CTH
Level 4
QN: 601/7121/2
Curriculum Active
CTH Level 4 Diploma in Tourism Management
Official qualification regulated by Ofqual, awarded by CTH. Classified as a Vocationally-Related Qualification. Total guided learning hours: 835 hours.
Qualification Level
Level 4
Awarding Body
CTH
Syllabus Units
7 Units
Guided Hours
835 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Customer service management in tourism and hospitality
Verified
Key Learning Objectives:
- Manage customer service operations in hospitality or tourism
- Manage the resolution of customers’ queries and complaints in hospitality or tourism
- Analyse the effectiveness of customer service in hospitality or tourism
- Understand the use of quality systems in the tourism and hospitality industry
2
Destination analysis
Verified
Key Learning Objectives:
- Understand the principles of destination analysis
- Carry out a destination audit
- Assess the factors that affect tourism destination development
3
Finance in Tourism and Hospitality
Verified
Key Learning Objectives:
- Understand the sources of income generation and other funding in the tourism and hospitality industry.
- Understand the operation of the business in terms of the elements of costs.
- Be able to apply the concept of marginal costing to price setting, particularly as applied to those costs which change with time or level of activity
- Be able to prepare budgets and compare budgets with actual results
- Be able to interpret business performance from profit and loss statements and balance sheets using ratios and percentages
4
Global tourism and hospitality
Verified
Key Learning Objectives:
- Understand the size and scope of the global tourism and hospitality industry
- Understand the food and accommodation sub-sectors within the global tourism and hospitality industry
- Understand the issues and influences affecting the global tourism and hospitality industry
- Understand the growth of global tourism and hospitality brands
5
Travel and tourism operations
Verified
Key Learning Objectives:
- Assess the tourism sector
- Assess the factors that affect participation in tourism, Deliver travel and tourism services, Deliver tour guiding services
6
Travel and tourism supervision
Verified
Key Learning Objectives:
- Manage a travel agency
- Manage tour provision
- Manage guided tours
- Manage the performance of staff in travel and tourism
7
Travel geography
Verified
Key Learning Objectives:
- Understand the features of travel geography
- Understand patterns of domestic and international tourism
- Understand the nature of tourism destinations
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7121/2
- Regulated Status
- Available to learners
- Awarding Body
- CTH
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2015