CTH Level 2 Award in Restaurant and Bar Service

Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 85 hours.

Qualification Level

Level 2

Awarding Body

CTH

Syllabus Units

3 Units

Guided Hours

85 hrs

Instant access to interactive lessons, quizzes, and spaced revision.

Course Syllabus & Study Modules

Complete breakdown of verified curriculum topics and learning objectives.

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Key Learning Objectives:

On completion of this unit a learner will:- Understand the importance of personal behaviours such as personal conduct, being adaptable and communicating with a diverse range of people in the hospitality industry.- Understand different customer types, needs and expectations within a hospitality organisation- Understand the benefits and consequences to the organisation of good and bad customer service- be able to deal with customer requests effectively- be able to deal with complaints from customers

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Key Learning Objectives:

On completion of this unit a learner will be able to:- Explain the range of food operations, service styles, standards and legal or regulatory requirements within different types of hospitality operations.- Prepare a restaurant for service- Serve customers in line with service style- Clear dining and service areas after service

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Key Learning Objectives:

By achieving this unit a learner will:- Understand the range of beverage service styles and standards within different types of hospitality operations.- Understand and demonstrate different preparation and service methods for a range of hot and cold, alcoholic and non-alcoholic beverages - Understand and demonstrate how to prepare a bar for service- Understand and demonstrate how to serve customers in line with service style- Understand how to clear bar and service areas after service