Highfield
Level 2
QN: 601/3093/3
Curriculum Active
Highfield Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 248 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
17 Units
Guided Hours
248 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Carry fare paying passengers within the framework of the private hire industry
Verified
Key Learning Objectives:
- Understand the reasons why drivers, vehicles and operators have to have a licence to operate
- Understand how to meet the requirements to hold and retain a driver’s licence
- Know how to provide a private hire vehicle that meets the requirements of the licensing authority
- Be able to work within the regulatory frame
- work for carrying passengers for hire and reward
- Know how to work within the regulatory frame
- Know how to discharge the duties and responsibilities of a licensed operator
2
Carry fare paying passengers within the regulatory framework of the taxi industry
Verified
Key Learning Objectives:
- Understand the reasons why drivers and vehicles have to obtain a licence
- Know how to meet the requirements to hold and retain a driver’s licence
- Know how to provide a hackney carriage that meets the requirements of the licensing authority
- Be able to work within the regulatory frame
- work for carrying passengers for hire and reward
- Know how to work within the regulatory frame
3
Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
Verified
Key Learning Objectives:
- Be able to develop and maintain work skills and knowledge
- Know how to develop and maintain work skills and knowledge
4
Drive a taxi or private hire vehicle in a professional manner
Verified
Key Learning Objectives:
- Be able to prepare to drive the vehicle for the safe transport of passengers
- Understand how to prepare oneself to drive the vehicle for the safe transport of passengers
- Be able to drive the vehicle and transport passengers safely and in comfort
- Know how to transport customers in a safe and comfortable manner
5
Employment Rights and Responsibilities in the Passenger Transport Sector
Verified
Key Learning Objectives:
- Know employment rights and responsibilities of the employee and employer
- Understand employment rights and responsibilities and how these affect organisations
6
Ensure health and safety of the taxi and private hire driver and passengers
Verified
Key Learning Objectives:
- Be able to recognise hazards and assess risks to health and safety
- Know how to identify hazards and assess risks to health and safety
- Be able to prevent or protect oneself and passengers against potential hazards and risks
- Understand how to prevent or protect oneself against potential hazards and risks
- Respond to an emergency affecting passengers
- Understand how to respond to an emergency affecting passengers
7
Manage and administer small businesses in the community transport, taxi or private hire industries
Verified
Key Learning Objectives:
- Be able to plan and operate a small business
- Know how to plan and operate a small business
- Be able to manage accounting and administration functions
- Know how to manage accounting and administration functions
8
Plan routes in the taxi and private hire industries
Verified
Key Learning Objectives:
- Be able to transport the customer by the most direct and recognised route possible
- Know how to transport customers by the most direct and recognised route possible
9
Process fares and charges for private hire passengers
Verified
Key Learning Objectives:
- Be able to carry out private hire work on behalf of an operator
- Know how to carry out private hire work when contracted to a private hire operator
10
Process fares and charges for taxi passengers
Verified
Key Learning Objectives:
- Be able to accurately charge out a fare for transporting passengers within a hire and reward system
- Know how to accurately charge out a fare for transporting passengers within a hire and reward system
11
Process telephone bookings in the road passenger transport industries
Verified
Key Learning Objectives:
- Be able to identify the prospective passenger’s transport requirements
- Know how to identify the prospective passenger’s transport requirements
- Be able to communicate changes to transport arrangements
- Know how to communicate changes to transport arrangements
12
Provide a safe and legal vehicle for transporting passengers by taxi and/ or private hire
Verified
Key Learning Objectives:
- Be able to clean the vehicle in preparation for transporting fare paying passengers
- Know how to clean the vehicle in preparation for fare paying passengers
- Be able to carry out a routine inspection of a licensed vehicle prior to carrying passengers
- Know how to undertake a regular inspection regime to maintain the safety and efficiency of the licensed vehicle
- Be able to carry out basic servicing and operational checks to maintain vehicle safety and efficiency
- Know how to monitor vehicle systems between service intervals and inspections
13
Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle
Verified
Key Learning Objectives:
- Be able to provide safe wheelchair assistance to customers who require transfer to the accessible vehicle
- Be able to provide safe assistance for customers who want to transfer from wheelchair to the vehicle
- Know how to provide safe wheelchair assistance to customers who require transfer to the accessible vehicle
14
Provide a transport service in the taxi and private hire vehicle industries for customers who require assistance
Verified
Key Learning Objectives:
- Be able to identify when customers need assistance and provide appropriate assistance
- Know how to identify when customers need assistance and provide appropriate assistance
- Understand anti-discriminatory legislation
- Be able to offer appropriate assistance to customers who may experience difficulties in using licensed vehicles
- Know how to provide an appropriate service for customers who may experience difficulties in using taxis and private hire vehicles
15
Provide professional customer service in the taxi and private hire industries
Verified
Key Learning Objectives:
- Be able to demonstrate professionalism and efficiency
- Understand the importance of providing a professional service in a competitive passenger transport market
- Be able to deliver quality customer service to customers
- Know how to deliver quality customer service
- Be able to work and communicate effectively with people who can support and assist customers
- Know how to work and communicate effectively with people who can support and assist customers
16
Transport children and young persons by taxi, private hire or chauffeuring
Verified
Key Learning Objectives:
- Be able to prepare a vehicle for transporting children and young persons
- Understand the role of the driver in ensuring that the vehicle and its ancillary components are fit for purpose
- Be able to safely pick up and transport children and young persons to an appointed destination point where they can be safely handed over to an authorised person
- Know how to safely pick up and transport children and young persons to a destination point where they can be safely handed over to an authorised person
17
Transport parcels, luggage and other items in the taxi and private hire industries
Verified
Key Learning Objectives:
- Be able to accept and load parcels, luggage and other items for transporting
- Know how to accept and load parcels, luggage and other items for transporting
- Be able to carry out lost property checks and take the appropriate steps to identify the owner
- Know how to carry out lost property checks and take the appropriate steps to identify the owner
Regulatory & Verification Details
- Qualification Number (QN)
- 601/3093/3
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2014