GQA
Level 2
QN: 600/1743/0
Curriculum Active
GQA Level 2 NVQ Certificate in Print Administration
Official qualification regulated by Ofqual, awarded by GQA. Classified as a Occupational Qualification. Total guided learning hours: 228 hours.
Qualification Level
Level 2
Awarding Body
GQA
Syllabus Units
10 Units
Guided Hours
228 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Collate print job cost information
Verified
Key Learning Objectives:
- Be able to collate job cost information.
- Know how to collate print job cost information.
2
Communicating and Working with Others in the Print Working Environment
Verified
Key Learning Objectives:
- Know what information to share with colleagues on your job role and why this is important.
- Be able to share information with colleagues.
- Know why it is important to respond promptly to requests.
- Be able to respond promptly to requests from colleagues.
- Know why good working relationships with colleagues are important and how barriers to this can be overcome.
- Be able to develop and maintain good working relationships with colleagues.
3
Delivery of Company Customer Service Standards
Verified
Key Learning Objectives:
- Understand the principles of customer service.
- Understand the attributes and qualities required in customer service roles.
- Understand the Customer Service standards set within the Organisation.
- Know the Company’s Customer base.
- Know the Company guidelines for communicating with Customers.
- Be able to communicate and interact with Customers in accordance with Company guidelines.
- Know how to handle Customer complaints.
- Know how to obtain information regarding customer satisfaction levels.
- Know the extent of own authority when dealing with customers.
- Know how the Data Protection Act applies to their area of responsibility.
4
Knowledge of the Organisations Printing Processes and related information
Verified
Key Learning Objectives:
- Know the Departments within the Organisation and their area of responsibility
- Know the products produced by the Organisation
- Know the types of equipment used within the Organisation for print related work
- Know the printing processes/operations used within the Department(s) worked in
5
Maintain and archive print records
Verified
Key Learning Objectives:
- Be able to maintain records for print production.
- Know how to maintain records for print production.
- Know the problems that can occur with maintaining and archiving records of Print Production.
6
Maintain Health and Safety within a Print Related Working Environment
Verified
Key Learning Objectives:
- Know which health and safety acts, regulations and guidelines apply to the Print working environment.
- Know how to carry out an assessment of hazards and risks in the Print working environment and the types of hazards or risks that can occur
- Be able to identify hazards and assess risks in the Print working environment.
- Know how to adopt safe working practices.
- Be able to adopt and adhere to safe working practices.
- Know how to ensure there is no unauthorised or unsafe access to the working areas.
- Know what to do in the event of accidents or emergencies.
7
Produce print estimates from Price Lists
Verified
Key Learning Objectives:
- Be able to produce print estimates/prices.
- Know how to produce print prices.
- Know the problems that can occur when giving prices or estimates.
8
Send and Receive Digital Files
Verified
Key Learning Objectives:
- Be able to send digital files by electronic means
- Be able to receive digital files by electronic means
- Know how to send and receive digital files
9
Spreadsheet Software
Verified
Key Learning Objectives:
- Use a spreadsheet to enter, edit and organise numerical and other data
- Select and use appropriate formulas and data analysis tools to meet requirements
- Select and use tools and techniques to present and format spreadsheet information
10
Word Processing Software
Verified
Key Learning Objectives:
- Enter and combine text and other information accurately within word processing documents
- Create and modify layout and structures for word processing documents
- Use word processing software tools to format and present documents effectively to meet requirements
Regulatory & Verification Details
- Qualification Number (QN)
- 600/1743/0
- Regulated Status
- Available to learners
- Awarding Body
- GQA
- Qualification Type
- Occupational Qualification
- Operational Start
- May 2011