CTH
Level 2
QN: 603/4815/X
Curriculum Active
CTH Level 2 Award in Housekeeping
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 65 hours.
Qualification Level
Level 2
Awarding Body
CTH
Syllabus Units
3 Units
Guided Hours
65 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service skills
Verified
Key Learning Objectives:
- On completion of this unit a learner will:- Understand the importance of personal behaviours such as personal conduct, being adaptable and communicating with a diverse range of people in the hospitality industry.- Understand different customer types, needs and expectations within a hospitality organisation- Understand the benefits and consequences to the organisation of good and bad customer service- be able to deal with customer requests effectively- be able to deal with complaints from customers
2
Housekeeping 1
Verified
Key Learning Objectives:
- On completion of this unit a learner will:- Understand the function of the housekeeping department - Understand and demonstrate how to clean and service hotel bedrooms- Understand and demonstrate how to clean and service toilets and bathrooms
3
Housekeeping 2
Verified
Key Learning Objectives:
- Understand the scope of the housekeeping department - Understand the role of the housekeeping in managing hotel linen and uniforms- Understand and demonstrate how to check hotel bedrooms have been cleaned and serviced correctly- Understand and demonstrate how to check toilets and bathrooms have been cleaned and serviced correctly- Identify and demonstrate how to clean public areas
Regulatory & Verification Details
- Qualification Number (QN)
- 603/4815/X
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Occupational Qualification
- Operational Start
- Jul 2019