CTH
Level 4
QN: 601/7119/4
Curriculum Active
CTH Level 4 Diploma in Hospitality Management
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Vocationally-Related Qualification. Total guided learning hours: 840 hours.
Qualification Level
Level 4
Awarding Body
CTH
Syllabus Units
7 Units
Guided Hours
840 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
CTH Level 4 Diploma in Hospitality Management
Rooms division operations
Verified
Key Learning Objectives:
- Understand rooms division operations (front office and housekeeping departments), Understand front office processes, Understand housekeeping operations
2
CTH Level 4 Diploma in Hospitality Management
Customer service management in tourism and hospitality
Verified
Key Learning Objectives:
- Manage customer service operations in hospitality or tourism, Manage the resolution of customers’ queries and complaints in hospitality or tourism, Analyse the effectiveness of customer service in hospitality or tourism, Understand the use of quality systems in the tourism and hospitality industry
3
CTH Level 4 Diploma in Hospitality Management
Food and beverage operations
Verified
Key Learning Objectives:
- Understand the principles of food and beverage operations, Understand food production operations, Understand food and beverage service
4
CTH Level 4 Diploma in Hospitality Management
Finance in Tourism and Hospitality
Verified
Key Learning Objectives:
- Understand the sources of income generation and other funding in the tourism and hospitality industry., Understand the operation of the business in terms of the elements of costs., Be able to apply the concept of marginal costing to price setting, particularly as applied to those costs which change with time or level of activity, Be able to prepare budgets and compare budgets with actual results, Be able to interpret business performance from profit and loss statements and balance sheets using ratios and percentages
5
CTH Level 4 Diploma in Hospitality Management
Food and beverage supervision
Verified
Key Learning Objectives:
- Evaluate the effectiveness of food and beverage operations using key performance indicators
- Develop food and beverage operations to meet changing customer needs and market trends
- Plan and coordinate banquets and functions, considering client requirements and operational constraints
- Supervise the purchasing and storage of food and beverages to ensure quality and cost control
- Manage staff performance in food and beverage through motivation, training, and appraisal
6
CTH Level 4 Diploma in Hospitality Management
Rooms division supervision
Verified
Key Learning Objectives:
- Evaluate the effectiveness of rooms division operations in achieving guest satisfaction and operational efficiency
- Supervise front office processes to ensure accurate reservations, check-in/out, and guest services
- Supervise housekeeping operations to maintain cleanliness, hygiene, and aesthetic standards
- Manage the performance of staff in rooms division through motivation, training, and appraisal
7
CTH Level 4 Diploma in Hospitality Management
Global tourism and hospitality
Verified
Key Learning Objectives:
- Evaluate the economic significance of the global tourism and hospitality industry
- Analyse the characteristics and interrelationships of the food and accommodation sub-sectors
- Assess the impact of key issues and influences on the global tourism and hospitality industry
- Examine the strategies used by global tourism and hospitality brands to achieve growth
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7119/4
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2015