Highfield
Level 2
QN: 601/6632/0
Curriculum Active
Highfield Level 2 NVQ Diploma in Passenger Carrying Vehicle Driving (Bus and Coach) (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 469 hours.
Qualification Level
Level 2
Awarding Body
Highfield
Syllabus Units
18 Units
Guided Hours
469 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Contribute to health and safety in the bus and coach work environment
Verified
Key Learning Objectives:
- Be able to identify risks to health and safety
- Know how to identify risks to health and safety
- Be able to limit danger and damage to people and property
- Know how to limit danger and damage to people and property
2
Deal effectively with challenging situations and passengers on a bus or coach
Verified
Key Learning Objectives:
- Be able to assess situations and decide on action needed
- Know how to assess situations and decide on action needed
- Be able to take action to deal with difficult passengers
- Know how to take action to deal with difficult passengers
3
Deal with emergencies and incidents during a bus or coach journey
Verified
Key Learning Objectives:
- Be able to assess situations and decide on what action is needed.
- Know how to assess situations and decide on what action is needed.
- Be able to take action to deal with roadside checks by the police or the Driver and Vehicle Standards Agency (DVSA).
- Know how to take action to deal with roadside checks by the police or the DVSA.
- Be able to take action to deal with emergencies and incidents.
- Know how to take action to deal with emergencies and incidents
4
Drive passenger carrying vehicles on international journeys
Verified
Key Learning Objectives:
- Be able to prepare to drive the vehicle
- Know how to prepare to drive the vehicle
- Be able to drive the vehicle
- Know how to drive the vehicle
- Be able to pick up and set down passengers
- Know how to pick up and set down passengers
- Be able to complete driving duty
- Know how to complete driving duty
- Be able to deal with checks by the police or border officials
- Know how to deal with checks by the police or border officials
5
Drive passenger carrying vehicles safely and efficiently
Verified
Key Learning Objectives:
- Be able to drive the vehicle
- Know how to drive the vehicle
- Be able to pick up and set down passengers
- Know how to pick up and set down passengers
- Be able to complete the driving duty
- Know how to complete the driving duty
6
Maintain effective working relationships with colleagues in the bus and coach industries
Verified
Key Learning Objectives:
- Be able to work well with colleagues
- Know how to work well with colleagues
- Be able to communicate positively with colleagues
- Know how to communicate positively with colleagues
- Be able to combine own work activities with colleagues work activities
- Know how to combine own work activities with colleagues work activities
7
Manage financial transactions on coach journeys
Verified
Key Learning Objectives:
- Be able to receive cash advances and make cash payments
- Know how to receive cash advances and make cash payments
8
Negotiate and agree tour itineraries with clients
Verified
Key Learning Objectives:
- Be able to negotiate and agree tour briefs with clients
- Know how to negotiate and agree tour briefs with clients
- Be able to negotiate and agree tour routes and timings
- Know how to negotiate and agree tour routes and timings
9
Operate a school service by bus or coach
Verified
Key Learning Objectives:
- Be able to confirm and operate schedules
- Know how to confirm and operate schedules
- Be able to pick up and set down passengers
- Know how to pick up and set down passengers
- Be able to deal with incidents during a journey
- Know how to deal with incidents during a journey
10
Operate the passenger systems and bus or coach service
Verified
Key Learning Objectives:
- Be able to prepare to operate the service
- Know how to prepare to operate the service
- Be able to manage the passenger comfort systems
- Know how to manage the passenger comfort systems
- Be able to operate the service
- Know how to operate the service
- Be able to communicate effectively with passengers
- Know how to communicate effectively with passengers
11
Prepare for passenger carrying journeys in a bus or coach
Verified
Key Learning Objectives:
- Be able to confirm that the bus or coach is roadworthy
- Know how to confirm that the bus or coach is roadworthy
- Be able to check the legal status of the driver and the vehicle
- Know how to confirm the legal status of the driver and the vehicle
12
Process fares and receive and match fare payments to tickets
Verified
Key Learning Objectives:
- Be able to receive fares and issue receipts or tickets
- Know how to receive fares and issue receipts or tickets
- Be able to process valid passenger tickets and passes
- Know how to process valid passenger tickets and passes
- Be able to account for fares and payments
- Know how to account for fares and payments
13
Provide a transport service for disabled passengers
Verified
Key Learning Objectives:
- Be able to prepare for journeys with disabled passengers
- Know how to prepare for journeys with disabled passengers
- Be able to provide the service for disabled passengers
- Know how to provide the service for disabled passengers
- Be able to deal with incidents during a journey involving disabled passengers
- Know how to deal with incidents during a journey involving disabled passengers
- Be able to communicate effectively with disabled passengers
- Know how to communicate effectively with disabled passengers
14
Provide professional customer service in the bus and coach industry
Verified
Key Learning Objectives:
- Be able to follow codes of dress and behaviour
- Know how to follow codes of dress and behaviour
- Be able to develop and maintain work skills and knowledge
- Know how to develop and maintain work skills and knowledge
- Be able to develop positive professional relationships with customers
- Know how to develop positive professional relationships with customers
15
Provide professional customer service to passengers with additional needs on a bus or coach
Verified
Key Learning Objectives:
- Be able to recognise the access needs of passengers with additional needs
- Know how to recognise the access needs of passengers with additional needs
- Be able to meet the access needs of passengers with additional needs
- Know how to meet the access needs of passengers with additional needs
16
Share information on the operation of the bus or coach service
Verified
Key Learning Objectives:
- Be able to access and share information
- Know how to access and share information
- Be able to transfer responsibility for service duty
- Know how to transfer responsibility for service duty
17
Transport accompanied luggage by bus or coach
Verified
Key Learning Objectives:
- Be able to accept and load luggage for transporting
- Know how to accept and load luggage for transporting
- Be able to unload and handover luggage
- Know how to unload and handover luggage
- Be able to deal with unclaimed luggage
- Know how to deal with unclaimed luggage
18
Transport unaccompanied parcels by bus or coach
Verified
Key Learning Objectives:
- Be able to accept and load parcels for transporting
- Know how to accept and load parcels for transporting
- Be able to unload and handover parcels
- Know how to unload and handover parcels
- Be able to deal with unclaimed parcels
- Know how to deal with unclaimed parcels
Regulatory & Verification Details
- Qualification Number (QN)
- 601/6632/0
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Aug 2015