Focus Awards
Level 2
QN: 601/8669/0
Curriculum Active
Focus Awards Level 2 Certificate In Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by Focus Awards. Classified as a Occupational Qualification. Total guided learning hours: 115 hours.
Qualification Level
Level 2
Awarding Body
Focus Awards
Syllabus Units
2 Units
Guided Hours
115 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Delivery of effective customer service
Verified
Key Learning Objectives:
- Know the principles of customer service
- Understand how customer needs and expectations are formed
- Understand principles of responding to customers’ problems or complaints
- Identify the legislation which supports the customer service process
2
Supporting the customer service environment
Verified
Key Learning Objectives:
- Understand customer service organisations
- Apply the practical skills required to deliver effective customer service
- Demonstrate how to meet customer needs and expectations
- Communicate effectively with the team
- Communicate effectively with customers
- Apply customer service improvements
- Apply areas of self-development
Regulatory & Verification Details
- Qualification Number (QN)
- 601/8669/0
- Regulated Status
- Available to learners
- Awarding Body
- Focus Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2016