CMI
Level 2
QN: 601/0499/5
Curriculum Active
CMI Level 2 Certificate in Team Leading
Official qualification regulated by Ofqual, awarded by CMI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 200 hours.
Qualification Level
Level 2
Awarding Body
CMI
Syllabus Units
10 Units
Guided Hours
200 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Being a team leader
Verified
Key Learning Objectives:
- Understand the organisational requirements for a team leader
- Understand a range of leadership styles applicable to different situations
- Understand how the team leader builds a shared sense of purpose with a team
2
Building work relationships
Verified
Key Learning Objectives:
- Understand how to communicate and maintain working relationships with the manager
- Understand how to communicate and maintain working relationships with the team
- Understand how to develop work relationships outside the team
3
Communicating with a team
Verified
Key Learning Objectives:
- Understand the role of communication in leading a team
- Understand how to organise team briefings
- Understand how to lead team briefings
4
Controlling resources
Verified
Key Learning Objectives:
- Be able to identify and source resources needed to achieve team objectives
- Be able to manage the resources effectively and efficiently to achieve team objectives
- Be able to identify and reduce resource wastage
5
Developing team needs
Verified
Key Learning Objectives:
- Understand how to plan and implement induction for a new team member
- Understand how to identify and plan the training needs of team members
- Be able to train a team member to carry out a task
6
Introduction to team leading
Verified
Key Learning Objectives:
- Understand the role of the team leader
- Be able to construct a personal development plan
- Understand and communicate instructions and plans
- Understand how to develop and maintain working relationships
- Understand how to construct and monitor a work plan
- Understand how to give feedback to the team
7
Monitoring team performance
Verified
Key Learning Objectives:
- Understand the team objective(s) and plan for achievement
- Be able to plan to achieve team objective(s)
- Be able to monitor and review the team's performance
- Understand how to evaluate work performance
8
Personal development as a team leader
Verified
Key Learning Objectives:
- Be able to identify work objectives and the skills and knowledge required to meet them
- Be able to agree
- implement and review the development plan to meet work objectives
- Understand team leader’s responsibility for welfare in the work area
- Understand the team leader’s responsibilities in relation to discrimination, harassment and diversity
9
Providing customer service
Verified
Key Learning Objectives:
- Be able to identify the team’s customers and the level of service required
- Be able to identify and re
- solve customer service issues
10
Understanding corporate social responsibility
Verified
Key Learning Objectives:
- Understand the meaning of Corporate Social Responsibility
- Understand the team leader’s and the team’s responsibilities for Corporate Social Responsibility
- Understand the influence of Corporate Social Responsibility inside and outside an organisation
Regulatory & Verification Details
- Qualification Number (QN)
- 601/0499/5
- Regulated Status
- Available to learners
- Awarding Body
- CMI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2013