Highfield
Level 2
QN: 601/4107/4
Curriculum Active
Highfield Level 2 Diploma in Business Administration (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 1383 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
60 Units
Guided Hours
1383 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Administer the recruitment and selection process
Verified
Key Learning Objectives:
- Understand the recruitment and selection process
- Be able to administer the recruitment process
- Be able to administer the selection process
2
Bespoke Software
Verified
Key Learning Objectives:
- Input and combine information using bespoke applications
- Use appropriate structures to organise and retrieve information efficiently
- Use the functions of the software effectively to process and present information
3
Communication in a business environment
Verified
Key Learning Objectives:
- Understand the requirements of written and verbal business communication
- Be able to produce written business communications
- Be able to communicate verbally in business environments
4
Contribute to the development and implementation of an information system
Verified
Key Learning Objectives:
- Understand the design and implementation of an information system
- Be able to contribute to the development of an information system
- Be able to contribute to the implementation of an information system
5
Data Management Software
Verified
Key Learning Objectives:
- Enter, edit and maintain data records in a data management system, Retrieve and display data records to meet requirements
6
Deliver customer service
Verified
Key Learning Objectives:
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Be able to prepare to deal with customers
- Be able to provide customer service
- Be able to support improvements to customer service delivery
7
Exploring Social Media
Verified
Key Learning Objectives:
- Understand the opportunities and threats associated with using social media.
- Understand the application of social media.
8
Handle mail
Verified
Key Learning Objectives:
- Understand how to deal with mail
- Be able to deal with incoming mail
- Be able to deal with outgoing mail
9
Health and safety in a business environment
Verified
Key Learning Objectives:
- Understand health and safety responsibilities in a business environment
- Know how to work in a safe way in a business environment
- Be able to comply with health and safety requirements in a business environment
10
Meet and welcome visitors in a business environment
Verified
Key Learning Objectives:
- Know how to meet visitors in a business environment
- Be able to meet visitors in a business environment
11
Monitor information systems
Verified
Key Learning Objectives:
- Understand how information systems are used
- Be able to monitor information systems
12
Organise business travel or accommodation
Verified
Key Learning Objectives:
- Understand the organisation of business travel or accommodation for others
- Be able to research business travel or accommodation options for others
- Be able to make business travel or accommodation arrangements for others
13
Participate in a project
Verified
Key Learning Objectives:
- Understand how to manage a project
- Be able to support the delivery of a project
14
Principles of digital marketing
Verified
Key Learning Objectives:
- Understand the role of digital marketing
- Understand the use of search engine optimisation (SEO)
- Understand the requirements of marketing research using the internet
- Understand the uses of digital marketing devices and messages
- Understand how to use digital technology for marketing purposes
15
Principles of equality and diversity in the workplace
Verified
Key Learning Objectives:
- Understand the implications of equality legislation
- Understand organisational standards and expectations for equality and diversity and context in the workplace
16
Principles of marketing theory
Verified
Key Learning Objectives:
- Understand how to segment the market
- Understand the value of marketing
- Understand the principles of socially responsible marketing
17
Processing customers’ financial transactions
Verified
Key Learning Objectives:
- Be able to deal with customer transactions and documentation
- Be able to comply with all codes, laws and regulatory requirements
18
Provide administrative support for meetings
Verified
Key Learning Objectives:
- Understand the administration of meetings
- Be able to make administrative preparations for meetings
- Be able to support the administration of meetings
19
Provide reception services
Verified
Key Learning Objectives:
- Understand reception services
- Be able to provide a reception service
20
Spreadsheet Software
Verified
Key Learning Objectives:
- Use a spreadsheet to enter, edit and organise numerical and other data
- Select and use appropriate formulas and data analysis tools to meet requirements
- Select and use tools and techniques to present and format spreadsheet information
21
Understand employer organisations
Verified
Key Learning Objectives:
- Understand organisational structures
- Understand the organisational environment
22
Understand the legal context of business
Verified
Key Learning Objectives:
- Understand the legal frame
- work within which businesses operate
- Understand the principles of business governance
- Understand how contract law affects a business
- Understand the requirements of employment law
23
Understand the use of research in business
Verified
Key Learning Objectives:
- Understand the research process
- Understand how to use research in business
Regulatory & Verification Details
- Qualification Number (QN)
- 601/4107/4
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Sept 2014