Highfield
Level 2
QN: 600/3750/7
Curriculum Active
Highfield Level 2 Certificate In Retail Knowledge (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Vocationally-Related Qualification. Total guided learning hours: 274 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
16 Units
Guided Hours
274 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Principles of Food Safety for Retail
Verified
Key Learning Objectives:
- Understand the importance of food handlers keeping themselves and work areas clean and hygienic
- Understand the importance of keeping food products safe
2
Understand how to approach work-based projects within retail business
Verified
Key Learning Objectives:
- Understand how to undertake a project and solve problems specific to a retail function or project
- Understand what constitutes a successful project
3
Understanding customer service in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of customer service on retail business
- Understand how retail businesses find out about customers’ needs and preferences
- Understand the importance to a retail business of customer service standards, policies and procedures
- Understand how customer complaints and problems are resolved in a retail business
4
Understanding environmental sustainability in the retail sector
Verified
Key Learning Objectives:
- Understand the effect of climate change on the environment
- Understand the relevance of climate change issues to the retail sector
- Know the key environmental legislation which impacts on the retail sector
- Understand how waste is managed within the retail sector
- Understand energy conservation and how to reduce carbon emissions within the retail sector
- Understand water conservation and the demand on water consumption
5
Understanding how a retail business maintains health and safety on its premises
Verified
Key Learning Objectives:
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
6
Understanding how individuals and teams contribute to the effectiveness of a retail business
Verified
Key Learning Objectives:
- Know the employment rights and responsibilities of an employee and the employer
- Understand the importance and characteristics of effective team work in retail business
- Understand the impact of effective communication skills when working in a retail team
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
- Understand how to improve personal performance
- Understand how personal performance contributes to business success
7
Understanding how the effectiveness of store operations can be improved
Verified
Key Learning Objectives:
- Understand the process of improving store operations
- Understand how to communicate with and motivate those involved in bringing about change and improvement in store operations
- Understand how the organisation and scheduling of staffing contributes to the effectiveness of store operations
8
Understanding how to maintain the confidentiality and security of customer data held online
Verified
Key Learning Objectives:
- Understand legal and organisational requirements relating to the maintenance of online data confidentiality and security
- Understand the procedures to follow to maintain online data confidentiality and security
9
Understanding retail consumer law
Verified
Key Learning Objectives:
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licensed and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
10
Understanding security and loss prevention in a retail business
Verified
Key Learning Objectives:
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Know what actions can be taken to prevent crime in a retail business
- Know how security incidents should be dealt with
11
Understanding the control, receipt and storage of stock in a retail business
Verified
Key Learning Objectives:
- Understand the importance of having the right stock levels
- Understand how goods are received on the premises of a retail business
- Understand how stock should be stored to prevent damage or loss
12
Understanding the handling of customer payments in a retail business
Verified
Key Learning Objectives:
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
13
Understanding the retail selling process
Verified
Key Learning Objectives:
- Understand the five steps of the selling model
- Understand how questions are used to identify customers’ needs
- Understand the benefits and uses of product knowledge
- Understand how sales are closed
14
Understanding the use of in-store web-based facilities in promoting retail sales
Verified
Key Learning Objectives:
- Understand the in-store web-based retail selling facilities and the use of these facilities within their area of operations
- Understand the impact of web-based retail facilities upon the customer shopping experience
15
Understanding visual merchandising for retail business
Verified
Key Learning Objectives:
- Understand the importance window displays have in translating the retailer’s identity to the customer
- Understand how events and props are used to promote merchandise in a retail environment
- Understand how to plan and install window and store displays
- Understand how floor layouts and product adjacencies maximise sales
- Understand the importance of product preparation and handling
Regulatory & Verification Details
- Qualification Number (QN)
- 600/3750/7
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Vocationally-Related Qualification
- Operational Start
- Dec 2011