CTH Level 2 Award in Hospitality Practice

Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 100 hours.

Qualification Level

Level 2

Awarding Body

CTH

Syllabus Units

4 Units

Guided Hours

100 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

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Key Learning Objectives:

On completion of this unit a learner will:- Understand the importance of personal behaviours such as personal conduct, being adaptable and communicating with a diverse range of people in the hospitality industry.- Understand different customer types, needs and expectations within a hospitality organisation- Understand the benefits and consequences to the organisation of good and bad customer service- be able to deal with customer requests effectively- be able to deal with complaints from customers

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Key Learning Objectives:

On completion of this unit a learner will:- Understand the function of the housekeeping department - Understand and demonstrate how to clean and service hotel bedrooms- Understand and demonstrate how to clean and service toilets and bathrooms

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Key Learning Objectives:

Understand the scope of the front office operations department within a hospitality business- Understand and demonstrate how to take bookings for guests- Understand and demonstrate how to provide a guest arrival and guest departure service- Understand and demonstrate how to work in a hotel reception office

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Key Learning Objectives:

On completion of this unit a learner will be able to:- Explain the range of food operations, service styles, standards and legal or regulatory requirements within different types of hospitality operations.- Prepare a restaurant for service- Serve customers in line with service style- Clear dining and service areas after service