Highfield
Level 5
QN: 610/7047/6
Curriculum Active
Highfield Level 5 Diploma in Leading and Managing an Adult Care Service (RQF)
Official qualification regulated by Ofqual, awarded by Highfield. Classified as a Occupational Qualification. Total guided learning hours: 2164 hours.
Qualification Level
Level 5
Awarding Body
Highfield
Syllabus Units
68 Units
Guided Hours
2164 hrs
Instant access to interactive lessons, quizzes, and spaced revision.
Course Syllabus & Study Modules
Complete breakdown of verified curriculum topics and learning objectives.
1
Active support: lead interactive training
Verified
Key Learning Objectives:
- Understand the theoretical background to person-centred interactive training
- Be able to plan person-centred interactive training sessions to enhance whole team performance
- Be able to lead person-centred interactive training sessions in situ
- Be able to provide support to improve the performance of others
2
Business and Resource Management in an Adult Care
Verified
Key Learning Objectives:
- Understand principles for effective resource management
- Understand principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
3
Comments and Complaints in Adult Care
Verified
Key Learning Objectives:
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
4
Continuous Development in Adult Care
Verified
Key Learning Objectives:
- Be able to demonstrate commitment to own development
- Be able to demonstrate commitment to self-awareness
- Be able to manage own workload effectively
5
Continuous Improvement in Adult Care
Verified
Key Learning Objectives:
- Understand continuous quality improvement in adult social care
- Be able to lead continuous improvement in practice
6
Decision Making in Adult Care
Verified
Key Learning Objectives:
- Understand effective decision making
- Be able to demonstrate effective decision making in own role
7
Develop and Evaluate Operational Plans for Own Area of Responsibility
Verified
Key Learning Objectives:
- Be able to align objectives of own area of responsibility with those of own organisation
- Be able to implement operational plans in own area of responsibility
- Be able to monitor and evaluate operational plans in own area of responsibility
8
Develop procedures and practice to respond to concerns and complaints
Verified
Key Learning Objectives:
- Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
- Be able to develop procedures to address concerns and complaints
- Be able to lead the implementation of procedures and practice for addressing concerns and complaints
- Be able to review the procedures and practices for addressing concerns and complaints
9
Develop, maintain and use records and reports
Verified
Key Learning Objectives:
- Understand the legal and organisational requirements for recording information and providing reports.
- Be able to prepare professional records and reports that meet legal requirements, and agreed ways of working.
- Be able to use records and reports to inform judgements and decisions.
10
Effective Communication in Adult Care
Verified
Key Learning Objectives:
- Know how to use communication skills to achieve positive interactions
- Know how to manage and re
- solve conflict
- Be able to communicate effectively with others
- Be able to develop communication practices that promote positive outcomes
11
Equality, Diversity, Inclusion and Human Rights in Adult Care
Verified
Key Learning Objectives:
- Understand equality, diversity, inclusion, and human rights
- Be able to demonstrate inclusive leadership and lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
12
Facilitate change in health and social care settings
Verified
Key Learning Objectives:
- Understand the principles of change management in health and social care settings
- Be able to facilitate a shared understanding of the need for change in health and social care settings
- Be able to develop an approved change management plan in health and social care settings
- Be able to gain support for a proposed change in health and social care settings
- Be able to implement approved change management plans in health and social care settings
- Be able to evaluate the change management process in health and social care settings
13
Facilitate coaching and mentoring of practitioners in health and social care settings
Verified
Key Learning Objectives:
- Understand the benefits of coaching and mentoring practitioners in health and social care settings
- Be able to promote coaching and mentoring of practitioners in health and social care settings
- Be able to identify the coaching and mentoring needs of practitioners in health and social care settings
- Be able to implement coaching and mentoring activities in health and social care settings
- Be able to review the outcomes of coaching and mentoring in health and social care settings
14
Governance and Regulatory Processes in Adult Care
Verified
Key Learning Objectives:
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
15
Handling Information in Adult Care
Verified
Key Learning Objectives:
- Understand effective information management
- Be able to implement systems for effective information management
16
Health and Safety in Adult Care
Verified
Key Learning Objectives:
- Understand health and safety requirements in adult social care
- Be able to lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Be able to lead the implementation of policies, procedures and practices to effectively manage risk
17
Health and Wellbeing in Adult Care
Verified
Key Learning Objectives:
- Be able to lead a culture that promotes individuals’ wellbeing and independence in all aspects of day-to-day practice
- Understand the importance of promoting and prevention and the individual’s health and wellbeing
- Be able to lead practice in promoting prevention and protecting individual health and wellbeing
18
Lead a service that supports individuals through significant life events
Verified
Key Learning Objectives:
- Be able to implement organisational systems and procedures necessary to support individuals experiencingsignificant life events
- Be able to ensure sufficient and appropriate resources to support individuals experiencing significant life events
- Be able to ensure staff can respond to individuals experiencing significant life events
19
Lead and Manage Clinical Practice in Adult Care Settings
Verified
Key Learning Objectives:
- Understand the principles of clinical governance and professional accountability
- Understand the scope and boundaries of clinical practice in adult care
- Be able to lead the implementation of safe and effective clinical practice
- Be able to manage competence and development in clinical skills
- Be able to evaluate the effectiveness and quality of clinical practice
20
Lead and Manage Disciplinary and Capability Procedures in Health and Social Care Settings
Verified
Key Learning Objectives:
- Understand the purpose and principles of disciplinary and capability procedures
- Be able to identify and respond to conduct and performance concerns
- Be able to lead and manage disciplinary procedures
- Be able to manage capability and improvement processes
21
Lead and manage end of life care services
Verified
Key Learning Objectives:
- Be able to apply current legislation and policy in end of life care in order to develop end of life services
- Understand current theory and practice underpinning end of life care
- Be able to lead and manage effective end of life care services
- Be able to establish and maintain key relationships to lead and manage end of life care
- Be able to support staff and others in the delivery of excellence in the end of life care service
- Be able to continuously improve the quality of the end of life care service
22
Lead and manage group living for adults
Verified
Key Learning Objectives:
- Be able to develop the physical group living environment to promote positive outcomes for individuals
- Be able to lead the planning, implementation and review of daily living activities
- Be able to promote positive outcomes in a group living environment
- Be able to manage a positive group living environment
23
Lead and manage practice in dementia care
Verified
Key Learning Objectives:
- Understand current policy and practice guidance for dementia care.
- Be able to support others to develop an understanding of current research of the impact of dementia on individuals and their families.
- Be able to lead practice that promotes the well-being of individuals with dementia.
- Be able to lead practice that support staff to establish and maintain relationships with carers of individuals with dementia.
- Be able to support staff to deliver dementia care.
- Be able to develop own practice in leading the delivery of dementia care.
24
Lead and Promote Trauma Informed Practice (TIP) in Health and Social Care Settings
Verified
Key Learning Objectives:
- Understand the principles and context of trauma-informed practice
- Understand how trauma affects behaviour, relationships and engagement
- Be able to lead the implementation of trauma-informed practice
- Be able to support and develop the workforce in trauma-informed approaches
- Be able to evaluate the impact of trauma-informed practice
25
Lead Co-production in Health and Social Care Settings
Verified
Key Learning Objectives:
- Understand the principles and values that underpin co-production
- Understand the legal, policy and ethical context for co-production
- Be able to lead the implementation of co-production
- Be able to support others to work in co-productive ways
- Be able to evaluate the impact of co-production
26
Lead Digital Practice in Health and Social Care
Verified
Key Learning Objectives:
- Understand the strategic role of digital technology in care
- Be able to evaluate and promote the effective use of digital systems
- Understand responsibilities for digital information governance and security
- Be able to lead others in safe and confident digital practice
- Reflect on own role in digital leadership
27
Lead person centred practice
Verified
Key Learning Objectives:
- Understand the theory and principles that underpin person centred practice
- Be able to lead a person-centred practice
- Be able to lead the implementation of active participation of individuals
28
Lead Regulation, Governance and Quality Assurance in Adult Care Services
Verified
Key Learning Objectives:
- Understand the principles of regulation and governance in adult care
- Understand the role of audits and quality assurance in governance
- Be able to lead systems for regulatory compliance and governance
- Be able to lead continuous improvement and quality governance
- Be able to contribute to strategic business and service development through governance
29
Leadership and Management in Adult Care
Verified
Key Learning Objectives:
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
30
Leading and Managing Diverse Adult Care Services
Verified
Key Learning Objectives:
- Understand the scope and purpose of diverse adult care service models
- Understand the regulatory, legal and ethical frameworks for managing diverse services
- Be able to lead and manage quality and safety across diverse adult care services
- Be able to lead workforce planning and development across diverse services
- Be able to lead innovation and continuous improvement across diverse services
31
Leading Integrated Approaches and Services in Adult Care
Verified
Key Learning Objectives:
- Understand the context and policy drivers for integration in adult care
- Understand models and approaches to integrated working
- Be able to lead integrated working to improve outcomes
- Be able to manage challenges to integration services
- Be able to evaluate the impact of integrated services
32
Leading Person-Centred Practice in Adult Care
Verified
Key Learning Objectives:
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes
- Be able to lead practice to facilitate positive outcomes for individuals through person- centred practice
- Understand the role of relationships in promoting health and wellbeing
- Be able to lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Be able to lead the implementation of practices, policies and procedures to manage risk and positive risk-taking
33
Leading the Vision in Adult Care
Verified
Key Learning Objectives:
- Understand how to develop a vision for the service
- Be able to lead commitment and implementation of the vision and future direction of the service
34
Manage an inter-professional team in health and social care settings
Verified
Key Learning Objectives:
- Understand the principles of inter-professional working within health and social care
- Be able to manage service objectives through the inter-professional team
- Be able to promote inter-professional team working
- Be able to manage processes for inter-professional work with individuals
- Be able to evaluate the effectiveness of inter-professional team work
35
Manage domiciliary services
Verified
Key Learning Objectives:
- Understand factors that influence the management of domiciliary services
- Be able to manage domiciliary services
- Be able to implement systems for working safely in domiciliary services
- Be able to supervise and support practitioners in order to promote individual’s needs and preferences in domiciliary services
- Be able to respond to day to day changes and emergencies in domiciliary services
- Be able to manage human resources required for domiciliary services
36
Manage finance within own area of responsibility in a health and social care setting
Verified
Key Learning Objectives:
- Understand financial management in own work setting
- Be able to plan budget requirement for own area of responsibility
- Be able to manage a budget
- Be able to evaluate financial expenditure within own area of responsibility
37
Manage health and social care practice to ensure positive outcomes for individuals
Verified
Key Learning Objectives:
- Understand the theory and principles that underpin outcome based practice
- Be able to lead practice that promotes social, emotional, cultural, spiritual and intellectual well being
- Be able to lead practice that promotes individuals’ health
- Be able to lead inclusive provision that gives individuals’ choice and control over the outcomes they want to achieve
- Be able to manage effective working partnerships with carers, families and significant others to achieve positive outcomes
38
Manage induction in health and social care settings
Verified
Key Learning Objectives:
- Understand the purpose of induction for health and social care settings
- Be able to manage the induction process in health and social care settings
- Be able to support the implementation of induction processes in health and social care settings
- Be able to evaluate the induction process in health and social care settings
- Be able to implement improvements to the induction process in health and social care settings
39
Manage quality in health and social care settings
Verified
Key Learning Objectives:
- Understand the context of quality assurance in a health and social care setting
- Be able to implement quality standards in a health and social care setting
- Be able to lead the evaluation of quality processes in a health and social care setting
40
Managing Services with Individual Employers and Personal Assistants
Verified
Key Learning Objectives:
- Understand the context of services delivered by individual employers and personal assistants
- Understand the legal and ethical responsibilities of individual employers and personal assistants
- Be able to support individual employers in managing their responsibilities
- Be able to lead and support personal assistants in practice
- Be able to ensure safe and sustainable practice in the individual employer/PA model
41
Managing Telecare and Remote Services in Adult Care
Verified
Key Learning Objectives:
- Understand the role of telecare and remote services in adult care
- Understand the legal, ethical and organisational requirements for using telecare
- Be able to support safe and effective use of telecare and remote services
- Be able to supervise and support practitioners in delivering telecare and remote services
- Be able to manage risks and ensure quality in telecare and remote services
42
Mental Capacity in Adult Care
Verified
Key Learning Objectives:
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
43
Partnerships in Adult Care
Verified
Key Learning Objectives:
- Understand the context of relationships and partnership working
- Be able to lead effective relationships with individuals, carers and families
- Be able to manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Be able to work in partnerships with professionals and other agencies
44
Personal Wellbeing in Adult Care
Verified
Key Learning Objectives:
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Know how to prevent
- maintain and improve own wellbeing
- Know how to manage own stress and anxiety
45
Professional practice in health and social care for adults
Verified
Key Learning Objectives:
- Understand theories that underpin practice within health and social care.
- Be able to lead the implementation of values, principles and statutory frameworks that underpin service provision in own area of work.
- Be able to use evidence based practice in the provision of health and social care services.
- Be able to engage others in reflective practice.
46
Promote access to healthcare for individuals with learning disabilities
Verified
Key Learning Objectives:
- Understand issues related to access to healthcare services for individuals with learning disabilities
- Understand the healthcare needs that may affect individuals with learning disabilities
- Understand good practice in supporting people with a learning disability to access healthcare services
- Understand how to support others to develop
- monitor and review plans for healthcare
- Be able to develop processes to support others to meet the healthcare needs of individuals with a learning disability
- Be able to promote good practice to others in their support of individuals with learning disabilities accessing healthcare
47
Promote good practice in the support of individuals with autistic spectrum conditions
Verified
Key Learning Objectives:
- Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions
- Understand the implications of the legal and policy frame
- work underpinning the support of individuals with autistic spectrum conditions
- Be able to promote good practice in the support of individuals with an autistic spectrum condition
- Be able to promote to others positive communication strategies for individuals with an autistic spectrum condition
- Be able to implement strategies to support individuals with an autistic spectrum condition to manage their sensory world
48
Promote Inclusive Practice in Neurodiversity
Verified
Key Learning Objectives:
- Understand theories and perspectives of neurodiversity
- Understand the impact of legislation, policy and guidance on supporting neurodivergent individuals
- Be able to promote person-centred and inclusive practice in neurodiversity
- Be able to guide and support others in good practice relating to neurodiversity
49
Providing Independent Advocacy to Adults
Verified
Key Learning Objectives:
- Provide Independent Advocacy support to adults in a range of settings, Treat the individual receiving Advocacy support as an individual, Assist the individual receiving Advocacy support to explore choices and potential consequences
- Support adults through a range of meetings
50
Recognise indications of substance misuse and refer individuals to specialists
Verified
Key Learning Objectives:
- Recognise indications of substance mis
- Assess and monitor risk., Handle information and maintain records., Refer individuals to appropriate services.
51
Recruitment and selection within health and social care settings
Verified
Key Learning Objectives:
- Understand the recruitment and selection processes in health and social care settings
- Be able to contribute to the recruitment process in health and social care settings
- Be able to participate in the selection process in health and social care settings
- Be able to evaluate the recruitment and selection processes in health and social care settings
52
Safeguarding in Adult Care
Verified
Key Learning Objectives:
- Understand requirements for safeguarding in adult care
- Be able to lead the implementation of practices, policies and procedures to support safeguarding in adult care
53
Supervising Others in Adult Care
Verified
Key Learning Objectives:
- Understand the purpose and practice of professional supervision in adult care settings
- Be able to provide regular professional supervision
54
Support individuals with multiple conditions and/or disabilities
Verified
Key Learning Objectives:
- Understand the implications of multiple conditions and/or disabilities for the individual
- Be able to support an individual with multiple conditions and/or disabilities
- Be able to develop others to support the individual with multiple conditions and/or disabilities
- Be able to review service provision in respect of individuals with multiple conditions and/or disabilities
55
Support individuals with sensory loss with communication
Verified
Key Learning Objectives:
- Understand language development
- Understand factors that affect the language and communication of an individual with sensory loss
- Understand the complexities of specialist communication systems
- Be able to support the individual with communication
- Be able to support others to make use of specialist communication
- Review communication work
56
Support Individuals, Families and Carers During the Last Days of Life
Verified
Key Learning Objectives:
- Understand the impact of the last days of life on the individual, family members and carers
- Understand how to respond to common symptoms in the last days of life
- Be able to support individuals, family and carers during the last days of life
- Be able to respond to changing needs of the individual, family members and carers during the last days of life
- Be able to work according to national guidelines, local policies and procedures, taking into account preferences and wishes after the death
- Be able to manage own feelings when supporting individuals, families and carers at end-of-life
57
Support the use of assistive technology
Verified
Key Learning Objectives:
- Understand the contribution that assistive technology can make to the lives of individuals
- Be able to facilitate the use of assistive technology
- Be able to develop others to facilitate the use of assistive technology
- Be able to review the provision of assistive technology
58
Supporting Mental Health and Wellbeing in Adult Care
Verified
Key Learning Objectives:
- Understand the context of mental health and wellbeing in adult care services
- Be able to support person-centred approaches for individuals with mental health needs
- Be able to support colleagues and teams to promote mental health and wellbeing
- Be able to respond to concerns about mental health and wellbeing
- Be able to reflect on own role in supporting mental health and wellbeing
59
Team Leadership in Adult Care
Verified
Key Learning Objectives:
- Be able to provide leadership for a team
- Be able to manage team
60
Team Learning and Development in Adult Care
Verified
Key Learning Objectives:
- Understand principles of learning and professional development in adult care
- Be able to lead learning and professional development practices
61
Understand Advance Care Planning
Verified
Key Learning Objectives:
- Understand the principles of advance care planning
- Understand the process of advance care planning
- Understand the person centred approach to advance care planning
62
Understand Physical Disability
Verified
Key Learning Objectives:
- Understand the importance of differentiating between the individual and the disability
- Understand the concept of physical disability
- Understand the impact of living with a physical disability within society
- Understand the importance of promoting inclusion and independence
63
Understand safeguarding of children and young people _for those working in the adult sector_
Verified
Key Learning Objectives:
- Understand the policies, procedures and practices for safe working with children and young people
- Understand how to respond to evidence or concerns that a child or young person has been abused or harmed
64
Understand Sensory Loss
Verified
Key Learning Objectives:
- Understand the factors that impact on an individual with sensory loss
- Understand the importance of effective communication for individuals with sensory loss
- Understand the main causes and conditions of sensory loss
- Know how to recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken
65
Understand the factors affecting older people
Verified
Key Learning Objectives:
- Understand the impact of the ageing process on older people.
- Understand attitudes of society to older people
- Understand the importance of using person centred approaches with older people.
- Understand the importance of independence for older people.
66
Understand the Impact of Acquired Brain Injury on Individuals
Verified
Key Learning Objectives:
- Understand acquired brain injury
- Understand the impact on individuals of acquired brain injury
- Understand the specialist communication needs of an individual with acquired brain injury
- Understand the impact that personality changes can have on an individual and those providing support
- Understand the impact of challenging behaviour
67
Understand the process and experience of dementia
Verified
Key Learning Objectives:
- Understand the neurology of dementia.
- Understand the impact of recognition and diagnosis of dementia.
- Understand how dementia care must be underpinned by a person centred approach.
68
Undertake a research project within services for health and social care or children and young people
Verified
Key Learning Objectives:
- Be able to justify a topic for research within services for health and social care or children and young people
- Understand how the components of research are used
- Be able to conduct a research project within services for health and social care or children and young people
- Be able to analyse research findings
Regulatory & Verification Details
- Qualification Number (QN)
- 610/7047/6
- Regulated Status
- Available to learners
- Awarding Body
- Highfield
- Qualification Type
- Occupational Qualification
- Operational Start
- Apr 2026