City & Guilds
Level 5
QN: 600/5856/0
Curriculum Active
City & Guilds Level 5 Diploma in Leadership and Management
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 832 hours.
Qualification Level
Level 5
Awarding Body
City & Guilds
Syllabus Units
62 Units
Guided Hours
832 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analysing and Interpreting Statistics to Inform Management Decisions
Verified
Key Learning Objectives:
- Understand how to analyse data using a statistical tool
- Be able to interpret results generated from a statistical analysis to inform a management decision
2
Applying lean production and improvement methodologies to operational problems in service delivery
Verified
Key Learning Objectives:
- Be able to undertake a service delivery improvement project using lean production and improvement methodologies
- Be able to develop a report on the outcomes of the service improvement project
3
Assessing Your Own Leadership Capability and Performance
Verified
Key Learning Objectives:
- Understand leadership styles within an organisation
- Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals
- Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals
4
Becoming an effective leader
Verified
Key Learning Objectives:
- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
5
Budgetary planning and control
Verified
Key Learning Objectives:
- Understand how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives
- Understand how to measure and monitor performance against budgets and their objectives
6
Data collection and analysis to justify management decision-making
Verified
Key Learning Objectives:
- Understand how to gather
- analyse, and present data
- Be able to use data analysis to justify a management decision
7
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation
- Be able to delegate effectively in the workplace
- Be able to improve own ability to delegate and empower others
8
Developing a culture to support innovation and improvement
Verified
Key Learning Objectives:
- Understand an organisation’s culture
- Understand the importance of values in underpinning the culture for innovation and improvement
- Understand the roles of different functions in supporting innovation and change
- Know how to develop a culture that supports the growth and implementation of ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication during the innovation process
9
Developing and Leading Teams to Achieve Organisational Goals and Objectives
Verified
Key Learning Objectives:
- Understand the importance of leading teams to achieve organisational goals and objectives
- Be able to develop and lead teams
10
Developing Critical Thinking
Verified
Key Learning Objectives:
- Be able to critically assess own beliefs, attitudes and value systems
- Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values
11
Developing Individual Mental Toughness
Verified
Key Learning Objectives:
- Be able to assess own mental toughness
- Understand how mental toughness can be developed
- Be able to plan to improve own mental toughness
12
Developing people in the workplace
Verified
Key Learning Objectives:
- Understand the importance of promoting personal development
- Be able to plan for an individual’s development
13
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Understand the outcomes of effective leadership
- Be able to assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
14
Improving and maintaining the organisation’s environmental performance
Verified
Key Learning Objectives:
- Understand the strategic context of environmental sustainability
- Understand how to identify and re
- solve environmental problems and issues through an environmental audit
15
Improving Own Leadership Performance Through Action Learning
Verified
Key Learning Objectives:
- Be able to use action learning for leadership development
- Be able to plan and undertake activities to develop own leadership performance
16
Interpreting financial statements to assess organisational performance using financial ratios
Verified
Key Learning Objectives:
- Understand the purpose of financial statements and the financial expectations of organisational stakeholders
- Understand how to use and interpret financial ratios to assess a range of performance areas relevant to organisational stakeholders
17
Knowledge and information management
Verified
Key Learning Objectives:
- Understand the concept and importance of knowledge management in terms of an organisation’s knowledge assets and their management
- Understand the key knowledge management processes required for innovation
- Be able to develop a frame
- work for establishing a knowledge management culture
18
Leading Innovation and Change
Verified
Key Learning Objectives:
- Understand the need for innovation and change management within an organisation
- Be able to propose innovative solutions to improve organisational performance
- Be able to lead and manage change within an organisation
19
Making a Financial Case
Verified
Key Learning Objectives:
- Understand financial concepts used to inform management decisions
- Be able to make a financial case to inform a management decision
20
Making professional Presentations
Verified
Key Learning Objectives:
- Be able to plan a professional presentation
- Be able to deliver a professional presentation
- Be able to evaluate own ability to make professional presentations
21
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management
- Be able to develop effective communication skills as a reflective manager
22
Managing a healthy and safe environment
Verified
Key Learning Objectives:
- Understand the importance of working in a healthy and safe environment
- Be able to manage a healthy and safe environment
23
Managing and implementing change in the workplace
Verified
Key Learning Objectives:
- Understand the reasons for change in an organisation
- Be able to manage and implement change in the workplace
24
Managing Customer Relations
Verified
Key Learning Objectives:
- Be able to use environmental scanning to find and retain customers
- Understand how the customer supply chain operates to meet customer requirements
25
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Be able to influence the management of equality and diversity in own area of responsibility
26
Managing for Efficiency and Effectiveness
Verified
Key Learning Objectives:
- Be able to assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
- Be able to evaluate own ability to manage efficiently and effectively
27
Managing Improvement
Verified
Key Learning Objectives:
- Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
- Be able to plan and implement projects to meet, and if possible exceed, customer requirements
28
Managing Individual Development
Verified
Key Learning Objectives:
- Be able to evaluate individual performance in an organisation
- Be able to implement a personal development plan, for an individual in an organisation
29
Managing Information
Verified
Key Learning Objectives:
- Understand the management of information within the organisation
- Be able to gather and analyse information to make decisions or solve problems in your area of responsibility
- Be able to disseminate information on a management decision, through the right organisational channels
30
Managing Marketing Activities
Verified
Key Learning Objectives:
- Understand the concepts involved in managing marketing
- Be able to review the effectiveness of marketing in an organisation
31
Managing Meetings
Verified
Key Learning Objectives:
- Understand different types of meetings and their suitability for different purposes
- Understand how to prepare effectively for a meeting
- Be able to develop own performance in managing meetings
- Be able to follow up and effectively manage actions from meetings
32
Managing Mental Health in the Workplace
Verified
Key Learning Objectives:
- Be able to identify the strengths and weaknesses of mental health initiatives in the workplace
- Be able to carry out the legal requirements to ensure staff’s positive mental health
- Be able to hold and record conversations with staff about their mental health
33
Managing operations research
Verified
Key Learning Objectives:
- Be able to conduct operations research in an organisation
- Be able to interpret the outcomes of operations research
34
Managing Own Continuing Professional Development
Verified
Key Learning Objectives:
- Be able to review personal and work-related development experiences, aims, objectives and priorities
- Be able to undertake and evaluate planned development activities
- Be able to review and reflect on learning and its effect on workplace performance
35
Managing personal development
Verified
Key Learning Objectives:
- Understand how to identify and prioritise work-related development requirements
- Be able to implement and evaluate planned development activities and apply learning in the workplace
- Understand the impact of development on workplace performance
36
Managing Projects in the Organisation
Verified
Key Learning Objectives:
- Be able to manage a project in an organisation
- Be able to evaluate own ability to manage a project
37
Managing Recruitment
Verified
Key Learning Objectives:
- Understand human resource planning in an organisation
- Be able to plan and implement recruitment in line with legal and organisational requirements
38
Managing remote workers
Verified
Key Learning Objectives:
- Understand the different forms of remote working that can best apply for business/enterprise requirements
- Be able to apply the legislative and regulatory requirements for remote working
- Understand the benefits and disadvantages from managing remote workers
39
Managing Resources
Verified
Key Learning Objectives:
- Understand how to manage physical resources for which you are accountable
- Be able to plan and implement improvements for managing physical resources for which you are accountable
40
Managing risk in the workplace
Verified
Key Learning Objectives:
- Understand the importance of managing risks in the workplace
- Be able to identify and manage risks in own area of responsibility
41
Managing Stress and Conflict in the Organisation
Verified
Key Learning Objectives:
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Be able to improve the management of workplace stress and conflict in own area of responsibility
42
Managing the analysis of secondary data
Verified
Key Learning Objectives:
- Be able to gather and evaluate complex data from diverse secondary sources
- Be able to review the findings from own analysis of data
- Be able to review research activity and identify areas for future self development
43
Managing work analysis
Verified
Key Learning Objectives:
- Understand the strategic context and purpose of work analysis
- Be able to conduct a work analysis to improve organisational performance
- Be able to make decisions based on work analysis outcomes
44
Motivating people in the workplace
Verified
Key Learning Objectives:
- Understand the factors that may affect performance and motivation in the work place
- Be able to improve levels of motivation and increase performance in the workplace
45
Partnership Working
Verified
Key Learning Objectives:
- Understand the principles of partnership working
- Understand how to meet the needs and expectations of partners
- Understand how to reach a partnership working agreement
46
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity
- Be able to communicate information on the activity to your team
- Be able to review own ability to lead a team through a complex activity
47
Preparing to apply lean production and improvement methodologies to operational problems in service delivery
Verified
Key Learning Objectives:
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production andimprovement methodologies
48
Solving problems by making effective decisions in the workplace
Verified
Key Learning Objectives:
- Be able to analyse a complex problem in the context of the workplace
- Be able to apply decision making techniques when assessing possible solutions
- Be able to plan how you will implement the solution
49
Understanding financial management
Verified
Key Learning Objectives:
- Understand finance within the context of an organisation
- Understand the value of recording financial management information
- Understand budgets for the management of own area of operation
50
Understanding Governance of Organisations
Verified
Key Learning Objectives:
- Understand the role and responsibilities of governance within an organisation
- Understand the legal and financial undertakings of a governing body
- Understand how to influence the effectiveness of the governing body
51
Understanding organisational culture and ethics
Verified
Key Learning Objectives:
- Understand organisational ethics and culture, in relation to own organisation
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Understand how to leverage ethics and culture to improve organisation performance
52
Understanding the economics of the marketplace
Verified
Key Learning Objectives:
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
53
Understanding the importance of marketing for an organisation
Verified
Key Learning Objectives:
- Understand the market within which an organisation operates
- Understand the effectiveness of marketing within own organisation
54
Understanding the Macro Economic Environment
Verified
Key Learning Objectives:
- Understand the impact of the domestic economic environment on the organisation
- Understand the impact of the international economic environment on the organisation
55
Understanding the Management of Facilities
Verified
Key Learning Objectives:
- Understand facilities management roles and responsibilities and how they contribute to organisational goals
- Understand how to develop a facilities management plan in an organisation
56
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Be able to assess personal development opportunities to improve own managerial performance
57
Understanding the organisational culture and context
Verified
Key Learning Objectives:
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
58
Understanding the Organisational Environment
Verified
Key Learning Objectives:
- Be able to analyse how an organisation is affected by the macro-environment
- Understand the impact of economic and political factors on the organisation
- Understand the legal environment within which the organisation operates
59
Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context
Verified
Key Learning Objectives:
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the knowledge, skills and behaviours required to be an effective coach or mentor
- Understand the importance of effective contracting and management of the coaching or mentoring process
60
Understanding the skills, principles and practice of effective management coaching and mentoring
Verified
Key Learning Objectives:
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
- Understand the role of contracting and the process to effectively coach or mentor
- Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
61
Understanding work in contemporary society
Verified
Key Learning Objectives:
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
62
Using quantitative methods to solve management problems
Verified
Key Learning Objectives:
- Be able to collect data relevant to a management problem
- Be able to analyse data using quantitative methods to make recommendations
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5856/0
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012