CTH
Level 2
QN: 603/5622/4
Curriculum Active
CTH Level 2 Diploma in Cruise Hospitality Services
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Occupational Qualification. Total guided learning hours: 275 hours.
Qualification Level
Level 2
Awarding Body
CTH
Syllabus Units
7 Units
Guided Hours
275 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Alternate Communication in the Tourism and Hospitality Services (Spanish)
Verified
Key Learning Objectives:
- Be able to introduce oneself and other people in Spanish.
- Be able to describe and talk about family members in Spanish
- Know how to greet and attend customers in a restaurant environment using the Spanish language.
- Know how to name and describe the main characteristics of the tourism sector and the cruise ship industry in Spanish.
2
Basics of Cruise Ships
Verified
Key Learning Objectives:
- Understand the cruise industry and maritime operations
- Understand cruise geography and tourism environments
- Understand cruise operations and passenger services
- Understand hospitality operations
3
Cruise Housekeeping
Verified
Key Learning Objectives:
- Understand the function of the housekeeping department
- Understand the scope of the housekeeping department
- Understand how to clean and service bedrooms and bathrooms
- Understand the role of the housekeeping in managing hotel linen and uniforms
- Understand how to clean and service a range of housekeeping public areas
4
Culinary Theory
Verified
Key Learning Objectives:
- Understand how to meet the legal requirements of maintaining food safety within the workplace.
- Understand the core skills required within a kitchen environment.
- Explain menu structure and trends in International cookeryCook dishes using a variety of cooking methods
5
Effective Customer Service and Corporate Grooming
Verified
Key Learning Objectives:
- Understand the customer service operations and the challenges of customer service.
- Be able to recognise different customer types, needs and expectations.
- Know how to provide and promote good customer service.
- Understand the communication in customer service and how to deal with customer requests and complaints effectively.
6
Food & Beverage Services
Verified
Key Learning Objectives:
- Understand the F&B Service department as well as the range of food service styles and standards within different types of hospitality operations.
- Be able to prepare a restaurant for and after service.
- Understand how to serve customers in line with service style.
- Know how to prepare a bar for service and understand the variety of alcoholic and non-alcoholic beverages and their basic characteristics
7
Restaurant Setting and Management
Verified
Key Learning Objectives:
- Understand the organisational structure, roles and responsibilities of food and beverage operations and teams.
- Understand food and beverage service.
- Understand the management of food and beverage operations and staff
Regulatory & Verification Details
- Qualification Number (QN)
- 603/5622/4
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2020