Highfield
Level 2
QN: 600/4284/9
Curriculum Active
Highfield Level 2 Certificate In Retail Skills (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 1603 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
73 Units
Guided Hours
1603 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Advise customers on the fixing and care of tiles
Verified
Key Learning Objectives:
- Be able to establish customer requirements for fixing tiles
- Be able to explain to customers how to fix tiles
- Be able to recommend additional products to customers
2
Assemble products for display in a retail environment
Verified
Key Learning Objectives:
- Be able to assemble products for display in a retail environment
3
Assemble visual merchandising displays
Verified
Key Learning Objectives:
- Understand the purpose of layout design
- Know how to interpret instructions for assembling visual merchandising displays
- Be able to assemble visual merchandising displays
4
Audit stock levels and stock inventories in a retail environment
Verified
Key Learning Objectives:
- Be able to implement a stock audit in a retail environment
- Be able to use the findings of an audit to identify and re
- solve problems with stock levels and stock inventories
- Be able to communicate the results of an audit
5
Carry out promotional campaigns in a retail environment
Verified
Key Learning Objectives:
- Understand opportunities to promote particular products
- Be able to promote products to customers as part of a promotional campaign
- Be able to contribute to the evaluation of a promotional campaign
6
Cash up in a retail environment
Verified
Key Learning Objectives:
- Be able to cash up accurately in a retail environment
7
Check stock levels and sort out problems with stock levels in a retail environment
Verified
Key Learning Objectives:
- Understand the purpose of checking stock levels in a retail environment
- Be able to check stock levels in a retail environment as instructed
- Be able to deal with or report stock-related problems that arise when checking stock levels in a retail environment
8
Check the accuracy of records of hours worked by staff in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of maintaining accurate records of the hours worked by staff in a retail environment
- Understand the level of service that needs to be provided to colleagues in relation to records of the number of hours they have worked
- Be able to check the accuracy of records of hours worked by staff in a retail environment
- Be able to provide information about the number of hours worked by staff in a retail environment
9
Choose merchandise to feature in visual merchandising displays
Verified
Key Learning Objectives:
- Understand the purpose of featuring merchandise in visual merchandising displays
- Be able to evaluate merchandise for its display potential
- Be able to liaise with decision makers concerning the merchandise to be featured in a display
10
Contribute to improving a retail organisation’s visual merchandising policy
Verified
Key Learning Objectives:
- Understand how visual merchandising and visual design can benefit an organisation
- Be able to evaluate the organisation’s approach to visual design
- Be able to recommend new ideas for the organisation’s visual design
- Be able to support staff putting the organisation’s visual design policy into practice
11
Contribute to monitoring and maintaining ease of shopping in a retail sales area
Verified
Key Learning Objectives:
- Know how the layout and appearance of the sales floor influences sales
- Be able to maintain own area of the sales floor during trading hours
- Be able to report problems that could have a negative effect on the customer experience
12
Deal with customer queries and complaints in a retail environment
Verified
Key Learning Objectives:
- Understand how resolving customer queries and complaints contributes to customer loyalty and confidence
- Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
- Be able to deal with customer queries in a retail environment
- Be able to deal with customer complaints in a retail environment
13
Deliver goods from a retail environment to the customer’s delivery address
Verified
Key Learning Objectives:
- Understand the role of the delivery person in promoting a positive impression of the retail organisation
- Be able to prepare to deliver goods from a retail environment to customers’ delivery addresses
- Be able to convey goods from a retail environment to customers’ delivery addresses
- Be able to complete deliveries of goods at customers’ delivery addresses
14
Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
Verified
Key Learning Objectives:
- Understand the commercial value of demonstrating make-up and skincare products
- Understand the elements of a demonstration of make-up and skincare products
- Be able to prepare to demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
- Be able to apply make-up or skincare products to customers as part of a demonstration
- Be able to conclude a demonstration of make-up or skincare products
15
Demonstrate products to customers in a retail environment
Verified
Key Learning Objectives:
- Understand how product demonstrations can help to increase sales
- Be able to make the preparations needed to ensure a safe and efficient product demonstration
- Be able to communicate to customers the features and benefits of the products being demonstrated
- Be able to tidy the demonstration area when a product demonstration is finished
16
Dismantle and store props and graphics from visual merchandising displays
Verified
Key Learning Objectives:
- Understand the importance of storing props and graphics for future use in visual merchandising displays
- Be able to dismantle visual merchandising displays
- Be able to store props and graphics from dismantled visual merchandising displays
17
Display stock to promote sales to customers in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of checking for potential health and safety issues before setting up and dismantling displays
- Understand how displays help to promote sales
- Know about legal requirements for labelling products in a display
- Be able to establish the availability of space and other resources needed for a display
- Be able to prepare a display area for use in a retail environment
- Be able to set up a display in a retail environment
- Be able to label a display of stock in a retail environment
- Be able to dismantle a display in a retail environment
18
Dress visual merchandising displays to attract customers
Verified
Key Learning Objectives:
- Understand the purpose of visual merchandising displays
- Understand how visual merchandising displays achieve their intended purposes
- Be able to dress in-store displays and window displays
19
Evaluate the effectiveness of visual merchandising displays
Verified
Key Learning Objectives:
- Understand the types of evidence used to evaluate the effectiveness of visual merchandising displays
- Be able to gather information about customers' responses to visual merchandising displays
- Be able to analyse information from customers' responses to evaluate the effectiveness of visual merchandising displays
20
Finish bake-off food products in a retail environment
Verified
Key Learning Objectives:
- Understand the baking and cooling processes that apply to bake-off food products
- Know the legal and organisational requirements that apply to bake-off products
- Be able to finish the baking process of bake-off products in a retail environment
21
Finish meat products by hand in a retail environment
Verified
Key Learning Objectives:
- Be able to check the suitability of meat products for finishing in a retail environment
- Be able to organise own work area and equipment for finishing meat products in a retail environment
- Be able to achieve meat product yield and finish in a retail environment
22
Follow guidelines for planning and preparing visual merchandising displays
Verified
Key Learning Objectives:
- Understand the importance of visual merchandising displays and design briefs
- Understand the selection of approaches and effects in visual merchandising displays
- Understand the sourcing of merchandise and props to be featured in visual merchandising displays
- Be able to plan visual merchandising displays to fulfil a design brief
- Be able to source merchandise and props to be featured in visual merchandising displays
23
Follow point-of-sale procedures for age-restricted products in a retail environment
Verified
Key Learning Objectives:
- Know about legislation relating to the retail sale of age-restricted products
- Understand the importance of maintaining customer goodwill when requesting proof of age
- Be able to follow point-of-sale procedures for age-restricted products in a retail environment
24
Give customers a positive impression of yourself and your organisation.
Verified
Key Learning Objectives:
- establish rapport with customers
- respond appropriately to customers
- communicate information to customers
- understand how to give customers a positive impression of themselves and the organisation
25
Glaze, coat or decorate bake-off products for sale in a retail environment
Verified
Key Learning Objectives:
- Know the legal and organisational requirements that apply when glazing, coating and decorating bake-off products in a retail environment
- Be able to glaze, coat and decorate bake-off products in a retail environment
26
Hand-divide, mould and shape fermented dough
Verified
Key Learning Objectives:
- Hand-divide fermented dough to specifications and instructions, Hand-mould and shape fermented dough
27
Hand-process fish in a retail environment
Verified
Key Learning Objectives:
- Understand safe working practices in relation to hand-processing fish
- Understand the relationship between the anatomy of fish and the way fish are hand-processed
- Be able to hand-process fish
- Be able to maintain own work area in a condition fit for hand-processing fish
28
Help customers to apply for a retail store’s credit card and associated insurance products
Verified
Key Learning Objectives:
- Understand the legal requirements relating to informing customers about insurance products associated with a retail store’s credit card
- Understand the importance of helping customers to understand the implications of applying for a retail store’s credit card and associated insurance products
- Understand the legal requirements relating to helping customers to apply for the store’s credit card and associated insurance products
- Be able to offer customers insurance products associated with the store’s credit card
- Be able to help customers to apply for a retail store’s credit card and associated insurance products
29
Help customers to choose delicatessen products in a retail environment
Verified
Key Learning Objectives:
- Be able to find out what customers are looking for at the delicatessen counter
- Be able to suggest delicatessen products that meet customer needs
30
Help customers to choose products in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of focusing on the individual customer’s requirements
- Know how sales are confirmed with the customer and closed
- Be able to find out what products customers may be interested in buying
- Be able to help customers to choose the products that best meet their needs
- Be able to close sales
31
Help customers to choose specialist products in a retail environment
Verified
Key Learning Objectives:
- Understand commercial awareness in relation to the organisation, its target market and product offer
- Understand the specialist products within own area of responsibility
- Be able to initiate and develop a rapport with customers
- Be able to match specialist products to individual customer requirements
- Be able to maintain own product knowledge and expertise in relation to specialist products
32
Identify and report the presence of pests, diseases and disorders
Verified
Key Learning Objectives:
- Identify and report the presence of pests, diseases and disorders
- Be able to work safely and minimise environmental damage
- Know how to identify and report the presence of pests, diseases and disorders
- Know relevant health and safety legislation and environmental good practice
33
Keep stock on sale at required levels in a retail environment
Verified
Key Learning Objectives:
- Understand the relationship between stock levels and demand for stock
- Understand the relationship between stock levels and the quality of stock on sale
- Be able to check the level of stock on sale in a retail environment
- Be able to replenish stock on sale in a retail environment
34
Load orders for despatch from a retail store to customers
Verified
Key Learning Objectives:
- Know why it is important to work safely in the loading area
- Know how own working practices contribute to an efficient delivery service
- Be able to keep loading facilities and equipment in a usable condition
- Be able to ensure that orders are ready for loading
- Be able to load orders into delivery vehicles
35
Maintain food safety while working with food in a retail environment
Verified
Key Learning Objectives:
- Know how own personal hygiene and behaviour contribute to food safety in a retail environment
- Know how to deal with indicators of potential food safety hazards in a retail environment
- Be able to keep self and clothes clean while working with food in a retail environment
- Be able to deal with indicators of potential food safety hazards in a retail environment
36
Maintain moisture levels for crops or plants
Verified
Key Learning Objectives:
- Know why it is important to maintain moisture for crops and plants
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Be able to select
- use and maintain equipment
- Be able to maintain moisture levels for crops and plants
- Be able to work safely and minimise environmental damage
37
Maintain the availability of goods on display in a retail environment to promote sales
Verified
Key Learning Objectives:
- Understand how the display of goods can promote sales
- Understand legal and organisational requirements for displaying goods
- Be able to organise staff to display goods for retail sale
- Be able to evaluate the effectiveness of displays
- Be able to maintain the required quantity and quality of goods on display
38
Make props and decorate fixtures and panels for visual merchandising displays
Verified
Key Learning Objectives:
- Understand the purpose of props within visual merchandising displays
- Be able to specify requirements for visual merchandising props
- Be able to make props for use in visual merchandising displays
- Be able to decorate fixtures and panels for visual merchandising displays
39
Manage staff to receive goods in a retail environment
Verified
Key Learning Objectives:
- Be able to manage staff to receive and check incoming deliveries of goods in a retail environment
40
Manage the payment transaction process in a retail environment
Verified
Key Learning Objectives:
- Be able to monitor payment transaction processing in a retail environment
- Be able to manage the operation of payment points in a retail environment
41
Manage the use of signage and graphics in visual merchandising displays
Verified
Key Learning Objectives:
- Understand how signage and graphics are used in visual merchandising displays
- Understand the importance of complying with legal requirements relating to the use of signage and graphics in visual merchandising
- Understand the importance of monitoring the use of signage and graphics in visual merchandising displays
- Be able to source the signage and graphics needed for visual merchandising displays
- Be able to co-ordinate the use of signage and graphics in visual merchandising displays
- Be able to monitor the use of signage and graphics in visual merchandising displays
42
Merchandise plants and other relevant products
Verified
Key Learning Objectives:
- Know how to merchandise plants and other products
- Be able to merchandise plants and other products
- Know how to maintain the condition of plants for sale
- Be able to maintain plants ready for sale
43
Monitor and support secure payment point use during trading hours
Verified
Key Learning Objectives:
- Understand the data security risks associated with payment point use
- Be able to monitor and support secure payment point use during trading hours
44
Operate a customer record card system on a beauty counter in a retail environment
Verified
Key Learning Objectives:
- Understand how to maintain the customer record card system in a retail environment
- Be able to set up record cards for customers at a beauty counter in a retail environment
- Be able to use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment
45
Order and position signage and graphics for visual merchandising displays
Verified
Key Learning Objectives:
- Understand the role of signage and graphics within visual merchandising
- Be able to source signage and graphics to meet visual merchandising needs
- Be able to position signage and graphics to support visual merchandising
46
Organise and monitor the storage of stock in a retail environment
Verified
Key Learning Objectives:
- Understand the causes and prevention of stock loss within storage systems
- Understand the legal and organisational requirements for storing stock
- Be able to organise the use of storage facilities in a retail environment
- Be able to monitor the storage and care of stock in a retail environment
47
Organise own work to meet a dough production schedule in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of maintaining health and safety and food safety during dough production
- Understand why efficient and effective dough production is important to the organisation and its customers
- Be able to organise own work to meet a dough production schedule in a retail environment
48
Pick products in a retail environment to fulfil customer orders
Verified
Key Learning Objectives:
- Be able to organise own work to pick orders within a retail environment
- Be able to pick products in a retail environment to meet customer requirements
- Be able to prepare picked orders for collection or despatch from a retail environment
49
Place goods and materials into storage in a retail environment
Verified
Key Learning Objectives:
- Understand the requirements for storing goods and materials in a retail environment
- Know procedures for resolving problems with storage facilities and equipment
- Be able to place goods and materials into storage in a retail environment
50
Portion delicatessen products to meet customer requirements in a retail environment
Verified
Key Learning Objectives:
- Be able to cut and weigh delicatessen products to meet customer requirements
- Be able to wrap or package portioned delicatessen products for customers
- Be able to maintain the display of a delicatessen counter
51
Prepare newspapers and magazines for return to merchandisers
Verified
Key Learning Objectives:
- Be able to plan own work to prepare newspapers and magazines for return to merchandisers
- Be able to gather together newspapers and magazines for return to merchandisers
- Be able to prepare batches of newspapers and magazines for return to merchandisers
- Be able to complete the administration associated with magazine and newspaper returns
52
Process applications for credit agreements offered in a retail environment
Verified
Key Learning Objectives:
- Understand the legal aspects of offering credit agreements
- Understand legal aspects of processing credit agreement applications
- Be able to process applications for credit agreements offered in a retail environment
53
Process customer orders for goods in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of customer service in relation to processing customers’ orders
- Understand the correct use of customer information in relation to processing customers’ orders
- Be able to find out what customers want to order
- Be able to check the availability of the goods customers want to order
- Be able to process orders for customers
54
Process greengrocery products for sale in a retail environment
Verified
Key Learning Objectives:
- Be able to prepare greengrocery products for sale
- Be able to replenish displays of greengrocery products
- Be able to maintain the quality of greengrocery products on display
55
Process payments for purchases in a retail environment
Verified
Key Learning Objectives:
- Understand legal and organisational requirements for processing payments in a retail environment
- Be able to process payments for purchases in a retail environment
56
Process returned goods in a retail environment
Verified
Key Learning Objectives:
- Know about rights and responsibilities in relation to returned goods
- Understand the importance of stock control systems
- Be able to help retail customers who need to return goods
- Be able to process returned goods
57
Produce staffing schedules to help a retail team to achieve its targets
Verified
Key Learning Objectives:
- Understand the uses of and constraints upon the staffing schedules for a retail team
- Be able to produce staffing schedules for a retail team
- Be able to adjust staffing schedules to take account of changing operational needs and constraints
58
Promote a retail store’s credit card to customers in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of promoting a retail store’s credit card to both potential and existing holders of the card
- Be able to promote a retail store’s credit card to customers in a retail environment
59
Promote food or drink products by offering samples to customers
Verified
Key Learning Objectives:
- Understand the business reasons for offering samples of food or drink to customers
- Be able to set up attractive and hygienic displays of food or drink samples
- Be able to interact with customers at a display of food or drink samples
- Be able to dispose of food or drink samples in line with organisational procedures
60
Promote loyalty schemes to customers in a retail environment
Verified
Key Learning Objectives:
- Understand the benefits to the organisation of signing customers up to the organisation’s loyalty scheme
- Understand the importance of giving customers a good impression when promoting the organisation’s loyalty scheme
- Be able to communicate to customers the features and benefits of the organisation’s loyalty scheme
- Be able to gain customers’ commitment to the organisation’s loyalty scheme
61
Protect own and others’ health and safety when working in a retail environment
Verified
Key Learning Objectives:
- Understand how to promote health and safety in own workplace
- Understand own role in protecting own and others’ health and safety
- Be able to deal with accidents and emergencies in a retail environment
- Be able to protect own and others’ health and safety during day-to-day work activities
62
Provide a bra fitting service in a retail environment
Verified
Key Learning Objectives:
- Understand what a bra fitting session involves
- Know the features and benefits of different types of bra
- Understand how to prolong the life of a bra
- Know the arrangements for obtaining bras both in and out of stock
- Know how to fit customers for bras
- Be able to find potential customers for the bra fitting service
- Be able to fit customer for bras
63
Provide a counter and takeaway service
Verified
Key Learning Objectives:
- Be able to serve customers at the counter
- Know how to serve customers at the counter
- Be able to maintain counter and service areas
- Know how to maintain counter and service areas
64
Provide National Lottery products to customers
Verified
Key Learning Objectives:
- Understand how the National Lottery operates
- Be able to use the service terminal
- Be able to communicate with customers concerning National Lottery products
- Be able to process National Lottery prize payouts
65
Provide nutrients to crops or plants
Verified
Key Learning Objectives:
- Know how nutrient requirements vary and their method of application
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Be able to provide nutrients to plants or crops
- Be able to work safely and minimise environmental damage
- Be able to select use and maintain equipment
66
Provide service to customers in a dressing room in a retail environment
Verified
Key Learning Objectives:
- Be able to use the dressing room facilities in a retail environment to create sales opportunities
- Be able to take measures to minimise stock loss while serving customers in a dressing room in a retail environment
- Be able to keep dressing room facilities in a retail environment ready for customer use
- Be able to process unsold merchandise in a dressing room in a retail environment
67
Receive goods and materials into storage in a retail environment
Verified
Key Learning Objectives:
- Understand the importance of preparing for expected deliveries
- Understand own responsibility for handling goods and materials
- Be able to prepare to receive deliveries in a retail environment
- Be able to receive deliveries into storage in a retail environment
68
Reduce security risks in a retail environment
Verified
Key Learning Objectives:
- Know about security risks that can arise in a retail environment
- Be able to reduce security risks in a retail environment
69
Remove unwanted plant growth to maintain development
Verified
Key Learning Objectives:
- Know the different types of unwanted plant growth
- Know how to maintain plant development
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Be able to select
- use and maintain equipment
- Be able to identify unwanted plant growth
- Be able to remove unwanted plant growth
- Be able to work safely and minimise environmental damage
70
Select, weigh and measure bakery ingredients
Verified
Key Learning Objectives:
- Check quantities of ingredients
- Select ingredients, Weigh and measure ingredients
71
Sort donated goods for resale or recycling in a retail environment
Verified
Key Learning Objectives:
- Know how to sort donated goods safely
- Be able to sort donated goods for selling or recycling
72
Work effectively in a retail team
Verified
Key Learning Objectives:
- Understand how to recognise discrimination, bullying and harassment in own workplace
- Be able to work effectively in a retail team
- Be able to improve own work performance in a retail team
Regulatory & Verification Details
- Qualification Number (QN)
- 600/4284/9
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Jan 2012