Highfield
Level 4
QN: 603/6963/2
Curriculum Active
Highfield Level 4 Diploma in Spectator Safety Management (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 722 hours.
Qualification Level
Level 4
Awarding Body
Highfield
Syllabus Units
16 Units
Guided Hours
722 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Allocate and monitor the progress of your work in your area of responsibility
Verified
Key Learning Objectives:
- Understand own sector and organisational context for allocation work in own area of responsibility
- Understand how to plan and allocate work for colleagues
- Understand how to brief colleagues on planned work
- Understand how to monitor and support colleagues in their work
- Be able to plan and allocate the work for colleagues
- Be able to brief colleagues on planned work
- Be able to monitor and support colleagues in their work
2
Develop and sustain productive working relationships with colleagues and stakeholders
Verified
Key Learning Objectives:
- Understand how to work with colleagues and stakeholders
- Understand how to monitor and review relationships with colleagues and stakeholders
- Understand how to deal with conflict of interest in relation to colleagues and stakeholders
- Be able to establish and monitor working relationships with colleagues and stakeholders
- Be able to work with colleagues and stakeholders
3
Develop your knowledge, skills and competence
Verified
Key Learning Objectives:
- Know how to develop knowledge and competence
- Be able to develop knowledge and competence
4
Develop, implement and review policies and procedures for safety and security at spectator events
Verified
Key Learning Objectives:
- Know how to develop policies and procedures
- Know how to consult on policies and procedures
- Know how to finalise and implement policies and procedures
- Know how to review policies and procedures
- Be able to develop policies and procedures
- Be able to consult on policies and procedures
- Be able to finalise and implement policies and procedures
- Be able to review policies and procedures
5
Identify and evaluate opportunities for innovation and improvement
Verified
Key Learning Objectives:
- Know how to identify and evaluate opportunities for innovation and improvementSector specific knowledge and understanding
- Be able to identify and evaluate opportunities for innovation and improvement
6
Manage information for action and decision making for spectator events
Verified
Key Learning Objectives:
- Know how to gather required information
- Know how to analyse information to support decision-making
- Know how to inform and advise others
- Be able to gather required information
- Be able to analyse information to support decision-making
- Be able to inform and advise others
7
Manage initial response to significant or major incidents and plan for resilience
Verified
Key Learning Objectives:
- Know how to assess the risk and threat of an incident
- Know how to plan for the response to a significant or major incident
- Know how to manage the initial response to a significant or major incident
- Know how to manage post incident recovery
- Be able to assess the risk and threat of an incident
- Be able to plan for the response to a significant or major incident
- Be able to manage the initial response to a significant or major incident
- Be able to manage post incident recovery
8
Manage projects
Verified
Key Learning Objectives:
- Understand the principles of project management
- Understand how to establish the scope, aim and objectives of a project
- Understand how to plan a project
- Understand how to implement and close a project
- Be able to establish the scope, aims and objectives of a project
- Be able to plan a project
- Be able to implement and close a project
9
Manage resources for safety and security at spectator events
Verified
Key Learning Objectives:
- Understand how to plan the use of resources
- Understand how to obtain resources
- Understand how to ensure the availability of resources
- Understand how to monitor the use of resources
- Plan the use of resourcesObtain resources
- Ensure the availability of resources
- Monitor the use of resources
10
Manage risks in crowded places
Verified
Key Learning Objectives:
- Know how to identify threats and hazards and assess the risks to the event
- Know how to specify and agree control measures
- Be able to identify threats and hazards and assess the risks to the event
- Be able to specify and agree control measures
11
Manage the safety and security of people at spectator events
Verified
Key Learning Objectives:
- Know how to ensure the readiness of the venue and resources prior to events
- Know how to monitor and co-ordinate organisational measures during events
- Ensure the readiness of the venue and resources prior to events
- Monitor and co-ordinate organisational measures during events
12
Monitor and solve customer service problems
Verified
Key Learning Objectives:
- Understand how to monitor and solve customer service problems
- Be able to solve immediate customer service problems
- Be able to identify repeated customer service problems and options for solving them
- Be able to take action to avoid the repetition of customer service problems
13
Plan for the safety of people at spectator events
Verified
Key Learning Objectives:
- Know how to plan for events
- Know how to produce
- review and evaluate plans
- Be able to plan for events
- Be able to produce
14
Recruit, select and retain people
Verified
Key Learning Objectives:
- Understand how to identify recruitment and selection needs
- Understand how to plan the recruitment and selection process
- Understand how to contribute to the recruitment and selection of people for identified vacancies 4.
- Understand how to contribute to the retention of colleagues
- Be able to identify recruitment and selection needs
- Be able to plan the recruitment and selection process
- Be able to contribute to the recruitment and selection of people for identified vacancies
- Be able to contribute to the retention of colleagues
15
Support individuals’ learning and development
Verified
Key Learning Objectives:
- Understand how to encourage learning and development
- Understand how to help colleagues identify their learning needs and styles
- Understand how to help colleague to plan and implement learning and development
- Understand how to help colleagues to review and update learning and development plans Sector specific knowledge and understanding
- Be able to encourage learning and development
- Be able to help colleagues to identify their learning needs and styles
- Be able to help colleagues to plan and implement learning and development
- Be able to help colleagues to review and update learning development plans
16
Work with others to improve customer service
Verified
Key Learning Objectives:
- Understand how to work with others to improve customer service
- Be able to improve customer service by working with others
- Be able to monitor own performance when improving customer service
- Be able to monitor team performance when improving customer service
Regulatory & Verification Details
- Qualification Number (QN)
- 603/6963/2
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Feb 2021