Highfield
Level 1
QN: 600/4637/5
Curriculum Active
Highfield Level 1 Certificate In Retail Knowledge (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Vocationally-Related Qualification. Total guided learning hours: 128 hours.
Qualification Level
Level 1
Awarding Body
Highfield
Syllabus Units
11 Units
Guided Hours
128 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Being Responsible for Other People’s Money
Verified
Key Learning Objectives:
- Know different methods of payment and when they could be used
- Understand the importance of handling other people’s money responsibly
- Know procedures that might apply when responsible for other people’s money
- Be able to handle financial transactions responsibly
2
Planning an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to select a suitable enterprise activity
- Know appropriate roles and skills required for the enterprise activity
- Understand the costs involved in producing and selling a product or service
- Know appropriate promotional techniques
3
Running an Enterprise Activity
Verified
Key Learning Objectives:
- Know how to increase the likelihood of success in an enterprise activity
- Be able to complete an enterprise activity
- Be able to review the success of the enterprise activity
4
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer service is adapted to meet the needs of individual customers
- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
5
Understanding how a retail business maintains health, safety and security on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know how health and safety are maintained on the premises of a retail business
- Know how cash and stock are kept secure on the premises of a retail business
6
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the key employment rights and responsibilities of employees and the employer
- Know the characteristics of effective team working in retail business
- Understand a range of activities for improving own skills and performance
7
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
8
Understanding the business of retail
Verified
Key Learning Objectives:
- Understand how retail outlets differ in size and type
- Understand the range of retail occupations
- Understand the retail supply chain
- Understand the contribution which the retail sector makes to the economy of the United Kingdom
- Understand how customers’ concerns influence the products and services offered by retailers
9
Understanding the control, handling and replenishment of stock in a retail business
Verified
Key Learning Objectives:
- Understand the principles of stock control
- Understand how to move, handle and store stock
- Understand procedures for replenishing stock
10
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
11
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the selling process
- Understand how to find out what the customer wants
- Understand how product information can be used to promote sales
Regulatory & Verification Details
- Qualification Number (QN)
- 600/4637/5
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Mar 2012