CMI
Level 3
QN: 610/4595/0
Curriculum Active
CMI Level 3 Certificate in First Line Management and Leadership
Official qualification regulated by Ofqual, awarded by CMI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 966 hours.
Qualification Level
Level 3
Awarding Body
CMI
Syllabus Units
21 Units
Guided Hours
966 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Approaches to Managing and Leading People and Teams
Verified
Key Learning Objectives:
- Understand approaches to management and leadershipLO2 - Know how to effectively manage and lead peopleLO3 - Understand approaches to effectively manage and lead teams
2
Budgeting for First Line Managers
Verified
Key Learning Objectives:
- Understand budgets in an organisational context LO2 - Know how to monitor and control a budget in an organisational context
3
Contributing to the Management of a Project
Verified
Key Learning Objectives:
- Understand how projects are managed within an organisational contextLO2 - Understand how the First Line Manager contributes to the delivery of a project
4
Contributing to the Management of Change
Verified
Key Learning Objectives:
- Understand change in an organisational contextLO2 - Understand how to effectively manage people and teams through changeLO3 - Know how to contribute to the effective delivery and implementation of change
5
Delivering Organisational Activities
Verified
Key Learning Objectives:
- Understand how the delivery of operational activities contributes to organisational successLO2 - Know how to successfully plan to deliver operational activities
6
Developing and Sharing Good Practice
Verified
Key Learning Objectives:
- Know the benefits of good practice
- Be able to identify good practice
- Know how to develop good practice
- Understand how good practice can be implemented, maintained and improved
- Know how to share good practice with stakeholders
7
Managing Data and Information
Verified
Key Learning Objectives:
- Understand the reasons for collecting data and information
- Know the types and use of data and information used by organisations
- Know how to manage data and information
- Know how to interpret data and information and communicate findings
8
Managing Meetings
Verified
Key Learning Objectives:
- Understand the purposes and types of meetings
- Understand how to prepare for meetings
- Understand how to chair meetings
- Understand how to record and monitor meeting outcomes
9
Managing Problems and Decision Making
Verified
Key Learning Objectives:
- Understand the context of problem solving for First Line ManagersLO2 - Know how to manage a problem and make a decision in an organisational context
10
Managing Volunteers
Verified
Key Learning Objectives:
- Understand the reasons and benefits of volunteering
- Understand the legal and organisational requirements for managing volunteers
- Know how to recruit
- select and manage learning and development for volunteers
- Know how to manage volunteers in the workplace
- Know how to build and maintain relationships with volunteers
- Know how to motivate and retain volunteers
11
Monitoring Quality to Improve Outcomes
Verified
Key Learning Objectives:
- Understand the purpose of monitoring quality in the organisational context
- Understand the use of quality systems and tools and techniques for monitoring outcomes
- Know how to monitor quality and report on outcomes
12
Organisational Awareness for First Line Managers
Verified
Key Learning Objectives:
- LO 1 - Understand how and why organisations are structuredLO 2 - Understand the influence of culture, values, ethics and behaviours on organisationsLO 3 - Understand the role of First Line Managers in contributing to organisational success
13
Presenting for Success
Verified
Key Learning Objectives:
- Know the purpose of presentations and the methods used to meet the needs of a target audience
- Understand how to plan, deliver and review presentations
- Understand what is required to be a successful presenter
- Be able to plan and deliver a presentation to a target audience
- Be able to reflect on the outcomes of the delivery of the presentation
14
Principles of Equality, Diversity and Inclusive Working Practices
Verified
Key Learning Objectives:
- Know the legal and organisational frameworks for inclusivity, equality and diversity
- Understand equality, diversity and inclusive working practices in own area of responsibility
- Know how to support equality, diversity and inclusive working practices within own area of responsibility
- Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility
- Know how to challenge discrimination in own area of responsibility
15
Principles of Health and Safety in a Work Setting
Verified
Key Learning Objectives:
- Understand the purpose and benefits of health and safety in the workplace
- Understand legal requirements in relation to health and safety in the workplace
- Understand the risk assessment process
- Know how to respond effectively to a workplace health and safety emergency
16
Professional Development as a First Line Manager
Verified
Key Learning Objectives:
- Understand the benefits of developing self as a First Line ManagerLO2 - Be able to identify opportunities for continuous professional development
17
Responding to Conflict in the Workplace
Verified
Key Learning Objectives:
- Understand the nature of conflict in the workplace
- Understand the signs and causes of conflict in the workplace
- Know how to respond professionally to conflict in the workplace
18
Stakeholder Communication for First Line Managers
Verified
Key Learning Objectives:
- Know how to build sustainable collaborative relationships with stakeholdersLO2 - Know how to effectively communicate with stakeholdersLO3 - Be able to plan and develop communications for a stakeholder audience
19
Supporting People Throughout the Employee Life Cycle
Verified
Key Learning Objectives:
- Understand the employee life cycle within an organisationLO2 - Know how to contribute to the development of people during the employee life cycle
20
Supporting the Delivery of Customer Service
Verified
Key Learning Objectives:
- Understand the features and benefits of good customer service
- Understand factors that influence customer needs and expectations
- Understand the legal and organisational requirements that influence customer service delivery
- Know how to deliver a good customer experience
- Know how to identify and respond to customer service problems
21
Technology for First Line Managers
Verified
Key Learning Objectives:
- Understand the benefits and limitations of using technology in the workplaceLO2 - Be able to propose new and emerging technologies to improve organisational performance
Regulatory & Verification Details
- Qualification Number (QN)
- 610/4595/0
- Regulated Status
- Available to learners
- Awarding Body
- CMI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2024