CTH
Level 2
QN: 603/4818/5
Curriculum Active
CTH Level 2 Certificate in Hospitality Practice
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 165 hours.
Qualification Level
Level 2
Awarding Body
CTH
Syllabus Units
7 Units
Guided Hours
165 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Concierge & guest services
Verified
Key Learning Objectives:
- Understand the scope of the concierge and guest services departments within a hospitality business- Understand and demonstrate how to promote products and services to guests
2
Customer service skills
Verified
Key Learning Objectives:
- On completion of this unit a learner will:- Understand the importance of personal behaviours such as personal conduct, being adaptable and communicating with a diverse range of people in the hospitality industry.- Understand different customer types, needs and expectations within a hospitality organisation- Understand the benefits and consequences to the organisation of good and bad customer service- be able to deal with customer requests effectively- be able to deal with complaints from customers
3
Housekeeping 1
Verified
Key Learning Objectives:
- On completion of this unit a learner will:- Understand the function of the housekeeping department - Understand and demonstrate how to clean and service hotel bedrooms- Understand and demonstrate how to clean and service toilets and bathrooms
4
Housekeeping 2
Verified
Key Learning Objectives:
- Understand the scope of the housekeeping department - Understand the role of the housekeeping in managing hotel linen and uniforms- Understand and demonstrate how to check hotel bedrooms have been cleaned and serviced correctly- Understand and demonstrate how to check toilets and bathrooms have been cleaned and serviced correctly- Identify and demonstrate how to clean public areas
5
Reception & reservations
Verified
Key Learning Objectives:
- Understand the scope of the front office operations department within a hospitality business- Understand and demonstrate how to take bookings for guests- Understand and demonstrate how to provide a guest arrival and guest departure service- Understand and demonstrate how to work in a hotel reception office
6
Restaurant & bar service 1
Verified
Key Learning Objectives:
- On completion of this unit a learner will be able to:- Explain the range of food operations, service styles, standards and legal or regulatory requirements within different types of hospitality operations.- Prepare a restaurant for service- Serve customers in line with service style- Clear dining and service areas after service
7
Restaurant and Bar Service 2
Verified
Key Learning Objectives:
- By achieving this unit a learner will:- Understand the range of beverage service styles and standards within different types of hospitality operations.- Understand and demonstrate different preparation and service methods for a range of hot and cold, alcoholic and non-alcoholic beverages - Understand and demonstrate how to prepare a bar for service- Understand and demonstrate how to serve customers in line with service style- Understand how to clear bar and service areas after service
Regulatory & Verification Details
- Qualification Number (QN)
- 603/4818/5
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Occupational Qualification
- Operational Start
- Jun 2019