CMI
Level 3
QN: 603/2023/0
Curriculum Active
CMI Level 3 Diploma in Principles of Management and Leadership
Official qualification regulated by Ofqual, awarded by CMI. Classified as a Vocationally-Related Qualification. Total guided learning hours: 447 hours.
Qualification Level
Level 3
Awarding Body
CMI
Syllabus Units
21 Units
Guided Hours
447 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building Stakeholder Relationships Using Effective Communication
Verified
Key Learning Objectives:
- Know the purpose of building stakeholder relationships
- Understand different channels and types of communication used to build relationships with stakeholders; K
- Know how to respond to barriers when communicating with stakeholders
- Know how to use stakeholder communication
2
Contributing to the Delivery of a Project
Verified
Key Learning Objectives:
- Understand the role and purpose of projects in an organisation
- Understand how projects are developed
- Know how to deliver a project
- Know how to monitor progress to ensure successful project delivery
3
Developing and Sharing Good Practice
Verified
Key Learning Objectives:
- Know the benefits of good practice
- Be able to identify good practice
- Know how to develop good practice
- Understand how good practice can be implemented, maintained and improved
- Know how to share good practice with stakeholders
4
Developing the Knowledge, Skills and Abilities of Individuals and Teams
Verified
Key Learning Objectives:
- Know the purpose of developing the knowledge, skills and abilities of individuals and teams
- Know different types of development opportunities available to support individuals and teams
- Be able to identify and select development opportunities for individuals and teams
- Know how to monitor the impact of learning and development activities on individuals and teams
5
Managing a Team to Achieve Results
Verified
Key Learning Objectives:
- Understand the role and purpose of teams
- Be able to recognise the characteristics of a high performing team
- Know how to lead
- communicate with and motivate a high performing team
- Know how to respond to challenges when managing a team proactively
- Know how to manage the performance of a team
6
Managing Budgets and Resources
Verified
Key Learning Objectives:
- Understand the importance of managing resources in own area of responsibility
- Understand the use of budgets in an organisation
- Understand how to manage costs within a budget
- Know how to monitor and control a budget in own area of responsibility
7
Managing Daily Activities to Achieve Results
Verified
Key Learning Objectives:
- Understand the purpose of daily work activities in the context of an organisation
- Understand how to prioritise and set objectives for daily work activities
- Know how to organise and allocate work
- Understand how to monitor outcomes and respond to problems
8
Managing Data and Information
Verified
Key Learning Objectives:
- Understand the reasons for collecting data and information
- Know the types and use of data and information used by organisations
- Know how to manage data and information
- Know how to interpret data and information and communicate findings
9
Managing Individuals to be Effective in their Role
Verified
Key Learning Objectives:
- Understand an individual’s work role and responsibilities
- Know how to set objectives with individuals
- Know how to support individuals to perform well
- Know how to assess outcomes against the objectives
- Know how to manage the underperformance of individuals
10
Managing Meetings
Verified
Key Learning Objectives:
- Understand the purposes and types of meetings
- Understand how to prepare for meetings
- Understand how to chair meetings
- Understand how to record and monitor meeting outcomes
11
Managing Own Personal and Professional Development
Verified
Key Learning Objectives:
- Understand the benefits of personal and professional development
- Understand how personal and professional development is informed
- Know how to identify opportunities for personal and professional development
- Know how to create and monitor a personal and professional development plan
12
Managing Volunteers
Verified
Key Learning Objectives:
- Understand the reasons and benefits of volunteering
- Understand the legal and organisational requirements for managing volunteers
- Know how to recruit
- select and manage learning and development for volunteers
- Know how to manage volunteers in the workplace
- Know how to build and maintain relationships with volunteers
- Know how to motivate and retain volunteers
13
Monitoring Quality to Improve Outcomes
Verified
Key Learning Objectives:
- Understand the purpose of monitoring quality in the organisational context
- Understand the use of quality systems and tools and techniques for monitoring outcomes
- Know how to monitor quality and report on outcomes
14
Presenting for Success
Verified
Key Learning Objectives:
- Know the purpose of presentations and the methods used to meet the needs of a target audience
- Understand how to plan, deliver and review presentations
- Understand what is required to be a successful presenter
- Be able to plan and deliver a presentation to a target audience
- Be able to reflect on the outcomes of the delivery of the presentation
15
Principles of Communication in the Workplace
Verified
Key Learning Objectives:
- Know the channels and types of communication used in the workplace
- Understand the communication cycle
- Be able to plan communication for a target audience
- Know how to measure the effectiveness of communication with a target audience
16
Principles of Equality, Diversity and Inclusive Working Practices
Verified
Key Learning Objectives:
- Know the legal and organisational frameworks for inclusivity, equality and diversity
- Understand equality, diversity and inclusive working practices in own area of responsibility
- Know how to support equality, diversity and inclusive working practices within own area of responsibility
- Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility
- Know how to challenge discrimination in own area of responsibility
17
Principles of Health and Safety in a Work Setting
Verified
Key Learning Objectives:
- Understand the purpose and benefits of health and safety in the workplace
- Understand legal requirements in relation to health and safety in the workplace
- Understand the risk assessment process
- Know how to respond effectively to a workplace health and safety emergency
18
Principles of Management and Leadership
Verified
Key Learning Objectives:
- Understand how organisations operate
- Understand the management role
- Understand the application of leadership styles and management approaches
- Know the knowledge, skills and behaviours to be an effective manager
19
Responding to Conflict in the Workplace
Verified
Key Learning Objectives:
- Understand the nature of conflict in the workplace
- Understand the signs and causes of conflict in the workplace
- Know how to respond professionally to conflict in the workplace
20
Supporting Teams and Individuals Through Change
Verified
Key Learning Objectives:
- Understand change within organisations
- Understand how to support individuals and teams through change
- Know how to implement and monitor change
21
Supporting the Delivery of Customer Service
Verified
Key Learning Objectives:
- Understand the features and benefits of good customer service
- Understand factors that influence customer needs and expectations
- Understand the legal and organisational requirements that influence customer service delivery
- Know how to deliver a good customer experience
- Know how to identify and respond to customer service problems
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2023/0
- Regulated Status
- Available to learners
- Awarding Body
- CMI
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Jul 2017
- Operational End
- Sept 2027