Gateway Qualifications
Level 2
QN: 603/2401/6
Curriculum Active
Gateway Qualifications Level 2 Certificate in Travel and Tourism
Official qualification regulated by Ofqual, awarded by Gateway Qualifications. Classified as a Vocationally-Related Qualification. Total guided learning hours: 584 hours.
Qualification Level
Level 2
Awarding Body
Gateway Qualifications
Syllabus Units
23 Units
Guided Hours
584 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Airport Services
Verified
Key Learning Objectives:
- Know the main services and facilities that airports provide for their travelling customers.2.
- Know the infrastructure and services that airports provide for airlines.3.
- Know about potential hazards at airports and how they are reduced.
2
Customer Service for the Travel and Tourism Industry
Verified
Key Learning Objectives:
- Understand the importance of excellent customer service to the travel and tourism industry.2.
- Know how to provide excellent customer service.3.
- Understand how travel and tourism customers and their needs vary.4.
- Be able to provide excellent service to a range of customers.
3
Deal with Travel and Tourism Emergencies
Verified
Key Learning Objectives:
- Know the type of emergencies that travel and tourism organisations must be prepared for.2.
- Understand the need for effective responses to problems and emergencies.3.
- Know the emergency procedures of a travel and tourism organisation.
4
Effective Communication for the Workplace
Verified
Key Learning Objectives:
- Understand the importance of effective communication in the workplace.2.
- Know how different types of communication are appropriate for different workplace situations.3.
- Use appropriate forms of written communication for the workplace.4.
- Use appropriate forms of oral communication for the workplace.
5
Hospitality for Travel and Tourism
Verified
Key Learning Objectives:
- Know about the range of establishments providing hospitality products and services.2.
- Understand the importance of the hospitality industry to the travel and tourism customer.
6
ICT for the Workplace
Verified
Key Learning Objectives:
- Know the importance of making effective use of ICT in the workplace.2.
- Be able to identify the ICT requirements of workplace tasks.3.
- Be able to make safe use of an ICT system to undertake workplace tasks.4.
- Be able to use ICT to find and select information for workplace tasks.5.
- Be able to use ICT to present and share work-related information.
7
Impacts of Travel and Tourism on Local Communities
Verified
Key Learning Objectives:
- Know about areas and communities of the UK that are vulnerable to the impacts of tourism.2.
- Know about the impacts, that tourism can have on areas and their communities.3.
- Know how tourism is managed.
8
Improving own Employability Skills
Verified
Key Learning Objectives:
- Understand the responsibilities and working patterns associated with a specific role in a work environment.2.
- Be able to work with due regard for health and safety in the work environment.3.
- Be able to meet the professional standards expected in a chosen work environment.4.
- Be able to review own learning gained in a work environment.
9
Numeracy Skills for the Workplace
Verified
Key Learning Objectives:
- Be able to recognise when to use numeracy skills in a work-related context.2.
- Be able to select appropriate mathematical approach to solving work-related problems.3.
- Be able to apply appropriate numeracy skills in a work-related context.4.
- Be able to interpret and communicate results in situations where they have applied numeracy skills in a work-related context.
10
Package Holidays
Verified
Key Learning Objectives:
- Know about the role of tour operators to produce holidays.2.
- Know how tour operators sell their products and services.3.
- Understand the external factors that impact on tour operators.
11
Planning for Work in Travel and Tourism
Verified
Key Learning Objectives:
- Know about work in the travel and tourism industry.2.
- Know the skills, qualities and personal attributes required by travel and tourism employees.3.
- Be able to plan for work in the travel and tourism industry.
12
Promoting Products and Services
Verified
Key Learning Objectives:
- Know the importance of promotion within the concept of the marketing mix.2.
- Know how businesses promote their products and services.3.
- Know how promotional activities influence customers.4.
- Be able to develop a plan to promote a product or service.
13
Running an Event
Verified
Key Learning Objectives:
- Be able to develop a plan to run a specified event.2.
- Be able to present a plan.3.
- Be able to work with others to implement the proposed plan.4.
- Be able to evaluate the event.
14
The Business of Travel and Tourism
Verified
Key Learning Objectives:
- Know the key business differences between travel and tourism organisations.2.
- Know how travel and tourism organisations function.3.
- Understand the opportunities in the travel and tourism industry.
15
The Role of Overseas Resort Representatives
Verified
Key Learning Objectives:
- Know about the job roles of overseas resort representatives.2.
- Understand the skills and personal qualities needed to work as an overseas resort representative
16
Travel and Tourism Project
Verified
Key Learning Objectives:
- Be able to identify and select a travel and tourism project.2.
- Be able to carry out research for a travel and tourism project.3.
- Be able to undertake activity to complete a travel and tourism project.4.
- Be able to present a travel and tourism project.5.
- Be able to evaluate travel and tourism project outcomes and own performance.
17
Travel Planning
Verified
Key Learning Objectives:
- Understand the travel planning process.2.
- Be able to use sources of travel planning information.3.
- Know about travel planning.4.
- Be able to produce travel plans that meet customer requirements.5.
- Be able to provide additional information on travel and tourism arrangements.
18
UK Tourism Destinations
Verified
Key Learning Objectives:
- Know different types of UK tourism destination.2.
- Understand the appeal of different UK destinations to differing customer types.3.
- Be able to plan UK holiday and travel itineraries.
19
UK Transport for Travel and Tourism
Verified
Key Learning Objectives:
- Understand why travellers choose different methods of transport.2.
- Know the key features of the UK transport net
- Understand the regulation of the transport industry.
20
Understanding Airline and Airport Operations
Verified
Key Learning Objectives:
- Know about employment opportunities within an airport.2.
- Understand the customer check-in procedure at a large airport.3.
- Understand the role and function of Customs and Immigration services at an airport.4.
- Understand why security is important within an airport.
21
Understanding the Travel and Tourism Industry
Verified
Key Learning Objectives:
- Know about the current structure of the travel and tourism industry.2.
- Understand how key factors in the twentieth century shaped the travel and tourism industry.3.
- Know how the industry impacts on the UK economy.
22
Visitor Attractions
Verified
Key Learning Objectives:
- Understand how visitor attractions are classified.2.
- Understand the appeal of visitor attractions.3.
- Understand how and why visitors are managed at visitor attractions.
23
Worldwide Tourism Destinations
Verified
Key Learning Objectives:
- Know different types of worldwide tourism destinations.2.
- Understand the appeal of different worldwide destinations to differing customer types.3.
- Be able to plan worldwide holiday and travel itineraries.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/2401/6
- Regulated Status
- Available to learners
- Awarding Body
- Gateway Qualifications
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2017