Highfield
Level 2
QN: 600/0670/5
Curriculum Active
Highfield Level 2 Award in Conflict Management (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Other Vocational Qualification. Total guided learning hours: 11 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
1 Units
Guided Hours
11 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Highfield Level 2 Award in Conflict Management (RQF)
Managing conflict in the workplace when dealing with customers, service users or the public
Verified
Key Learning Objectives:
- Know how communication can be used to solve problems and reduce the likelihood of conflict, Know the factors that influence human responses in conflict situations, Know how to assess and reduce risks in conflict situations, Know how to communicate effectively and de-escalate conflict in emotive situations, Know good practice to follow after conflict situations
Regulatory & Verification Details
- Qualification Number (QN)
- 600/0670/5
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Other Vocational Qualification
- Operational Start
- Apr 2011