CTH
Level 2
QN: 603/4816/1
Curriculum Active
CTH Level 2 Award in Front Office
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 65 hours.
Qualification Level
Level 2
Awarding Body
CTH
Syllabus Units
3 Units
Guided Hours
65 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Concierge & guest services
Verified
Key Learning Objectives:
- Understand the scope of the concierge and guest services departments within a hospitality business- Understand and demonstrate how to promote products and services to guests
2
Customer service skills
Verified
Key Learning Objectives:
- On completion of this unit a learner will:- Understand the importance of personal behaviours such as personal conduct, being adaptable and communicating with a diverse range of people in the hospitality industry.- Understand different customer types, needs and expectations within a hospitality organisation- Understand the benefits and consequences to the organisation of good and bad customer service- be able to deal with customer requests effectively- be able to deal with complaints from customers
3
Reception & reservations
Verified
Key Learning Objectives:
- Understand the scope of the front office operations department within a hospitality business- Understand and demonstrate how to take bookings for guests- Understand and demonstrate how to provide a guest arrival and guest departure service- Understand and demonstrate how to work in a hotel reception office
Regulatory & Verification Details
- Qualification Number (QN)
- 603/4816/1
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Occupational Qualification
- Operational Start
- Jun 2019