirements of project governance
- Know how to set up a project
- Know how to manage a project
- Know how to evaluate the success of a project
16
Project Management - Skills
Verified
Key Learning Objectives:
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
17
Self-Awareness - Knowledge and Skills
Verified
Key Learning Objectives:
- Understand own impact on others
- Understand emotional intelligence
- Understand different learning and behaviour styles
- Be able to reflect on own working style
- Be able to reflect on own performance
- Be able to plan activities based on learning styles
Regulatory & Verification Details
- Qualification Number (QN)
- 603/1167/8
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- May 2017
- Operational End
- Jul 2027