CTH
Level 3
QN: 603/6725/8
Curriculum Active
CTH (IoH) Level 3 Diploma in Hospitality Management
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 154 hours.
Qualification Level
Level 3
Awarding Body
CTH
Syllabus Units
7 Units
Guided Hours
154 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Budgeting, Forecasting & Cash Flow
Verified
Key Learning Objectives:
- Be able to describe key financial terms
- Understand the purpose of organisational objectives for profit making organisations.3.
- Understand how to prepare budgets and compare budgets with actual results.
- Understand the purpose of, and how to devise, simple budgeted statements for sales, cash and assets.5.
- Understand how to plan for resource requirements and additional finance.6.
- Understand the basic principles of budgetary control.
2
Business Management in Hospitality
Verified
Key Learning Objectives:
- Understand established theories of management
- Understand a range of organisational structures and their operating environment
- Understand core management activities
- Understand techniques and performance measures for successful operational planning and resource management.
3
Developing a Customer Focused Organisation
Verified
Key Learning Objectives:
- Understand how to manage customer service operations in hospitality.2.
- Understand the concept of customer care in the hospitality industry.3.
- Understand customer expectations in the hospitality industry.4.
- Understand how to measure
- monitor and control customer service.5.
- Understand how employees within a hospitality business can affect the customer experience.
4
Legislation & Regulations Affecting Hospitality Operations
Verified
Key Learning Objectives:
- Understand the legislation aimed at providing a safe environment for customers and employees.2.
- Understand the legislation aimed at protecting employees in hospitality organisations.3.
- Describe the formal processes involved in the recruitment, selection and employment of employees
- Outline the formal aspects of grievance, disciplinary and termination procedures
5
Managing Teams and Performance Management
Verified
Key Learning Objectives:
- Understand the characteristics of effective teams.2.
- Understand how effective team leadership can develop team commitment and cooperation.3.
- Understand the principles of operational and personal objectives and targets and their use in performance measurement and setting objectives.4.
- Understand how to conduct performance and development reviews.5.
- Understand the principles of coaching and counselling.
6
Merchandising & Supervising Sales
Verified
Key Learning Objectives:
- Understand established theories of management.2.
- Understand a range of organisational structures and their operating environment.3.
- Understand core management activities.4.
- Understand techniques and performance measures for successful operational planning and resource management
- Explain the importance of customer care in the selling environment.6.
- Understand what is required for the purposes of safe display and merchandising.
7
Personal Development and Research Skills
Verified
Key Learning Objectives:
- Understand how to identify career development needs and set objectives for their achievement.2.
- Understand how to investigate learning strategies to achieve planned objectives.3.
- Understand how to monitor
- review and reflect on progress towards the achievement of planned objectives.4.
- Understand the research skills required to source and access information relevant to the hospitality industry.5.
- Explain how to review and use information.6.
- Understand how to prepare and present information in a way that will facilitate decision making.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6725/8
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2020