Highfield
Level 3
QN: 603/6726/X
Curriculum Active
Highfield Level 3 Diploma for Team Leaders and Supervisors (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 228 hours.
Qualification Level
Level 3
Awarding Body
Highfield
Syllabus Units
9 Units
Guided Hours
228 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Building a High-Performance Team
Verified
Key Learning Objectives:
- Understand people and team management models, including team dynamics and motivation techniques.
- Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour
- Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback
- Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict.
- Know how to facilitate cross- team working to support delivery of organisational objectives
- Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively
- Open, approachable, authentic, and able to build trust with others. Seeks views of others.
- Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.
2
Communication
Verified
Key Learning Objectives:
- Understand different forms of communication and their application.
- Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns
- Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.
- Use of active listening and provision of constructive feedback
3
Data Analysis
Verified
Key Learning Objectives:
- Able to collate and analyse data and create reports
4
Managing Self
Verified
Key Learning Objectives:
- Know how to be self-aware and understand unconscious bias and inclusivity.
- Understand learning styles, feedback mechanisms and how to use emotional intelligence.
- Able to reflect on own performance, seek feedback
- understand why things happen, and make timely changes by applying learning from feedback received.
- Understand time management techniques and tools, and how to prioritise activities and approaches to planning
- Able to create an effective personal development plan, and use time management techniques to manage workload and pressure
5
Organisation Governance
Verified
Key Learning Objectives:
- Understand organisational governance and compliance, and how to deliver Value for Money.
- Know how to monitor budgets to ensure efficiencies and that costs do not overrun
- Applying organisational governance and compliance requirements to ensure effective budget controls
6
Organisational Culture and Strategy
Verified
Key Learning Objectives:
- Understand how organisational strategy is developed.
- Know how to implement operational/team plans and manage resources and approaches to managing change within the team.
- Understand data management, and the use of different technologies in business
- Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise
- prioritise and allocate work, and effectively use resources.
7
Problem Solving
Verified
Key Learning Objectives:
- Understand problem- solving and decision-making techniques, and how to analyse data to support decision making
- Use of effective problem-solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required
- Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations.
- Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change.
8
Team Building and Development
Verified
Key Learning Objectives:
- Understand different leadership styles and the benefits of coaching to support people and improve performance.
- Understand organisational cultures, equality, diversity and inclusion.
- Able to communicate organisation strategy and team purpose, and adapt style to suit the audience.
- Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6726/X
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Oct 2020
- Operational End
- Jan 2027