Highfield
Level 1
QN: 601/7005/0
Curriculum Active
Highfield Level 1 Award in Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Vocationally-Related Qualification. Total guided learning hours: 30 hours.
Qualification Level
Level 1
Awarding Body
Highfield
Syllabus Units
1 Units
Guided Hours
30 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Customer Service
Verified
Key Learning Objectives:
- Know how to deliver good customer service
- Know different communication methods
- Know how to provide good customer service in line with organisational procedures
- Know how to effectively deal with customer queries, problems and complaints
Regulatory & Verification Details
- Qualification Number (QN)
- 601/7005/0
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Sept 2015