GQA
Level 4
QN: 600/9176/9
Curriculum Active
GQA Level 4 Diploma In Occupational Leadership in a Glass or Glass Related Working Environment
Official qualification regulated by Ofqual, awarded by GQA. Classified as a Occupational Qualification. Total guided learning hours: 593 hours.
Qualification Level
Level 4
Awarding Body
GQA
Syllabus Units
27 Units
Guided Hours
593 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
CPD as a self development tool
Verified
Key Learning Objectives:
- Understand the principles of Continued Professional Development and the benefits it can bring.
- Understand how to identify CPD opportunities.
- Be able to carry out effective CPD.
- Know how to introduce and maintain effective CPD records.
- Be able to complete accurate CPD records.
- Understand how to evaluate the benefits of the CPD activities undertaken.
2
Delivery of Effective Training Programmes
Verified
Key Learning Objectives:
- Know how to identify and report on the knowledge and skills required to meet the quality and performance standards in the workplace.
- Know how to introduce and monitor a training programme to meet individual training needs.
- Be able to monitor the effectiveness of the training programme.
- Know how to provide effective feedback on the progress and performance of person(s) being trained.
- Know how to deliver effective feedback to those involved in the delivery of training programmes.
- Know the problems that can arise with training programmes.
- Understand how to identify suitable persons to deliver training.
3
Identifying And Organising Resources To Fulfil Work Requirements
Verified
Key Learning Objectives:
- Understand how to identify resources required to fulfil the work schedule
- Understand how to obtain the resource required to carry out the required work
- Understand how to devise and implement a plan of work
- Understand how to evaluate the effectiveness of the implemented plan of work against the required work schedule
- Understand the factors that may require changes to a programme of work and how to do so
- Understand how to introduce and implement changes to a programme of work
4
Know How to Produce Specifications for Windows and Doors, or Conservatories and Evaluate their Effectiveness
Verified
Key Learning Objectives:
- Know the ways to produce effective and clear specifications
- Know the industry regulations affecting fenestration installation specification and where to obtain them.
- Know how to ensure that text-based technical information is accurate, clear, and complete and fit for purpose.
- Know how to ensure that graphical technical information is accurate, clear
- complete and fit for purpose.
- Know how to evaluate the effectiveness of specifications produced
- Know how to record findings on the evaluations carried out
- Know how to investigate and identify the possible causes of problems with specifications, and evaluate the findings to identify potential solutions to reduce problems
- Know how to recommend and monitor improvements to specification production practices
- Know the problems that can occur when recommending improvements to specification production practices
5
Know how to Set-Up and Monitor Equipment in a Glass or Glass Related Environment
Verified
Key Learning Objectives:
- Know the types of equipment used in the glass or glass related process.
- Know how to prepare for setting up equipment for operations.
- Know how to determine the correct settings for the equipment and why this is important
- Know the types of adjustment that can be made to equipment and when it should be made
- Know how to monitor the equipment used
- Know how to evaluate the operational efficiency of the equipment
- Know how to investigate the ca
- use of variation in the product following the use of equipment
- Know when and how to obtain outside assistance to help identify or rectify problems with equipment
- Know how to evaluate the effectiveness of outside assistance in the identification of and rectification of equipment.
6
Knowledge of Glass Cutting With a Range of Glass Types
Verified
Key Learning Objectives:
- Know the properties of typical types of glass that require cutting ,the processes to be followed and the equipment required
- Know how to identify a safe and suitable location for cutting the glass.
- Know the types of problems that can occur in the cutting of different types of glass and how these problems might be overcome
- Know how to ensure the glass is cut to specification, minimising waste
- Know how to cut radii into the different types of glass
- Know how to cut holes in different types of glass, the types of problems that can occur and how they might be overcome
- Know how to investigate problems in cutting different types of glass and identify likely causes and solutions
- Know how to record the findings of the investigation and evaluation
- Know how to recommend and monitor improvements to glass cutting practices
- Know the problems that can occur when recommending improvements to glass cutting practices
7
Knowledge of Photovoltaic Systems
Verified
Key Learning Objectives:
- Know the properties of a Photovoltaic system.
- Understand the meaning of common words and terms used in the Photovoltaic working environment.
- Know the International Standards that PV modules are tested to.
- Understand the conditions necessary for an effective Photovoltaic system.
- Know the major components needed in a PV system and their purpose.
- Know the legislation and safety precautions to take with PV systems.
- Understand the requirements for planning permission with PV installations.
- Know the typical problems that can arise and their possible causes.
8
Knowledge of promoting, maintaining and evaluating Health and Safety in the Glass or Glass related working environment
Verified
Key Learning Objectives:
- Know which, acts, regulations and guidelines apply to the Glass or Glass related working environment and where this information can be obtained.
- Understand how to minimise health risks in the Glass or Glass related working environment
- Understand how to minimise accidents and their effects in the Glass or Glass related working environment
- Know how to implement and monitor changes in Health and Safety practices of others to comply with legislation, regulations and organisational guidelines
- Know how to evaluate the effect of changes introduced to Health and Safety practices in the Glass or Glass related working environment
- Know how to carry out a formal assessment of hazards and risks in the Glass or Glass related working environment
- Be able to carry out a formal risk assessment of the Glass or Glass related working environment
- Know how to adopt and promote safe working practices
- Understand how to evaluate the effectiveness of Health and Safety procedures within the Organisation
- Know how to ensure there is no unauthorised or unsafe access to the working areas and why this is important
- Know what to do in the event of an emergency and how to evaluate the effectiveness of evacuation procedures
- Be able to evaluate the effectiveness of evacuation procedures
9
Knowledge of the Fascia, Soffit and Bargeboard Removal and Installation Process
Verified
Key Learning Objectives:
- Know the materials used in Fascia Soffit and Bargeboard installation.
- Know the equipment/tools used for installation
- Know how the Working at Heights Regulations apply to the installation of Fascias, Soffits and Bargeboards and where to find this information
- Know how to handle equipment and materials to reduce the risk of damage to them and injury to self and other persons
- Know how to establish the preparatory work that is required on existing materials
- Know the type of materials which need to be removed and how to identify which are structural and non structural.
- Know the health and safety requirements and statutory and industry regulations which apply to removing materials containing asbestos cement and where to obtain the information
- Know the types of fixings used for attaching to replacement materials and their use
- Know how to dispose of unwanted materials
- Know how to complete the installation and what information to provide the customer with at the handover
10
Knowledge of the Glass Container Manufacturing Process
Verified
Key Learning Objectives:
- Know the constituent components of the raw materials or “batch”.
- Know the major components of a batch plant.
- Know how a furnace converts the batch mix into molten glass and recognise environmental impact.
- Know the purpose of the fore-hearth and feeder in the glass manufacturing process.
- Know the major components in the gob delivery system from when the glass is extruded from the feeder.
- Know the problems associated with the gob delivery system.
- Know the different processes used to manufacture containers
- Know the process of transferring formed containers into the annealing stage including any inspection or treatment and the types of problems that can occur
- Know the principles of annealing glass
- Know the importance of applying and monitoring hot and cold end coatings.
- Know the processes carried out at the Cold End Operation and their purpose
- Know the container packaging process
11
Monitor and develop individual staff to improve performance and efficiency
Verified
Key Learning Objectives:
- Know how to monitor individual staff performance against current job role.
- Know how to identify the need for staff development.
- Be able to monitor individual staff performance.
- Know how to identify opportunities for development and how to implement them.
- Know the problems that can arise when monitoring staff performance and how to deal with them.
- Know the behaviours that can have an effect on efficiency and how to deal with them.
- Know the problems that can occur with sourcing and implementing training and how to deal with them.
- Understand the importance of undertaking and recording Continued Professional Development.
- Be able to maintain CPD records.
- Know the benefits of staff development.
12
Principles of Fire-Resistant Glazing
Verified
Key Learning Objectives:
- Know the difference between fire-resistant glazing and standard glazing.
- Understand the types of Fire Resistant Glazing available
- Understand the legislation on Fire Resistant Glazing and how to apply them in practice to the glazing work to be carried out
- Know the basic principles of fire containment in buildings.
- Know the factors that can have an effect on the performance of the fire resistant glazing
- Know how the different components in the fire-resistant glazed system react under fire conditions.
- Know which systems or applications require special considerations when using fire resistant glass and know why special considerations may be necessary.
- Know how to ensure the specified system is appropriate for the installation
- Know the problems that can occur in the preparation of fire-resistant glazing and how to re
- Know how to record information on the preparation of fire resistant glazing to comply with Organisational and Manufacturers guidelines and Legislation.
13
Provide Leadership in the Workplace
Verified
Key Learning Objectives:
- Understand the personal skills, behaviours and knowledge required to provide leadership.
- Understand the roles and responsibilities of those being provided with leadership.
- Know the workload/objectives to be completed by those being provided with leadership.
- Understand how to provide leadership to individuals or teams in the workplace.
- Understand the support available to assist in the provision of leadership.
- Understand the Company Appraisal system and the part they play in it.
- Know the problems that can arise with the provision of leadership.
- Understand the Company Grievance and Disciplinary policies and procedures.
- Understand how to review
- analyse and evaluate the effectiveness of the leadership provided.
14
Providing Operational Support
Verified
Key Learning Objectives:
- Understand the principles of providing Operational
- Understand when and how to provide Operational
- Understand the benefits and impact of providing Operational
- Understand how to record information on Operational
- Know how to review the Operational
- Support in the Company
- Understand how to recommend changes to the Operational
15
Supervising others
Verified
Key Learning Objectives:
- Understand the principles of workplace supervision.
- Understand the attributes and qualities required in supervisory roles.
- Understand the responsibilities and requirements of supervisors.
- Know how to ensure employees comply with operational requirements and legislation.
- Know how to identify the current and required skills, knowledge and proof of competence of those being supervised.
- Know how to deal with problems that can arise when supervising others.
- Know how to ensure the safety of the area of responsibility.
16
The Principles of Glass and Glass related Distribution and Warehousing
Verified
Key Learning Objectives:
- Understand the layout and purpose of the wareho
- Understand the roles and responsibilities in the wareho
- Understand the equipment used in the wareho
- Understand the use and importance of stock identification.
- Understand the importance of appropriate stock locations, levels and stock rotation.
- Understand the security measures in place to safeguard stock.
- Understand the importance of product knowledge.
- Understand the type of customers involved with the Wareho
- use and Distribution business.
- Understand the problems that can occur in the Glass Distribution Wareho
- use working environment.
17
Theory of Curtain Walling
Verified
Key Learning Objectives:
- Understand how to determine which curtain wall system should be used
- Understand the factors determining the selection of a Curtain wall system to suit the proposed building design / usage
- Understand how and why external influences and factors have an impact on Curtain Wall system designs
- Understand the brackets and supports required for a Curtain Wall installation
- Understand the use of gaskets and gasket system in a Curtain wall system
- Understand the functions of Curtain Wall edge details
18
Understand how to Organise The Workplace
Verified
Key Learning Objectives:
- Know the key steps and benefits of organising a workplace
- Know how to plan a workplace organisation activity
- Know the communication requirements in an organised workplace
- Know how to sustain an organised workplace
- Understand how to review the impact of the introduction of workplace organisation
19
Understanding and contributing to the achievement of Customer satisfaction
Verified
Key Learning Objectives:
- Understand the purpose and culture of the Organisation
- Understand how to communicate the Customer Service strategy to the people within your area of responsibility
- Understand how to monitor and analyse the standards of service delivery
- Understand how to develop and recommend changes to the Organisation’s Customer Service strategy
- Understand the nature of Customer complaints and how to investigate them
- Understand how to take action to deal with customer complaints
- Understand why and how to analyse customer complaints
- Know the importance of good relationships with colleagues and customers
20
Understanding and contributing to the aims of the Organisation
Verified
Key Learning Objectives:
- Understand the organisation in which they work.
- Understand the products and services provided by the Company.
- Understand their own contribution to achieving their organisation’s aims and objectives.
- Know the makeup of the Organisation’s current and potential Customer base.
- Understand how to recognise opportunities to change the products and services available from the Organisation.
- Understand the potential effects of introducing new products or services.
- Know how to minimise wastage of materials.
- Know how to identify potential improvements to work activities and procedures.
21
Understanding Automotive Glazing Products
Verified
Key Learning Objectives:
- Know the difference in construction between laminated and toughened glass and how they behave on impact and how the different types of glass can be processed after manufacture.
- Know why the use of laminated glass in side and rear windows is minimal.
- Know the properties of Polyvinyl Butyral (PVB) interlayers used in automotive glass manufacture.
- Know what a direct glazing system is and what its properties are.
- Know the terminology for different types of windscreens and their properties.
- Know the possible implications of installing an after market sunroof.
- Know the range of glass tints available, how to identify them and what problems can occur.
- Know how solar control glass is constructed, what its uses are and how it works.
- Know the purpose and meanings of glass marking.
- Know the properties of heated rear and front windscreens.
- Know why it is important to be aware of airbags, how to identify their presence and what precautions need to be taken when working near them.
- Know how rain sensors work for automatic wiper activation, how to check them, the types of problem that can occur and how to overcome them.
- Know how light sensors work, how to check them, the types of problem that can occur and how to overcome these.
- Know the types of resins and urethanes used in automotive glazing and what their uses are.
- Know the types of tools and equipment used in automotive glazing at what they are used for.
- Know what integrated antennas are used for in automotive glazing, reasons Vehicle Manufacturers use them and what kind of problems they have and how to overcome them.
- Know the types of membrane used on the inside of doors, what their purposes are, what problems can occur and how to overcome these problems.
- Know how to locate reset procedures for door glasses, how to use the procedures correctly and understand the implications of not following them correctly.
- Know what a hydrophobic coating is and how it may be used.
- Know the types of material used for temporary glazing, their uses and restrictions.
22
Understanding How To Review Job Changeover Processes
Verified
Key Learning Objectives:
- Understand the process for and importance of changeover operations in the work area.
- Know how to review the changeover operations in their work area.
- Understand the processes involved in improving changeover processes.
- Know the importance of documenting and promoting identified improvement methods.
- Understand how good working relationships help with the review of changeover processes.
- Understand how to plan a review of job changeover processes.
- Understand how to review the impact of the introduction of amendments to job changeover processes.
23
Understanding Internal and External Supply Chains
Verified
Key Learning Objectives:
- Understand the products and services currently provided by Suppliers in their area of responsibility
- Understand how to analyse Supplier performance and effectiveness
- Understand how to identify other products and services that could be outsourced
- Be able to identify other products and services that could be outsourced
- Understand the implications of changes to the products and services provided by Suppliers
- Understand how and why to identify and evaluate alternative Suppliers
- Understand how to implement changes to the Supply Chain
24
Understanding Methods of Continuous Improvement
Verified
Key Learning Objectives:
- Understand the concept of Continuous Improvement.
- Know the different tools available to engender continuous improvement.
- Know how to implement a continuous improvement activity.
- Know how to identify and communicate improvements to work activities.
- Know how to sustain an organised workplace.
25
Understanding the Building Regulations in the Fenestration Industry
Verified
Key Learning Objectives:
- Understand why Building Regulations exist, and where they apply.
- Know the main parts of Building Regulations that affect the Fenestration Industry
- Know who can carry out inspection of work covered by the Building Regulations and who is responsible for ensuring the inspection takes place
- Know the implications of a failed inspection.
- Understand the aims of part L(Conservation of Fuel and Power) of the Building Regulations regarding U value requirements for Fenestration installation
- Know the name and range of the UK's national system used for rating the energy efficiency of windows and the minimum energy rating band acceptable in the Building Regulations.
- Know the optimum space for heat retention between 2 panes of glass in a double glazed unit
- Know the types of glazing units other than “traditional” double glazed units that can help meet the requirements of Part L of the Building Regulations and the benefits of the different types
- Know the advantages of using types of glazing that minimise heat loss.
- Understand what is meant by safety glazing.
- Understand when safety glazing must be used
- Know the exceptions to the use of safety glazing and the minimum thickness acceptable for the exceptions
- Know the requirements for visible glass markings
- Know the common problems that can occur when taking delivery of glass and how to minimise the impact of these problems
- Know the types of windows and doors that part A (Structure) of the Building Regulations applies to
- Understand when Lintels should be used
- Understand the process to be followed with Bay Window replacement
- Understand when and why to ensure any defects in the structure should be addressed before the installation commences
- Know what bearing plates are and when they should be used
- Understand the problems that can occur in bay window removal and replacement and how to overcome them
26
Understanding the Environmental Impact of work activities
Verified
Key Learning Objectives:
- Understand the work activities that could have environmental impact
- Understand the legal requirements regarding the environmental impact of work activities
- Understand how to assess the impact of work activities on the environment
- Understand how the outcomes of environmental assessments are recorded and reported
- Know how to review and evaluate the findings of environmental reports and decide on suggested changes
- Understand the principles of environmental management
- Understand how to communicate information on environmental issues to the relevant personnel
- Understand how to monitor the adherence of staff to environmental policies
27
Understanding the principles of Quality Auditing
Verified
Key Learning Objectives:
- Understand the features and purpose of Quality Management.
- Know how to prepare for Quality Audits.
- Understand how to carry out a Quality Audit.
- Understand how to review the findings of Quality Audits and identify actions required.
- Understand how to communicate the findings of Quality Audits.
- Understand how to evaluate the effectiveness and appropriateness of the audit process.
Regulatory & Verification Details
- Qualification Number (QN)
- 600/9176/9
- Regulated Status
- Available to learners
- Awarding Body
- GQA
- Qualification Type
- Occupational Qualification
- Operational Start
- Jun 2013