FDQ
Level 3
QN: 600/8063/2
Curriculum Active
FDQ Level 3 Diploma in Cleaning Supervision Skills
Official qualification regulated by Ofqual, awarded by FDQ. Classified as a Occupational Qualification. Total guided learning hours: 444 hours.
Qualification Level
Level 3
Awarding Body
FDQ
Syllabus Units
18 Units
Guided Hours
444 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Contribute to the control of resources
Verified
Key Learning Objectives:
- Be able to contribute to the control of resources
- Understand how to contribute to the control of resources
2
Contribute to the implementation of systems and best practice in cleaning
Verified
Key Learning Objectives:
- understand how systems and processes for cleaning are implemented
- understand how to monitor and evaluate cleaning systems and processes
- be able to implement systems and processes for cleaning and communicate these to staff
- be able to monitor
- evaluate and provide feedback on systems and processes
3
Develop and implement a risk assessment plan in own area of responsibilty
Verified
Key Learning Objectives:
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Be able to promote the importance of health and safety practices.
- Be able to ensure that hazards and risks are identified and managed in own area of responsibility.
- Be able to monitor and review health and safety performance and policy in own area of responsibility.
4
Encourage colleague involvement in recycling
Verified
Key Learning Objectives:
- Understand how to encourage and involve colleagues in recycling
- Be able to promote recycling to colleagues
- Know how to re
- solve problems which could affect the recycling of materials
- Know regulation, procedures and requirements for recycling
5
Examine staff turnover issues and recruit staff in a cleaning environment
Verified
Key Learning Objectives:
- understand how to examine staff turnover in a cleaning environment
- understand the recruitment and selection process in a cleaning environment
- be able to examine staff turnover in a cleaning environment
- be able to follow the recruitment and selection process in a cleaning environment
6
Give customers a positive impression of yourself and your organisation.
Verified
Key Learning Objectives:
- establish rapport with customers
- respond appropriately to customers
- communicate information to customers
- understand how to give customers a positive impression of themselves and the organisation
7
Implement quality management systems
Verified
Key Learning Objectives:
- Understand the importance of quality management systems
- Be able to implement quality management systems
8
Maintain a sustainable environment in cleaning
Verified
Key Learning Objectives:
- understand how approved working practices can minimise the risk to the environment
- know the legislative requirements and types of environmental damage that may occur
- be able to ensure that staff carry out cleaning activities in a sustainable manner
- be able to contribute to review policies and procedures on environmental protection and sustainability
9
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- solve immediate customer service problems
- identify repeated customer service problems and options for solving them, take action to avoid the repetition of customer service problems
- understand how to monitor and solve customer service problems
10
Principles of managing and resolving conflict in the workplace
Verified
Key Learning Objectives:
- Understand how conflicts can arise affecting performance in the workplace
- Understand how to re
- solve conflict in the workplace
- Understand legal and organisational requirements concerning conflict
11
Provide guidance, resources and support to enable staff to minimise the risks of spreading infection when cleaning
Verified
Key Learning Objectives:
- understand organisational procedures and working practices for infection control in order to be able to support staff
- be able to give guidance to staff on policy and legislation regarding infection control
- be able to provide technical information regarding infection control
- be able to support staff in their infection control practices
- be able to support staff to deal with problems relating to infection control
12
Set objectives and provide support for team members
Verified
Key Learning Objectives:
- Be able to communicate a team’s purpose and objectives to the team members.
- Be able to develop a plan with team members showing how team objectives will be met.
- Be able to support team members identifying opportunities and providing support.
- Be able to monitor and evaluate progress and recognise individual and team achievement.
13
Supervise cleaning staff
Verified
Key Learning Objectives:
- understand how to plan the work of cleaning staff
- understand how to monitor the work of cleaning staff
- understand how to give cleaning staff feedback on their work
- be able to plan the work of cleaning staff
- be able to monitor the work of cleaning
- be able to give cleaning staff feedback on their work
14
Supervise the cleaning of food areas
Verified
Key Learning Objectives:
- Understand the procedures in place to commence the cleaning operation
- know the protocols of the cleaning operation
- understand the procedures in place to handle any problems or issues
- be able to cascade to staff relevant information
- be able to supervise the undertaking of the cleaning operation
- be able to manage problems or issues in an effective and professional manner
15
Support equality, diversity and individual rights in the workplace
Verified
Key Learning Objectives:
- understand the terms equality, diversity and discrimination
- understand the legislation which provides equality in the workplace
- understand how behaviour can support equality and diversity in the workplace
- understand the importance of promoting equality and valuing diversity in the workplace
16
Train and develop cleaning staff
Verified
Key Learning Objectives:
- understand organisational requirements and responsibilities for training
- understand how to contribute to the assessment of an individual’s training and development needs
- understand how to train staff to quality and performance standards
- understand how to provide feedback on progress and performance
- be able to contribute to the assessment of an individual’s training needs
- be able to train staff effectively
- be able to provide feedback on progress and performance
17
Understanding performance management
Verified
Key Learning Objectives:
- Understand the value of assessing performance to meet organisational and individual needs
- Know how to manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Know how to manage underperformance in the workplace
18
Working in Facilities Services
Verified
Key Learning Objectives:
- Know about the nature and range of services offered in the Facilities sector
- Know about employment in the Facilities Services sector
- Understand the contribution Facilities Services make to organisations
Regulatory & Verification Details
- Qualification Number (QN)
- 600/8063/2
- Regulated Status
- Available to learners
- Awarding Body
- FDQ
- Qualification Type
- Occupational Qualification
- Operational Start
- Mar 2013
- Operational End
- Jan 2027