Gateway Qualifications
Entry Level
QN: 603/6480/4
Curriculum Active
Gateway Qualifications Entry Level Certificate in Business and Retail (Entry 3)
Official qualification regulated by Ofqual, awarded by Gateway Qualifications. Classified as a Vocationally-Related Qualification. Total guided learning hours: 1900 hours.
Qualification Level
Entry Level
Awarding Body
Gateway Qualifications
Syllabus Units
75 Units
Guided Hours
1900 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Applying for a Job
Verified
Key Learning Objectives:
- Be able to prepare a job application.
- Be able to prepare a CV.
2
Assist in the Assembly and Presentation of Visual Merchandising Displays
Verified
Key Learning Objectives:
- Know the purpose of visual merchandising.
- Know about different in-store displays.
- Know about store layout.
- Know the importance of following company guidelines to assemble displays and display products.
- Be able to assist in the assembly of visual merchandising displays.
- Be able to display products to maximise impact on the customer.
3
Being Security Conscious in a Retail Environment
Verified
Key Learning Objectives:
- Know why it is important to keep own work area secure.
- Know security risks associated with a retail environment.
- Be able to report security risks in a retails environment.
4
Career Planning
Verified
Key Learning Objectives:
- Be able to find out about different career options.2.
- Be able to assess career options.3.
- Be able to plan goals for future career.
5
Communication Skills for Work
Verified
Key Learning Objectives:
- Use written communication in a work context.2.
- Use oral communication in a work context.
6
Community environment project
Verified
Key Learning Objectives:
- Be able to select a focus for a community project.
- Be able to communicate the benefits of engaging in a community environment project.
- Be able to plan a community environment project.
- Be able to participate in a community environment project.
- Be able to review a community environment project.
7
Conduct at Work
Verified
Key Learning Objectives:
- Be able to conduct self appropriately in a work setting.
- Be able to review own conduct in a work setting.
8
Customer service skills
Verified
Key Learning Objectives:
- Know about good customer service.2.
- Be able to interact with customers.3.
- Be able to perform customer service tasks.
9
Dealing with Queries and Requests
Verified
Key Learning Objectives:
- Know the services or products of a section or department within an organisation.
- Know how to answer customer's questions.
- Know how to respond to customers' queries or requests.
10
Digital Marketing
Verified
Key Learning Objectives:
- Know about product descriptions for digital marketing.
- Know about methods used for digital marketing.
- Be able to write a product description.
11
Digital Skills for Work
Verified
Key Learning Objectives:
- Be able to use digital skills to handle work-related information.2.
- Be able to create and edit digital content for work-related purposes.3.
- Be able to use digital skills to communicate in a work context.4.
- Be able to work online and use digital devices safely and responsibly in a work context.5.
- Be able to respond to technical problems.
12
Displaying Merchandise
Verified
Key Learning Objectives:
- Know about keeping displays stocked.
- Know where stock is stored and how to move it safely to a display.
- Know about common types of in-store fixtures.
- Be able to select goods for display.
- Be able to display goods.
13
Engage in Discussion
Verified
Key Learning Objectives:
- Be able to engage in discussion to reach a shared understanding of a topic.
14
Environmental awareness
Verified
Key Learning Objectives:
- Know how and why the climate is changing.
- Know about the effects of climate change on plants, animals and people.
- Know about the carbon footprint.
- Know how individuals and businesses can reduce their own carbon footprint.
15
Exploring and Presenting Enterprise Ideas
Verified
Key Learning Objectives:
- Be able to discuss ideas for an enterprise activity.2.
- Be able to select an enterprise idea.3.
- Be able to present an idea for an enterprise activity to others.
16
Exploring Entrepreneurship
Verified
Key Learning Objectives:
- Know what makes a successful entrepreneur.2.
- Be able to assess own suitability for enterprise.
17
Handling Mail
Verified
Key Learning Objectives:
- Know why it is important for a business to handle physical and electronic mail efficiently, securely and safely.
- Be able to deal with incoming physical and electronic mail.
- Be able to deal with outgoing physical and electronic mail.
18
Handling Payment in a Retail Situation
Verified
Key Learning Objectives:
- Know how to handle payments securely and accurately in a sales situation.2.
- Be able to take a cash payment.
- Be able to take a non-cash payment.
- Be able to calculate takings.
19
Handling Stock in a Retail Environment
Verified
Key Learning Objectives:
- Know why it is important to handle stock carefully.
- Be able to unpack and move stock.3.
- Be able to store stock safely.4.
- Be able to fill up stock on display.
20
Handling Telephone Calls
Verified
Key Learning Objectives:
- Be able to make telephone calls.2.
- Be able to receive telephone calls.3.
- Know why it is important to an organisation that telephone calls are handled appropriately.
21
Health and Safety in the Workplace
Verified
Key Learning Objectives:
- Know about roles and responsibilities for health and safety in the workplace.2.
- Know how to identify and control risks from hazards in the workplace.3.
- Know procedures for responding to accidents and incidents in the workplace.
22
Improving sustainability in the workplace
Verified
Key Learning Objectives:
- Be able to identify an area of a business in need of improvement in terms of sustainability.
- Be able to identify processes, practices or resources to support improvement in terms of sustainability.
- Be able to develop and present a project plan to support improvement in terms of sustainability.
23
Interview Skills
Verified
Key Learning Objectives:
- Be able to prepare for an interview.2.
- Be able to plan how to get to and present self at the interview.3.
- Be able to present self positively at an interview.4.
- Be able to review own performance in an interview.
24
Introduction to Self-Employment
Verified
Key Learning Objectives:
- Know about self-employment.2.
- Know about planning for self-employment.3.
- Know about income and expenditure.
25
Listen and Respond
Verified
Key Learning Objectives:
- Be able to understand and respond to spoken language.
- Be able to listen and respond in exchanges.
26
Making Calculations
Verified
Key Learning Objectives:
- Be able to add and subtract whole numbers and decimals.
- Be able to multiply and divide whole numbers and decimals.
- Be able to solve problems with and without a calculator.
27
Making the Most of Work Placement
Verified
Key Learning Objectives:
- Be able to prepare for a work placement.2.
- Be able to set goals for a work placement.3.
- Be able to review a work placement.
28
Money, Time and Temperature
Verified
Key Learning Objectives:
- Be able to work with money.
- Be able to work with time.
- Be able to work with temperature.
29
Negotiation Skills
Verified
Key Learning Objectives:
- Be able to communicate own wants, needs and views to others.2.
- Be able to respond to the objections or queries of others.3.
- Be able to discuss the wants, needs or views of others.4.
- Be able to suggest ways forward at the end of a negotiation process.
30
Numbers, Decimals, Fractions and Percentages
Verified
Key Learning Objectives:
- Be able to work with numbers.
- Be able to work with fractions.
- Be able to work with decimals.
- Be able to work with percentages.
31
Numeracy Skills for Work
Verified
Key Learning Objectives:
- Be able to select appropriate numeracy skills in a work context.2.
- Be able to apply appropriate numeracy skills in a work context.3.
- Be able to use the results in situations where they have applied numeracy skills in a work context.
32
Numerical Relationships, Algebra and Ratios
Verified
Key Learning Objectives:
- Know about numerical relationships.
- Be able to solve problems involving algebra.
- Be able to work with ratios.
33
Product Pricing and Labelling
Verified
Key Learning Objectives:
- Know the purpose of effective pricing.
- Know why different retailers can sell the same goods at different prices.
- Know why retailers mark prices up and down.
- Be able to label products and shelving correctly.
- Be able to categorise products correctly online.
34
Read for Information
Verified
Key Learning Objectives:
- Be able to read and obtain information from everyday sources.
- Be able to use a dictionary to obtain information.
35
Read for Purpose and Meaning
Verified
Key Learning Objectives:
- Be able to read and understand texts.
- Be able to use simple reading strategies to support understanding.
36
Searching for a Job
Verified
Key Learning Objectives:
- Be able to find out about job vacancies.2.
- Know how to take a pro-active approach to job search.
37
Self-Management Skills for Work
Verified
Key Learning Objectives:
- Be able to demonstrate good time-keeping.2.
- Be able to work in an organised manner.3.
- Be able to manage own feelings and behaviours.4.
- Be able to review own self-management skills.
38
Setting and Meeting Work-Related Targets
Verified
Key Learning Objectives:
- Be able to set a personal target relating to work.2.
- Be able to review progress towards a personal target.
39
Skills for Creative Thinkers
Verified
Key Learning Objectives:
- Be able to think creatively
- Be able to work creatively to apply imaginative solutions to issues
40
Skills for Effective Participants
Verified
Key Learning Objectives:
- Be able to engage with issues that affect their communities (eg place of learning
- work or area in which they live)
- Be able to take action to bring about improvements within communities
41
Skills for Independent Enquirers
Verified
Key Learning Objectives:
- Be able to plan investigations
- Be able to carry out investigations
- Be able to present findings of investigations
42
Skills for Reflective Learners
Verified
Key Learning Objectives:
- Be able to identify own strengths and weaknesses
- Be able to set goals for own development
- Be able to reflect on progress and achievement
43
Solving Work-Related Problems
Verified
Key Learning Objectives:
- Be able to select solutions to a work-related problem or issue.2.
- Be able to apply a strategy to address a work-related problem or issue.
44
Speak to Communicate
Verified
Key Learning Objectives:
- Be able to speak to communicate information, feelings and opinions.
45
Supporting Business Meetings
Verified
Key Learning Objectives:
- Know the preparation required to hold a business meeting.2.
- Be able to set up for a meeting.3.
- Be able to support a meeting.4.
- Be able to complete follow-up activities after a meeting.
46
Sustainability
Verified
Key Learning Objectives:
- Know what sustainability means.
- Know how human activity is threatening.
- Know how a business or sector is working towards achieving sustainability.
47
Taking personal responsibility for the environment
Verified
Key Learning Objectives:
- Be able to research ways individuals can help fight climate change.2.
- Be able to identify ways to reduce own negative impact on the environment.3.
- Be able to implement actions or changes to reduce their negative impact on the environment.
- Be able to reflect on how effectively they have been reducing their negative impact on the environment.
48
The Retail Selling Process
Verified
Key Learning Objectives:
- Know about the retail selling process.
- Know how to find out what the customer wants.
- Understand how product information can be used to make a sale.
49
Time Management
Verified
Key Learning Objectives:
- Be able to manage their time while working or studying.2.
- Be able to review their time management.
50
Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer.
- Know how an individual can contribute to the effectiveness of a retail business.
- Know the characteristics of effective team working in retail business.
- Understand a range of development activities for improving own skills and performance.
51
Using and Communicating Data
Verified
Key Learning Objectives:
- Be able to extract information.
- Be able to collect and record information.
- Be able to organise and present information so it makes sense to others.
52
Using Probability
Verified
Key Learning Objectives:
- Know about probability.
- Be able to calculate and express probability.
53
Using Size, Shape and Measures
Verified
Key Learning Objectives:
- Be able to read
- measure, estimate and compare length.
- measure, estimate and compare weight.
- measure, estimate and compare capacity.
- Know about shape, positional vocabulary and space.
54
Using Size, Shape and Space
Verified
Key Learning Objectives:
- Be able to measure length and distance.
- Be able to measure weight.
- Be able to measure capacity.
- Be able to work with shape, positional vocabulary and space.
55
Using Whole Numbers, Decimals, Fractions and Percentages
Verified
Key Learning Objectives:
- Be able to work with whole numbers.
- Be able to work with fractions.
- Be able to work with percentages.
- Be able to work with decimals.
56
Working in a Team
Verified
Key Learning Objectives:
- Be able to plan as part of a team.2.
- Be able to work positively as a member of a team.3.
- Be able to review own performance as a member of a team.
57
Working in Business and Retail
Verified
Key Learning Objectives:
- Know about different types of businesses and retail outlets.
- Know about jobs in business and retail.
- Know about the skills needed to work in business and retail.4. Be bale to assess own suitability for working in business and retail.
58
Working Safely
Verified
Key Learning Objectives:
- Be able to identify risks and hazards in a work environment.2.
- Be able to reduce risk of harm to self or others.3.
- Be able to deal with low-risk hazards in the workplace environment.
59
Working Safely in a Retail Environment
Verified
Key Learning Objectives:
- Know types of accident and emergency in a retail environment.
- Know why it is important, as a retail worker, to conduct self at work in a way that maintains health and safety.
- Know about safe practice in a retail environment.
- Be able to follow organisational procedures in the event of accidents and emergencies in a retail environment.
- Be able to work safely within a retail environment.
60
Working with Colleagues
Verified
Key Learning Objectives:
- Be able to work positively with colleagues.
61
Working with Customers
Verified
Key Learning Objectives:
- Know why it is important to project a positive image of self and company to customers.
- Know about routine customer service tasks in a retail or business environment.
- Be able to interact positively with customers.
62
Wrapping and Packing Goods
Verified
Key Learning Objectives:
- Know why it is important to wrap and pack goods carefully.
- Know about different types of wrapping and packaging.
- Be able to wrap and package goods in a retail environment.
63
Write Accurately
Verified
Key Learning Objectives:
- Be able to write using correct basic grammar.
- Be able to write using correct basic spelling and punctuation.
- Be able to proofread own writing.
64
Write to Communicate
Verified
Key Learning Objectives:
- Be able to plan own writing.
- Be able to structure own writing to communicate ideas and information.
65
Write with Accuracy
Verified
Key Learning Objectives:
- Be able to use correct grammar in written texts.
- Be able to write legibly with correct spelling and punctuation.
- Be able to proofread and revise writing.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6480/4
- Regulated Status
- Available to learners
- Awarding Body
- Gateway Qualifications
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2020