ESB
Level 3
QN: 500/8570/0
Curriculum Active
ESB Level 3 Award in Travel & Tourism Oral Communication Skills for Overseas Resort Representatives
Official qualification regulated by Ofqual, awarded by ESB. Classified as a Vocationally-Related Qualification. Total guided learning hours: 30 hours.
Qualification Level
Level 3
Awarding Body
ESB
Syllabus Units
1 Units
Guided Hours
30 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Travel & Tourism: Oral Communication Skills for Overseas Resort Representatives
Verified
Key Learning Objectives:
- As an overseas resort representative for a tour operator, provide a welcome promotion to English-speaking visitors to their resort., Make a public announcement using a microphone, Deal with a customer complaint in their capacity as an overseas resort representative, Answer questions, amplify answers, defend opinions, put their own viewpoint and take their turn at joining in constructively in open-ended questioning and discussion during the sessions of others.
Regulatory & Verification Details
- Qualification Number (QN)
- 500/8570/0
- Regulated Status
- Available to learners
- Awarding Body
- ESB
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2010
- Operational End
- Jun 2035