City & Guilds
Level 5
QN: 600/5857/2
Curriculum Active
City & Guilds Level 5 Diploma in Principles of Leadership and Management
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Vocationally-Related Qualification. Total guided learning hours: 720 hours.
Qualification Level
Level 5
Awarding Body
City & Guilds
Syllabus Units
55 Units
Guided Hours
720 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Analysing and Interpreting Statistics to Inform Management Decisions
Verified
Key Learning Objectives:
- Understand how to analyse data using a statistical tool
- Be able to interpret results generated from a statistical analysis to inform a management decision
2
Applying lean production and improvement methodologies to operational problems in service delivery
Verified
Key Learning Objectives:
- Be able to undertake a service delivery improvement project using lean production and improvement methodologies
- Be able to develop a report on the outcomes of the service improvement project
3
Assessing Your Own Leadership Capability and Performance
Verified
Key Learning Objectives:
- Understand leadership styles within an organisation
- Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals
- Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals
4
Becoming an effective leader
Verified
Key Learning Objectives:
- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
5
Budgetary planning and control
Verified
Key Learning Objectives:
- Understand how budgetary planning and the effective and controlled implementation of budgets both support and deliver the organisation’s objectives
- Understand how to measure and monitor performance against budgets and their objectives
6
Data collection and analysis to justify management decision-making
Verified
Key Learning Objectives:
- Understand how to gather
- analyse, and present data
- Be able to use data analysis to justify a management decision
7
Delegating authority in the workplace
Verified
Key Learning Objectives:
- Understand the benefits of delegation
- Be able to delegate effectively in the workplace
- Be able to improve own ability to delegate and empower others
8
Developing a culture to support innovation and improvement
Verified
Key Learning Objectives:
- Understand an organisation’s culture
- Understand the importance of values in underpinning the culture for innovation and improvement
- Understand the roles of different functions in supporting innovation and change
- Know how to develop a culture that supports the growth and implementation of ideas
- Understand the importance of risk management in creating a culture that supports creativity and innovation
- Understand the important role of communication during the innovation process
9
Developing and Leading Teams to Achieve Organisational Goals and Objectives
Verified
Key Learning Objectives:
- Understand the importance of leading teams to achieve organisational goals and objectives
- Be able to develop and lead teams
10
Developing Critical Thinking
Verified
Key Learning Objectives:
- Be able to critically assess own beliefs, attitudes and value systems
- Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values
11
Developing people in the workplace
Verified
Key Learning Objectives:
- Understand the importance of promoting personal development
- Be able to plan for an individual’s development
12
Developing Your Leadership Styles
Verified
Key Learning Objectives:
- Understand the outcomes of effective leadership
- Be able to assess own leadership styles
- Understand the implications of own leadership styles for self and for leadership within own organisation
- Be able to assess own leadership behaviour, in terms of the factors which determine effective leadership
- Understand how to develop own leadership style and effectiveness
13
Improving and maintaining the organisation’s environmental performance
Verified
Key Learning Objectives:
- Understand the strategic context of environmental sustainability
- Understand how to identify and re
- solve environmental problems and issues through an environmental audit
14
Interpreting financial statements to assess organisational performance using financial ratios
Verified
Key Learning Objectives:
- Understand the purpose of financial statements and the financial expectations of organisational stakeholders
- Understand how to use and interpret financial ratios to assess a range of performance areas relevant to organisational stakeholders
15
Knowledge and information management
Verified
Key Learning Objectives:
- Understand the concept and importance of knowledge management in terms of an organisation’s knowledge assets and their management
- Understand the key knowledge management processes required for innovation
- Be able to develop a frame
- work for establishing a knowledge management culture
16
Leading Innovation and Change
Verified
Key Learning Objectives:
- Understand the need for innovation and change management within an organisation
- Be able to propose innovative solutions to improve organisational performance
- Be able to lead and manage change within an organisation
17
Making a Financial Case
Verified
Key Learning Objectives:
- Understand financial concepts used to inform management decisions
- Be able to make a financial case to inform a management decision
18
Making professional Presentations
Verified
Key Learning Objectives:
- Be able to plan a professional presentation
- Be able to deliver a professional presentation
- Be able to evaluate own ability to make professional presentations
19
Management Communication
Verified
Key Learning Objectives:
- Understand the importance of effective communication in management
- Be able to develop effective communication skills as a reflective manager
20
Managing a healthy and safe environment
Verified
Key Learning Objectives:
- Understand the importance of working in a healthy and safe environment
- Be able to manage a healthy and safe environment
21
Managing and implementing change in the workplace
Verified
Key Learning Objectives:
- Understand the reasons for change in an organisation
- Be able to manage and implement change in the workplace
22
Managing Customer Relations
Verified
Key Learning Objectives:
- Be able to use environmental scanning to find and retain customers
- Understand how the customer supply chain operates to meet customer requirements
23
Managing equality and diversity in own area
Verified
Key Learning Objectives:
- Understand equality and diversity law, legislation and internal policies in relation to own area of responsibility
- Be able to influence the management of equality and diversity in own area of responsibility
24
Managing for Efficiency and Effectiveness
Verified
Key Learning Objectives:
- Be able to assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
- Be able to evaluate own ability to manage efficiently and effectively
25
Managing Improvement
Verified
Key Learning Objectives:
- Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
- Be able to plan and implement projects to meet, and if possible exceed, customer requirements
26
Managing Individual Development
Verified
Key Learning Objectives:
- Be able to evaluate individual performance in an organisation
- Be able to implement a personal development plan, for an individual in an organisation
27
Managing Information
Verified
Key Learning Objectives:
- Understand the management of information within the organisation
- Be able to gather and analyse information to make decisions or solve problems in your area of responsibility
- Be able to disseminate information on a management decision, through the right organisational channels
28
Managing Marketing Activities
Verified
Key Learning Objectives:
- Understand the concepts involved in managing marketing
- Be able to review the effectiveness of marketing in an organisation
29
Managing Meetings
Verified
Key Learning Objectives:
- Understand different types of meetings and their suitability for different purposes
- Understand how to prepare effectively for a meeting
- Be able to develop own performance in managing meetings
- Be able to follow up and effectively manage actions from meetings
30
Managing operations research
Verified
Key Learning Objectives:
- Be able to conduct operations research in an organisation
- Be able to interpret the outcomes of operations research
31
Managing Own Continuing Professional Development
Verified
Key Learning Objectives:
- Be able to review personal and work-related development experiences, aims, objectives and priorities
- Be able to undertake and evaluate planned development activities
- Be able to review and reflect on learning and its effect on workplace performance
32
Managing Projects in the Organisation
Verified
Key Learning Objectives:
- Be able to manage a project in an organisation
- Be able to evaluate own ability to manage a project
33
Managing Recruitment
Verified
Key Learning Objectives:
- Understand human resource planning in an organisation
- Be able to plan and implement recruitment in line with legal and organisational requirements
34
Managing remote workers
Verified
Key Learning Objectives:
- Understand the different forms of remote working that can best apply for business/enterprise requirements
- Be able to apply the legislative and regulatory requirements for remote working
- Understand the benefits and disadvantages from managing remote workers
35
Managing Resources
Verified
Key Learning Objectives:
- Understand how to manage physical resources for which you are accountable
- Be able to plan and implement improvements for managing physical resources for which you are accountable
36
Managing risk in the workplace
Verified
Key Learning Objectives:
- Understand the importance of managing risks in the workplace
- Be able to identify and manage risks in own area of responsibility
37
Managing Stress and Conflict in the Organisation
Verified
Key Learning Objectives:
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Be able to improve the management of workplace stress and conflict in own area of responsibility
38
Managing the analysis of secondary data
Verified
Key Learning Objectives:
- Be able to gather and evaluate complex data from diverse secondary sources
- Be able to review the findings from own analysis of data
- Be able to review research activity and identify areas for future self development
39
Managing work analysis
Verified
Key Learning Objectives:
- Understand the strategic context and purpose of work analysis
- Be able to conduct a work analysis to improve organisational performance
- Be able to make decisions based on work analysis outcomes
40
Motivating people in the workplace
Verified
Key Learning Objectives:
- Understand the factors that may affect performance and motivation in the work place
- Be able to improve levels of motivation and increase performance in the workplace
41
Partnership Working
Verified
Key Learning Objectives:
- Understand the principles of partnership working
- Understand how to meet the needs and expectations of partners
- Understand how to reach a partnership working agreement
42
Planning and leading a complex team activity
Verified
Key Learning Objectives:
- Be able to plan a complex team activity
- Be able to communicate information on the activity to your team
- Be able to review own ability to lead a team through a complex activity
43
Preparing to apply lean production and improvement methodologies to operational problems in service delivery
Verified
Key Learning Objectives:
- Understand how to use lean production and improvement methods to measure and analyse service problems
- Understand how to develop a service improvement project using lean production andimprovement methodologies
44
Solving problems by making effective decisions in the workplace
Verified
Key Learning Objectives:
- Be able to analyse a complex problem in the context of the workplace
- Be able to apply decision making techniques when assessing possible solutions
- Be able to plan how you will implement the solution
45
Understanding Governance of Organisations
Verified
Key Learning Objectives:
- Understand the role and responsibilities of governance within an organisation
- Understand the legal and financial undertakings of a governing body
- Understand how to influence the effectiveness of the governing body
46
Understanding organisational culture and ethics
Verified
Key Learning Objectives:
- Understand organisational ethics and culture, in relation to own organisation
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Understand how to leverage ethics and culture to improve organisation performance
47
Understanding the economics of the marketplace
Verified
Key Learning Objectives:
- Understand economic principles to explain how prices are determined in an organisation’s market
- Understand economic principles to explain the impact of competition on an organisation’s market
48
Understanding the importance of marketing for an organisation
Verified
Key Learning Objectives:
- Understand the market within which an organisation operates
- Understand the effectiveness of marketing within own organisation
49
Understanding the Management of Facilities
Verified
Key Learning Objectives:
- Understand facilities management roles and responsibilities and how they contribute to organisational goals
- Understand how to develop a facilities management plan in an organisation
50
Understanding the management role to improve management performance
Verified
Key Learning Objectives:
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal skills affect managerial performance in the workplace
- Be able to assess personal development opportunities to improve own managerial performance
51
Understanding the organisational culture and context
Verified
Key Learning Objectives:
- Understand the culture and context of the organisation
- Understand own ability to function within organisational culture and ethical norms
52
Understanding the Organisational Environment
Verified
Key Learning Objectives:
- Be able to analyse how an organisation is affected by the macro-environment
- Understand the impact of economic and political factors on the organisation
- Understand the legal environment within which the organisation operates
53
Understanding the skills, principles and practice of effective management coaching and mentoring
Verified
Key Learning Objectives:
- Understand the purpose of coaching and mentoring within an organisational context
- Understand the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
- Understand the role of contracting and the process to effectively coach or mentor
- Understand the principles of effective coaching or mentoring in practice and how to evaluate benefits
54
Understanding work in contemporary society
Verified
Key Learning Objectives:
- Understand the nature and purpose of own organisation
- Understand the potential impact of the external environment on the organisation
55
Using quantitative methods to solve management problems
Verified
Key Learning Objectives:
- Be able to collect data relevant to a management problem
- Be able to analyse data using quantitative methods to make recommendations
Regulatory & Verification Details
- Qualification Number (QN)
- 600/5857/2
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2012