City & Guilds
Level 5
QN: 601/3254/1
Curriculum Active
City & Guilds Level 5 NVQ Diploma in Management and Leadership
Official qualification regulated by Ofqual, awarded by City & Guilds. Classified as a Occupational Qualification. Total guided learning hours: 974 hours.
Qualification Level
Level 5
Awarding Body
City & Guilds
Syllabus Units
37 Units
Guided Hours
974 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Conduct quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare to carry out quality audits
- Be able to conduct quality audits
2
Contribute to the design and development of an information system
Verified
Key Learning Objectives:
- Understand information system design requirements
- Be able to contribute to the specification of an information system
- Be able to recommend options for the development of an information system
3
Contribute to the development of a strategic plan
Verified
Key Learning Objectives:
- Understand the principles of strategic planning
- Be able to analyse the factors affecting the development of strategic plans
- Be able to make a contribution to a strategic plan
4
Design business processes
Verified
Key Learning Objectives:
- Understand techniques and tools that support the design of business processes
- Be able to develop business processes
- Be able to evaluate the effectiveness of business processes
5
Develop and implement an operational plan
Verified
Key Learning Objectives:
- Understand the principles of operational planning
- Be able to develop an operational plan
- Be able to implement an operational plan
- Be able to evaluate the effectiveness of an operational plan
6
Develop and maintain professional networks
Verified
Key Learning Objectives:
- Understand the principles of effective networking
- Be able to identify professional networks for development
- Be able to maintain professional networks
7
Develop and manage collaborative relationships with other organisations
Verified
Key Learning Objectives:
- Understand the principles of effective collaboration with other organisations
- Be able to identify external collaborative relationships to be developed
- Be able to collaborate with other organisations
8
Develop working relationships with stakeholders
Verified
Key Learning Objectives:
- Understand working relationships with stakeholders
- Be able to determine the scope for collaboration with stakeholders
- Be able to develop productive working relationships with stakeholders
- Be able to evaluate relationships with stakeholders
9
Developing sales proposals
Verified
Key Learning Objectives:
- Understand how to write sales proposals
- Be able to develop sales proposals
- Be able to evaluate the proposal
10
Discipline and grievance management
Verified
Key Learning Objectives:
- Understand the principles supporting the management of discipline and grievance cases
- Be able to manage a disciplinary case
- Be able to manage a grievance
11
Encourage learning and development
Verified
Key Learning Objectives:
- Understand the principles of learning and development
- Be able to support individuals' learning and development
- Be able to evaluate individuals’ learning and development
12
Establish business risk management processes
Verified
Key Learning Objectives:
- Understand business risk management models and techniques
- Be able to develop business risk management processes
- Be able to evaluate the effectiveness of business risk management processes
13
Lead the development of a continuous improvement strategy
Verified
Key Learning Objectives:
- Understand the principles underpinning the development of a continuous improvement strategy
- Be able to develop a continuous improvement strategy
- Be able to manage continuous improvement
14
Lead the development of a knowledge management strategy
Verified
Key Learning Objectives:
- Understand the principles underpinning knowledge management
- Be able to develop a knowledge management strategy
- Be able to manage knowledge
- Be able to promote knowledge management
15
Lead the development of a quality strategy
Verified
Key Learning Objectives:
- Understand the principles underpinning the development of a quality strategy
- Be able to develop a quality strategy
- Be able to manage quality
16
Manage a budget
Verified
Key Learning Objectives:
- Understand how to identify financial requirements
- Understand how to set budgets
- Be able to manage a budget
- Be able to evaluate the use of a budget
17
Manage a project
Verified
Key Learning Objectives:
- Understand the management of a project
- Be able to plan a project
- Be able to manage a project
- Be able to evaluate the effectiveness of a project
18
Manage a tendering process
Verified
Key Learning Objectives:
- Be able to develop a tender specification
- Be able to manage a tendering exercise
- Be able to negotiate the award of contracts
19
Manage business risk
Verified
Key Learning Objectives:
- Understand the management of business risk
- Be able to address business risk
- Be able to mitigate business risk
20
Manage customer service operations
Verified
Key Learning Objectives:
- Understand the management of customer service operations
- Be able to plan customer service operations
- Be able to manage customer service operations
- Be able to prepare staff for the delivery of customer service
- Be able to measure customer service performance
21
Manage events
Verified
Key Learning Objectives:
- Understand the management of an event
- Be able to manage the planning of an event
- Be able to manage an event
- Be able to follow up an event
22
Manage Health and Safety in own area of responsibility
Verified
Key Learning Objectives:
- Understand responsibilities and liabilities in relation to health and safety legislation
- Understand how to assess
- monitor and minimise health and safety risks in own area of responsibility
- Be able to review health and safety policy in own area of responsibility
- Be able to communicate health and safety policy in own area of responsibility
- Be able to monitor health and safety in own area of responsibility
23
Manage information systems
Verified
Key Learning Objectives:
- Understand the management of information systems
- Be able to set up information system processes
- Be able to manage an information system
24
Manage knowledge in an organisation
Verified
Key Learning Objectives:
- Understand the principles of knowledge management
- Be able to identify knowledge to be managed within an organisation
- Be able to manage knowledge within an organisation
25
Manage physical resources
Verified
Key Learning Objectives:
- Be able to identify the need for physical resources
- Be able to obtain physical resources
- Be able to manage the use of physical resources
26
Manage product and/or service development
Verified
Key Learning Objectives:
- Understand the development of new or improved products and/or services
- Be able to establish the need for new or improved products and/or services
- Be able to manage the development of new or improved products and/or services
27
Manage redundancy and redeployment
Verified
Key Learning Objectives:
- Understand the management of redundancy
- Understand the principles of redeployment
- Be able to manage a redundancy
- Be able to manage the redeployment of staff
28
Manage strategic change
Verified
Key Learning Objectives:
- Understand the management and evaluation of change
- Be able to plan for strategic change
- Be able to manage strategic change
- Be able to evaluate strategic change
29
Manage strategic marketing activities
Verified
Key Learning Objectives:
- Understand the strategic management of marketing activities
- Be able to evaluate a market
- Be able to develop a marketing communications strategy and plan
- Be able to manage strategic marketing activities
30
Manage the impact of work activities on the environment
Verified
Key Learning Objectives:
- Understand how to support environmentally-friendly working practices
- Be able to organise work so as to minimise the impact on the environment
- Be able to manage the environmental impact of the use of resources
31
Optimise the use of technology
Verified
Key Learning Objectives:
- Understand the principles underpinning the optimisation of technology
- Be able to scope the use of technology
- Be able to optimise the use of technological solutions
- Be able to manage the use of technology
32
Prepare for and support quality audits
Verified
Key Learning Objectives:
- Understand the principles underpinning the management of quality
- Be able to prepare for quality audits
- Be able to support quality audits
33
Prioritising information for sales planning
Verified
Key Learning Objectives:
- Understand sources and types of information that support sales
- Understand internal information that supports sales
- Be able to carry out a business audit of the internal and external sales environment
- Be able to use sales information to support the sales planning function
34
Promote equality of opportunity, diversity and inclusion
Verified
Key Learning Objectives:
- Understand the principles underpinning equality, diversity and inclusion in the workforce
- Be able to evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements
- Be able to promote equality, diversity and inclusion policies and practices
35
Provide leadership and management
Verified
Key Learning Objectives:
- Understand the principles supporting leadership and management
- Be able to engage and inspire stakeholders and colleagues
- Be able to deliver results
36
Recruitment, selection and induction practice
Verified
Key Learning Objectives:
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Be able to recruit people into an organisation
- Be able to select appropriate people for the role
- Be able to induct people into an organisation
37
Review the quality of customer service
Verified
Key Learning Objectives:
- Understand how to review the quality of customer service
- Be able to plan the measurement of customer service
- Be able to evaluate the quality of customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3254/1
- Regulated Status
- Available to learners
- Awarding Body
- City & Guilds
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014