Highfield
Level 2
QN: 600/6685/4
Curriculum Active
Highfield Level 2 Award In Customer Service (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Vocationally-Related Qualification. Total guided learning hours: 6 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
1 Units
Guided Hours
6 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Customer Service
Verified
Key Learning Objectives:
- Understand the principles of customer service
- Understand how customer needs and expectations are formed
- Know the interpersonal skills and appropriate behaviour required in the customer service environment
- Understand the principles of responding to customers’ problems or complaints
Regulatory & Verification Details
- Qualification Number (QN)
- 600/6685/4
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Oct 2012