Focus Awards
Level 1
QN: 601/7705/6
Curriculum Active
Focus Awards Level 1 Award In Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by Focus Awards. Classified as a Vocationally-Related Qualification. Total guided learning hours: 30 hours.
Qualification Level
Level 1
Awarding Body
Focus Awards
Syllabus Units
1 Units
Guided Hours
30 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Focus Awards Level 1 Award In Customer Service (RQF)
Principles of Customer Service
Verified
Key Learning Objectives:
- Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures, Know how to effectively deal with customer queries, problems and complaints
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7705/6
- Regulated Status
- Available to learners
- Awarding Body
- Focus Awards
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2015