Focus Awards
Level 3
QN: 601/4889/5
Curriculum Active
Focus Awards Level 3 Diploma in Leisure Management (RQF)
Official qualification regulated by Ofqual, awarded by Focus Awards. Classified as a Occupational Qualification. Total guided learning hours: 503 hours.
Qualification Level
Level 3
Awarding Body
Focus Awards
Syllabus Units
28 Units
Guided Hours
503 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Address performance problems affecting team members
Verified
Key Learning Objectives:
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance
- Be able to identify performance problems of team members
- Be able to discuss performance problems with team members
- Be able to set a course of action to deal with identified problems with team members
2
Continuing professional development in active leisure
Verified
Key Learning Objectives:
- Understand continuing professional development and its importance in active leisure
- Understand how to take part in continuing professional development
- Be able to take part in continuing professional development
3
Contribute to marketing in active leisure
Verified
Key Learning Objectives:
- Be able to develop marketing plans for own area of responsibility
- Be able to implement marketing plans for own area of responsibility
4
Contribute to the prevention and management of abusive and aggressive behaviour
Verified
Key Learning Objectives:
- Know and understand how to prevent and manage abusive and aggressive behaviour
- Know and understand the forms, causes and effects of abusive and aggressive behaviour
- Be able to deal with incidents of abusive and aggressive behaviour
- Be able to contribute to minimising the risk of abusive and aggressive behaviour
5
Develop productive working relationships with colleagues
Verified
Key Learning Objectives:
- Understand how to establish and maintain working relationships with colleagues
- Be able to establish and maintain working relationships with colleagues
- Understand how to improve performance with colleagues
- Be able to improve performance with colleagues
- Understand how to communicate with colleagues
- Understand the sector in which they work with colleagues
- Understand the context in which they work with colleagues
- Be able to work with colleagues
6
Ensure the health, safety, welfare and security of customers and staff in an active leisure environment
Verified
Key Learning Objectives:
- Be able to identify hazards in an active leisure environment
- Be able to assess risks to health and safety in an active leisure environment
- Be able to maintain normal and emergency operating procedures in an active leisure environment
- Be able to maintain procedures for safeguarding children and vulnerable adults
7
Implement financial procedures in active leisure
Verified
Key Learning Objectives:
- Be able to manage a budget in own area of responsibility
- Be able to follow financial procedures for own area of responsibility
8
Improve the customer’s experience in active leisure
Verified
Key Learning Objectives:
- Be able to co-ordinate customer service improvements in an active leisure environment
- Be able to improve own customer service performance in active leisure
- Be able to monitor team performance when improving customer service
9
Manage own professional development within an active leisure organisation
Verified
Key Learning Objectives:
- Be able to assess own career goals and personal development in active leisure
- Be able to set personal work objectives in an active leisure job role
- Be able to produce a personal development plan in an active leisure job role
- Be able to implement and monitor own personal development plan in an active leisure job role
- Be able to update personal development plan
10
Manage physical resources in active leisure
Verified
Key Learning Objectives:
- Understand the importance of sustainability when using physical resources in active leisure
- Be able to identify physical resource requirements for own area of responsibility in active leisure
- Be able to obtain required resources for own area of responsibility
- Be able to monitor and review the quality and usage of resources in own area of responsibility in active leisure
11
Marketing in active leisure
Verified
Key Learning Objectives:
- Understand marketing in the context of active leisure
- Understand marketing methods in the context of active leisure
- Be able to develop a draft marketing plan for active leisure services/products
12
Operate swimming pool plant
Verified
Key Learning Objectives:
- Be able to start up and shut down plant
- Be able to maintain plant in working order
- Be able to ensure the quality of water
13
Operating swimming pool plant
Verified
Key Learning Objectives:
- Understand the systems used to maintain the quality of swimming pool water
- Understand how to monitor and maintain swimming pool plant
- Understand how to maintain the quality of swimming pool water
- Understand how to work safely with the chemicals used in swimming pool plant operations
- Be able to carry out routine (daily/weekly) maintenance procedures to swimming pool plant
14
Plan, organise and evaluate active leisure services
Verified
Key Learning Objectives:
- Be able to plan services and operations to meet requirements and expectations
- Be able to brief team members on planned operations and services
- Be able to monitor and maintain services and operations
15
Promote learning and development in active leisure
Verified
Key Learning Objectives:
- Be able to encourage learning and development in an active leisure team
- Be able to assist team members identify their learning needs and styles
- Be able to assist team members to plan and implement learning and development activities
- Be able to support team members in implementing learning opportunities
- Be able to support team members in reviewing and updating learning and development plans
- Understand how to support learning and development for team members
16
Promoting customer care in active leisure
Verified
Key Learning Objectives:
- Understand customer care in active leisure
- Understand how to respond to customer problems in active leisure
- Understand the role of monitoring and evaluation in relation to customer care
- Be able to show how an active leisure organisation can deliver and improve customer care
17
Sell active leisure services and products to customers
Verified
Key Learning Objectives:
- Be able to generate sales appointments
- Be able to prepare for a sales meeting with active leisure customers
- Be able to establish an effective relationship with active leisure customers
- Be able to identify active leisure customers’ needs and expectations
- Be able to match active leisure services to customer needs and expectations
- Be able to progress a sale with active leisure customers
- Be able to deal with sales objections from active leisure customers
- Be able to close a sale with active leisure customers
- Be able to follow up unsuccessful sales
18
Set objectives and provide support for an active leisure team
Verified
Key Learning Objectives:
- Be able to brief an active leisure team on its objectives
- Be able to plan work with an active leisure team
- Be able to support an active leisure team in its work
- Be able to monitor and evaluate progress and achievements
19
Supervise the maintenance of equipment and facilities in active leisure
Verified
Key Learning Objectives:
- Be able to supervise the maintenance of facilities and equipment in own area of responsibility
- Be able to supervise repairs and improvements to facilities and equipment
20
Understanding Employment Rights and Responsibilities
Verified
Key Learning Objectives:
- Know their employment rights and responsibilities under the law
- Understand documents relevant to their employment
- Know key employment procedures at work
21
Understanding financial procedures in active leisure
Verified
Key Learning Objectives:
- Understand an active leisure organisation’s business objectives
- Understand budgeted operational plans in an active leisure organisation
- Understand financial procedures used in active leisure
22
Understanding how to deliver objectives through the work of an active leisure team
Verified
Key Learning Objectives:
- Understand how to plan and delegate work for a team in active leisure
- Understand how to brief a team in active leisure
- Understand how to monitor team members’ work
- Understand how to support an active leisure team in its work
- Understand how to help team members improve their work
23
Understanding how to lead a team in active leisure
Verified
Key Learning Objectives:
- Understand the team leadership role in active leisure
- Understand the role of emotions and behaviours when leading a team in active leisure
- Understand the value of diversity within a team
- Understand the role of communication when leading a team in active leisure
- Understand the role of motivating others when leading a team in active leisure
- Understand how to provide team members with a sense of direction and common purpose
24
Understanding how to manage health, safety and welfare in active leisure
Verified
Key Learning Objectives:
- Understand the requirements for health, safety, welfare and security in active leisure
- Understand how to manage health and safety risks in an active leisure environment
- Understand how to manage health and safety emergencies and other incidents in an active leisure environment
- Understand the requirements for safeguarding children and vulnerable adults
- Understand how to manage the safeguarding of children and vulnerable adults
25
Understanding how to sell services and products to customers in active leisure
Verified
Key Learning Objectives:
- Understand sales in the context of active leisure
- Understand how to sell active leisure services and products
26
Understanding how to supervise facility maintenance in active leisure
Verified
Key Learning Objectives:
- Understand facility maintenance in active leisure
- Understand how to ensure active leisure facilities and equipment are maintained to appropriate standards
- Understand how to supervise the repair and improvement of active leisure facilities and equipment
27
Understanding the Active Leisure and Learning Sector
Verified
Key Learning Objectives:
- Understand the key features of the Active Leisure and Learning sector
- Understand the key features of the Active Leisure and Learning subsector in which they work
- Understand employment and career opportunities in the Active Leisure and Learning subsector in which they work
28
Understanding the Employing Organisation
Verified
Key Learning Objectives:
- Understand the structure of their organisation
- Understand key aims and objectives of their organisation
- Understand their own contribution to their organisation’s key aims and objectives
- Understand the opportunities for entry, professional development and progression within their organisation
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4889/5
- Regulated Status
- Available to learners
- Awarding Body
- Focus Awards
- Qualification Type
- Occupational Qualification
- Operational Start
- Dec 2014