Highfield
Level 3
QN: 603/6956/5
Curriculum Active
Highfield Level 3 Certificate in Spectator Safety Supervision (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 235 hours.
Qualification Level
Level 3
Awarding Body
Highfield
Syllabus Units
11 Units
Guided Hours
235 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Application of physical intervention skills in the private security industry
Verified
Key Learning Objectives:
- Understand physical interventions and the implications of their ?use
- Understand the risks associated with using physical intervention
- Understand how to reduce the risks associated with physical intervention
- Be able to use physical skills to protect yourself and others
- Be able to use non-pain compliant standing, holding and escorting techniques
2
Deal with incidents at spectator events
Verified
Key Learning Objectives:
- Understand how to deal with incidents at spectator events
- Be able to deal with incidents at spectator events
3
Develop and sustain productive working relationships with colleagues and stakeholders
Verified
Key Learning Objectives:
- Understand how to work with colleagues and stakeholders
- Understand how to monitor and review relationships with colleagues and stakeholders
- Understand how to deal with conflict of interest in relation to colleagues and stakeholders
- Be able to establish and monitor working relationships with colleagues and stakeholders
- Be able to work with colleagues and stakeholders
4
Develop your knowledge, skills and competence
Verified
Key Learning Objectives:
- Know how to develop knowledge and competence
- Be able to develop knowledge and competence
5
Help to manage and resolve conflicts
Verified
Key Learning Objectives:
- Understand how to engage with client groups in conflict situations
- Understand how to follow procedures to re
- solve conflict situations
- Be able to engage with client groups in conflict situations
- Be able to follow procedures to re
6
Manage and maintain stewarding in designated areas
Verified
Key Learning Objectives:
- Know how to manage and maintain stewarding in the designated area
- Know how to debrief stewards and check venue and equipment
- Be able to manage and maintain stewarding in the designated area
- Be able to debrief stewards and check venue and equipment
7
Manage information for action and decision making for spectator events
Verified
Key Learning Objectives:
- Know how to gather required information
- Know how to analyse information to support decision-making
- Know how to inform and advise others
- Be able to gather required information
- Be able to analyse information to support decision-making
- Be able to inform and advise others
8
Manage resources for safety and security at spectator events
Verified
Key Learning Objectives:
- Understand how to plan the use of resources
- Understand how to obtain resources
- Understand how to ensure the availability of resources
- Understand how to monitor the use of resources
- Plan the use of resourcesObtain resources
- Ensure the availability of resources
- Monitor the use of resources
9
Manage the efficient use of resources
Verified
Key Learning Objectives:
- Know how to manage the use of resources
- Be able to manage the use of resources
10
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- Understand how to monitor and solve customer service problems
- Be able to solve immediate customer service problems
- Be able to identify repeated customer service problems and options for solving them
- Be able to take action to avoid the repetition of customer service problems
11
Prepare stewards and venues for spectator events
Verified
Key Learning Objectives:
- Know how to assign responsibilities to stewards
- Know how to brief stewards on arrangements for events
- Know how to check the venue before events
- Be able to assign responsibilities to stewards
- Be able to brief stewards on arrangements for events
- Be able to check the venue before events
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6956/5
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2021